---
description: Tudo sobre WalkMe: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: WalkMe - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Experiência do Cliente](/directory/30671/customer-experience/software) > [WalkMe](/software/131194/walkme)

# WalkMe

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> A WalkMe foi pioneira na plataforma de adoção digital (DAP) para transformar a experiência do usuário no esmagador mundo digital de hoje.
> 
> Verdict: Rated **4.4/5** by 63 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa WalkMe?

Empresas de todos os portes, startups, ONGs, governos etc.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.4/5** | 63 Avaliações |
| Praticidade | 3.8/5 | Based on overall reviews |
| Suporte ao cliente | 4.5/5 | Based on overall reviews |
| Relação qualidade/preço | 3.9/5 | Based on overall reviews |
| Recursos | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: WalkMe
- **Location**: San Francisco, EUA
- **Founded**: 2011

## Commercial Context

- **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe
- **Available Countries**: Alanda, Albânia, Alemanha, Andorra, Anguila, Antígua e Barbuda, Aruba, Austrália, Baamas, Barbados, Belize, Bermudas, Bielorrússia, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, China, Chipre and 100 more

## Recursos

- Alertas/notificações
- Alerts/Escalation
- Análise de dados visual
- Aprendizado assíncrono
- Aprendizado misto
- Aprendizado móvel
- Bate-papo ao vivo
- CRM
- Caminhos e trajetórias de aprendizagem
- Categorização de recursos
- Certificação e licenciamento
- Coleta de dados de multicanal
- Editor de rich text
- Elaboração de conteúdo
- Ferramentas self-service 
- Gerenciamento de comentários
- Gerenciamento de documentos
- Gestão da base de conhecimento
- Gestão da comunicação
- Gestão de capacitação
- Gestão de conformidade
- Gestão de conteúdo
- Gestão de experiência do cliente
- Gestão de lançamento
- Gestão de pesquisas/enquetes
- Gestão de tarefas
- Gestão do conhecimento
- Gestão do fluxo de trabalho
- Imagem de marca personalizável
- Importação/exportação de dados
- Manual de funcionários
- Modelos personalizáveis
- Orientação contextual
- Painel
- Painel de atividades
- Pesquisa e filtro
- Portal de autoatendimento
- Processo de integração dos usuários
- Questionários e feedback
- Rastreamento de engajamento
- Relatórios e análise de dados
- Relatórios e estatística
- Segmentação por público
- Segurança de dados
- Third-Party Integrations
- Treinamento no app
- Vários idiomas
- Widgets

## Integrations (74 total)

- Amazon S3
- Azure Blob Storage
- Docusign
- Docusign CLM
- GitHub
- Google Analytics 360
- Google Drive
- Jira
- LiveAgent
- Okta
- Olark
- SAP AI Consultant
- SAP Access Control
- SAP Adaptive Server Enterprise
- SAP Agent Performance Management

... and 59 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)

## Categorias relacionadas

- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)
- [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software)
- [Programas de Treinamento](https://www.capterra.pt/directory/10008/training/software)
- [Software de Gestão de Ativos](https://www.capterra.pt/directory/30203/digital-asset-management/software)
- [Software de Processo de Integração](https://www.capterra.pt/directory/30819/onboarding/software)

## Alternativas

1. [Product Fruits](https://www.capterra.pt/software/1011214/product-fruits) — 4.7/5 (89 reviews)
2. [Whatfix](https://www.capterra.pt/software/143008/whatfix) — 4.6/5 (77 reviews)
3. [Pendo](https://www.capterra.pt/software/151951/pendo-platform) — 4.5/5 (238 reviews)
4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1758 reviews)
5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1719 reviews)

## Avaliações

### "Great product, but hard to use with a multi instance saas company and can only use Firefox." — 5.0/5

> **Steven** | *10 de maio de 2018* | Hospitais e Saúde | Recommendation rating: 9.0/10
> 
> **Vantagens**: Great product that integrates with a webage to provide seamless training, pretty simple to use.  Great concept that uses the actual love system.
> 
> **Desvantagens**: Firefox is not a widely used browser anymore, and most of our clients do not have it so could not purchase it. Also, we have several instances of our product, and wanted to price out per instance making it really expensive.

-----

### "Very good software" — 5.0/5

> **Avaliador Verificado** | *3 de novembro de 2018* | Internet | Recommendation rating: 9.0/10
> 
> **Vantagens**: How innovative and smart it is, it makes our relationship with our customers so much easier and fluid, so many great tools and functionalities, it has very to no little limitations on what you can do
> 
> **Desvantagens**: A bit more difficult to learn than expected, but that's all really, never encountered any actual issues or inconveniences

-----

### "Onboarding app that needs to improve" — 3.0/5

> **Avaliador Verificado** | *27 de julho de 2021* | Software | Recommendation rating: 5.0/10
> 
> **Vantagens**: It lets you build complete workflows that take users "hand in hand" until they complete a desired flow, in addition to building "one-time" helpful popups
> 
> **Desvantagens**: It has many bugs. Maybe it works well for simple websites, but we have a problem with almost every implementation of a new onboarding workflow we want to run on our platform, which then requires the help of their support/tech team.
> 
> The potential is there, but it has many room for improvement for it to be "self served"

-----

### "Just in time performance support" — 5.0/5

> **Avaliador Verificado** | *2 de novembro de 2018* | Petróleo e energia | Recommendation rating: 10.0/10
> 
> **Vantagens**: There are two things that I loved about WalkMe. 1. The overall premise of improving the user experience and guiding them at the time of need. 2. How easy it is for a non-technical person to author any type of WalkMe function.
> 
> **Desvantagens**: It's definitely better for form-based applications than more complicated non-linear applications.  Some of the applications we wanted to use this on were too complex (at least for beginner authors) to have a meaningful impact on the end users.
> 
> The customer support and sales staff at WalkMe are great at helping unlock the potential benefits. We are currently considering a pilot program that I'm hopeful will take off and lead to enterprise-wide use.

-----

### "Digital Adoption with Walkme" — 5.0/5

> **Avaliador Verificado** | *9 de fevereiro de 2021* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10
> 
> **Vantagens**: It is really easy to create launchers, tips, validation, and walk-thru to provide assistance to the users and assign tasks to newly hired employees to train them about the system and track their training record via reporting. We can also segregate different materials for different clients and we can also create segments for faster rule application on any item.
> 
> **Desvantagens**: the only con is that we cannot host any resources like videos and documents, we can only add their private links.

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## Links

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