--- description: Tudo sobre Yonyx: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Yonyx - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Yonyx](/software/130406/agi-self-service) # Yonyx Canonical: https://www.capterra.pt/software/130406/agi-self-service Page: 1 / 12\ Seguinte: [Next page](https://www.capterra.pt/software/130406/agi-self-service?page=2) > Guias interativos orientados por árvores de decisão que se conectam à maioria dos sistemas de CRM. Siga os processos de negócios de maneira interativa. > > Verdict: Rated **4.7/5** by 259 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Yonyx? Equipes de operações que usam aplicativos de apoio para a tomada de decisões orientados pelo conhecimento, equipes de suporte técnico, equipes de atendimento ao cliente, pré-vendas, telemarketing, suporte técnico de TI e ServiceDesk, redatores técnicos ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 259 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Yonyx - **Location**: Sunnyvale, EUA - **Founded**: 2012 ## Commercial Context - **Preço inicial**: 25,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Idiomas**: alemão, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, hindi, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, português, russo, sueco, tailandês, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 210 more ## Recursos - CRM - Catalog Management - Coleta de dados de multicanal - Comunicação multicanal - Controles/permissões de acesso - Editor de rich text - Edição de texto - Ferramentas de análises de dados - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de e-mails - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de call centers - Gestão de conteúdo - Gestão do conhecimento - Gestão do fluxo de trabalho - Imagem de marca personalizável - Indicadores de desempenho - Pesquisa de texto completo - Portal de autoatendimento - Qualificação de leads - Questionários e feedback - Relatórios e análise de dados - Relatórios e estatística - Segurança de dados - Third-Party Integrations - Visualização de dados - Vários idiomas ## Integrations (34 total) - Dynamics 365 Customer Voice - Freshdesk - Google Chrome - Google Sheets - Microsoft Dynamics 365 Business Central tegossuite - NetSuite - Oracle B2C Service - Oracle CRM On Demand - Oracle Sales - Oracle Service - Peeklogic Salesforce – Jira Connector - Postman - Postman SMTP - Salesforce Education Cloud - Salesforce Einstein ... and 19 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Software CRM Online](https://www.capterra.pt/directory/30072/online-crm/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Sistemas de Apoio à Decisão](https://www.capterra.pt/directory/30544/decision-support/software) - [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3486 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1728 reviews) ## Avaliações ### "Yonyx top notch" — 5.0/5 > **Nicole** | *26 de novembro de 2025* | Hospitais e Saúde | Recommendation rating: 10.0/10 > > **Vantagens**: Once set up was finalized, user friendly for staff. One stop shop for all of our previous spreadsheets in one area. > > **Desvantagens**: Very tedious to set up as expected, end result is great. Otherwise no other cons. Must stay organized to keep the profiles up to date. > > The interface is intuitive and customer service is excellent. User friendly and fabulous customer service. Yonyx is a reliable, user-friendly tool for anyone looking to streamline processes and utilize a decision tree for your every day needs. We are a healthcare company with many options for scheduling purposes. Yonyx is the right way to go. ----- ### "Development of Assessment Tool" — 5.0/5 > **Anna** | *22 de abril de 2026* | Educação superior | Recommendation rating: 10.0/10 > > **Vantagens**: \[sensitive content hidden\] has been a wonderful individual to work with. He helped create a decision tree scaffold that could handle an incredibly complicated process. His knowledge and skills have make it possible for us to create an assessment tool for students to use. He also was available for calls to problem solve anything I needed. As a community college, we are not prepared to purchase expensive program so Yonyx was the best choice. It was incredibly affordable and were wonderful when working through the state purchasing process. > > **Desvantagens**: I did quite a lot of manual work to create the program. I understand that is it difficult to standardize a process that is so unique to each academic program, so some manual work was expected. It did take a few months to build everything out. ----- ### "Certified happy customer" — 5.0/5 > **Michael** | *28 de agosto de 2026* | Bens de consumo | Recommendation rating: 10.0/10 > > **Vantagens**: This tool is the most versatile for implementing processes and adding structure to any application. I absolutely love the simple interface and the ability to preview my efforts as I go. > > **Desvantagens**: When deleting information or nodes the warning box takes a second to appear. This causes me to hit Enter or click OK twice at times. > > I used Yonyx in my last company, and I brought it to my new company. This tool can be used in every aspect of the business where processes matter. The customer support is more than outstanding. Customer support takes the time to fully explain and truly educate you on best practices. I cannot say enough positive statements about using this tool. ----- ### "review" — 3.0/5 > **Victoria** | *14 de setembro de 2022* | Imobiliárias | Recommendation rating: 2.0/10 > > **Vantagens**: That it works most of the time on a daily basis > > **Desvantagens**: That it isn't consistently working well. ----- ### "Simple, cost effective solutions to complex problems." — 5.0/5 > **John** | *27 de novembro de 2025* | Fabricação elétrica/eletrônica | Recommendation rating: 10.0/10 > > **Vantagens**: \[sensitive content hidden\] was a fantastic trainer, he made adapting to a new product very easy. He was available, responsive, and educational. The price of the product is very reasonable, especially with the integrations and language options present. The user interface is pretty simple, after one training I was able to build a vast majority of what I needed. As some one who hasn't used a tool like this before, I found that impressive. > > **Desvantagens**: I liked everything about the product, my only recommendation is extremely minor. If you use lucid, you have the option of dragging your view using right click, that function would be useful when you're working in a large flow. > > I'd recommend this to other companies. Cost is appealing, function is great, training was readily available. I told \[sensitive content hidden\] I had a week to build something from nothing. His response was, "That's not a problem, let's get to work." Highly impressed with the company and product. ----- Page: 1 / 12\ Seguinte: [Next page](https://www.capterra.pt/software/130406/agi-self-service?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/130406/agi-self-service) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data