---
description: Tudo sobre Yonyx: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Yonyx - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Yonyx](/software/130406/agi-self-service)

# Yonyx

Canonical: https://www.capterra.pt/software/130406/agi-self-service

Page: 1 / 12\
Seguinte: [Next page](https://www.capterra.pt/software/130406/agi-self-service?page=2)

> Guias interativos orientados por árvores de decisão que se conectam à maioria dos sistemas de CRM. Siga os processos de negócios de maneira interativa.
> 
> Verdict: Rated **4.7/5** by 258 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa Yonyx?

Equipes de operações que usam aplicativos de apoio para a tomada de decisões orientados pelo conhecimento, equipes de suporte técnico, equipes de atendimento ao cliente, pré-vendas, telemarketing, suporte técnico de TI e ServiceDesk, redatores técnicos

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.7/5** | 258 Avaliações |
| Praticidade | 4.8/5 | Based on overall reviews |
| Suporte ao cliente | 4.8/5 | Based on overall reviews |
| Relação qualidade/preço | 4.7/5 | Based on overall reviews |
| Recursos | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Yonyx
- **Location**: Sunnyvale, EUA
- **Founded**: 2012

## Commercial Context

- **Preço inicial**: 25,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop)
- **Idiomas**: alemão, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, português, russo, sueco, tailandês, árabe
- **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 210 more

## Recursos

- CRM
- Catalog Management
- Coleta de dados de multicanal
- Comunicação multicanal
- Controles/permissões de acesso
- Editor de rich text
- Edição de texto
- Ferramentas de análises de dados
- Ferramentas de colaboração
- Gerenciamento de comentários
- Gerenciamento de e-mails
- Gerenciamento de tickets de suporte
- Gestão da base de conhecimento
- Gestão de call centers
- Gestão de conteúdo
- Gestão do conhecimento
- Gestão do fluxo de trabalho
- Imagem de marca personalizável
- Indicadores de desempenho
- Pesquisa de texto completo
- Portal de autoatendimento
- Qualificação de leads
- Questionários e feedback
- Relatórios e análise de dados
- Relatórios e estatística
- Segurança de dados
- Third-Party Integrations
- Visualização de dados
- Vários idiomas

## Integrations (34 total)

- Dynamics 365 Customer Voice
- Freshdesk
- Google Chrome
- Google Sheets
- Microsoft Dynamics 365 Business Central tegossuite
- NetSuite
- Oracle B2C Service
- Oracle CRM On Demand
- Oracle Sales
- Oracle Service
- Peeklogic Salesforce – Jira Connector
- Postman
- Postman SMTP
- Salesforce Einstein
- Salesforce Field Service

... and 19 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7

## Category

- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Software CRM Online](https://www.capterra.pt/directory/30072/online-crm/software)
- [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software)
- [Sistemas de Apoio à Decisão](https://www.capterra.pt/directory/30544/decision-support/software)
- [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software)

## Alternativas

1. [Vanillasoft](https://www.capterra.pt/software/27609/vanillasoft) — 4.6/5 (233 reviews)
2. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews)
3. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (324 reviews)
4. [NiCE CXone](https://www.capterra.pt/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [Genesys Cloud CX](https://www.capterra.pt/software/21409/genesys-cloud) — 4.3/5 (262 reviews)

## Avaliações

### "Great product for our sales team" — 5.0/5

> **Ellie** | *4 de fevereiro de 2025* | Construção | Recommendation rating: 10.0/10
> 
> **Vantagens**: It's an incredible tool that is going to help us expand our inside sales team as we look to establish a call center to bring in more appointments for our account executives.
> 
> **Desvantagens**: There is nothing that I've found so far that is negative about Yonyx.
> 
> \[sensitive content hidden\] has been so incredibly helpful spending so much time with me on the backend telling me exactly what I need to do, showing me how to do it and then making sure that I'm learning the process to be able to do it on my own.

-----

### "Simple, cost effective solutions to complex problems." — 5.0/5

> **John** | *27 de novembro de 2025* | Fabricação elétrica/eletrônica | Recommendation rating: 10.0/10
> 
> **Vantagens**: \[sensitive content hidden\] was a fantastic trainer, he made adapting to a new product very easy. He was available, responsive, and educational. The price of the product is very reasonable, especially with the integrations and language options present. The user interface is pretty simple, after one training I was able to build a vast majority of what I needed. As some one who hasn't used a tool like this before, I found that impressive.
> 
> **Desvantagens**: I liked everything about the product, my only recommendation is extremely minor. If you use lucid, you have the option of dragging your view using right click, that function would be useful when you're working in a large flow.
> 
> I'd recommend this to other companies. Cost is appealing, function is great, training was readily available. I told \[sensitive content hidden\] I had a week to build something from nothing. His response was, "That's not a problem, let's get to work." Highly impressed with the company and product.

-----

### "Development of Assessment Tool" — 5.0/5

> **Anna** | *22 de abril de 2026* | Educação superior | Recommendation rating: 10.0/10
> 
> **Vantagens**: \[sensitive content hidden\] has been a wonderful individual to work with. He helped create a decision tree scaffold that could handle an incredibly complicated process. His knowledge and skills have make it possible for us to create an assessment tool for students to use. He also was available for calls to problem solve anything I needed.

As a community college, we are not prepared to purchase expensive program so Yonyx was the best choice. It was incredibly affordable and were wonderful when working through the state purchasing process.
> 
> **Desvantagens**: I did quite a lot of manual work to create the program. I understand that is it difficult to standardize a process that is so unique to each academic program, so some manual work was expected. It did take a few months to build everything out.

-----

### "review" — 3.0/5

> **Victoria** | *14 de setembro de 2022* | Imobiliárias | Recommendation rating: 2.0/10
> 
> **Vantagens**: That it works most of the time on a daily basis
> 
> **Desvantagens**: That it isn't consistently working well.

-----

### "Yonix is awesome" — 5.0/5

> **Crystal** | *20 de fevereiro de 2026* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 10.0/10
> 
> **Vantagens**: Makes call flow very easy to navigate and allows customer notation to be more efficient. Can get an account notated in a snap simply by following the prompts
> 
> **Desvantagens**: No Cons Yonyx is awesome. It is very easy to use and very efficient. I hope we always get to use it,
> 
> Loved using it since day 1.  It is very easy to use and very efficient. I hope we always get to use it,

-----

Page: 1 / 12\
Seguinte: [Next page](https://www.capterra.pt/software/130406/agi-self-service?page=2)

## Links

- [View on Capterra](https://www.capterra.pt/software/130406/agi-self-service)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/130406/agi-self-service> |
| de-AT | <https://www.capterra.at/software/130406/agi-self-service> |
| de-CH | <https://www.capterra.ch/software/130406/agi-self-service> |
| en | <https://www.capterra.com/p/130406/AGI-Self-Service/> |
| en-AE | <https://www.capterra.ae/software/130406/agi-self-service> |
| en-AU | <https://www.capterra.com.au/software/130406/agi-self-service> |
| en-CA | <https://www.capterra.ca/software/130406/agi-self-service> |
| en-GB | <https://www.capterra.co.uk/software/130406/agi-self-service> |
| en-IE | <https://www.capterra.ie/software/130406/agi-self-service> |
| en-IL | <https://www.capterra.co.il/software/130406/agi-self-service> |
| en-IN | <https://www.capterra.in/software/130406/agi-self-service> |
| en-NZ | <https://www.capterra.co.nz/software/130406/agi-self-service> |
| en-SG | <https://www.capterra.com.sg/software/130406/agi-self-service> |
| en-ZA | <https://www.capterra.co.za/software/130406/agi-self-service> |
| es | <https://www.capterra.es/software/130406/agi-self-service> |
| es-AR | <https://www.capterra.com.ar/software/130406/agi-self-service> |
| es-CL | <https://www.capterra.cl/software/130406/agi-self-service> |
| es-CO | <https://www.capterra.co/software/130406/agi-self-service> |
| es-CR | <https://www.capterra.co.cr/software/130406/agi-self-service> |
| es-DO | <https://www.capterra.do/software/130406/agi-self-service> |
| es-EC | <https://www.capterra.ec/software/130406/agi-self-service> |
| es-MX | <https://www.capterra.mx/software/130406/agi-self-service> |
| es-PA | <https://www.capterra.com.pa/software/130406/agi-self-service> |
| es-PE | <https://www.capterra.pe/software/130406/agi-self-service> |
| fr | <https://www.capterra.fr/software/130406/agi-self-service> |
| fr-BE | <https://fr.capterra.be/software/130406/agi-self-service> |
| fr-CA | <https://fr.capterra.ca/software/130406/agi-self-service> |
| fr-LU | <https://www.capterra.lu/software/130406/agi-self-service> |
| it | <https://www.capterra.it/software/130406/agi-self-service> |
| ja | <https://www.capterra.jp/software/130406/agi-self-service> |
| nl | <https://www.capterra.nl/software/130406/agi-self-service> |
| nl-BE | <https://www.capterra.be/software/130406/agi-self-service> |
| pt | <https://www.capterra.com.br/software/130406/agi-self-service> |
| pt-PT | <https://www.capterra.pt/software/130406/agi-self-service> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Portugal","address":{"@type":"PostalAddress","addressLocality":"Lisbon","addressRegion":"Lisbon","postalCode":"2770-071","streetAddress":"Quinta da Fonte Rua dos Malhões Edifício D. Pedro I Paço D'Arcos, 2770-071 Lisboa Portugal"},"description":"O Capterra Portugal ajuda milhões de empresas a encontrar o software ideal. Leia avaliações de usuários reais, compare opções de softwares e tome melhores decisões para o seu negócio.","email":"info@capterra.pt","url":"https://www.capterra.pt/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.pt/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Yonyx","description":"O Yonyx é uma plataforma baseada na nuvem para criar guias interativos orientados por árvores de decisão que se conectam à maioria dos sistemas de CRM. Os guias do Yonyx ajudam os usuários a seguir os processos de negócios de maneira interativa, seja para solução de problemas, atendimento ao cliente, telemarketing ou autoatendimento. \n\nO Yonyx ajuda a melhorar a qualidade e a consistência do serviço prestado por uma organização, resultando em CSAT aprimorado, custo reduzido e aumento de receita por meio de melhor retenção de clientes e aquisição mais rápida.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d71f2ed2-f38b-49ed-8a84-6f4d6166ef3f.jpeg","url":"https://www.capterra.pt/software/130406/agi-self-service","@id":"https://www.capterra.pt/software/130406/agi-self-service#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.pt/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":258},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.capterra.pt/software/130406/agi-self-service#faqs","@type":"FAQPage","mainEntity":[{"name":"Quem usa Yonyx?","@type":"Question","acceptedAnswer":{"text":"Equipes de operações que usam aplicativos de apoio para a tomada de decisões orientados pelo conhecimento, equipes de suporte técnico, equipes de atendimento ao cliente, pré-vendas, telemarketing, suporte técnico de TI e ServiceDesk, redatores técnicos","@type":"Answer"}}]},{"@id":"https://www.capterra.pt/software/130406/agi-self-service#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Sistemas de Atendimento ao Cliente","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Yonyx","position":3,"item":"/software/130406/agi-self-service","@type":"ListItem"}]}]}
</script>