Quem usa ReservationKey?

Sistema de reservas para propriedades independentes do setor de hotelaria. Como pousadas, hotéis, motéis, acampamentos e cabanas.

O que é ReservationKey?

ReservationKey é rico em recursos, ainda que seja a solução mais econômica para o setor de hospedagem. Os usuários incluem pousadas, hotéis, motéis, acampamentos e muito mais. Oferece uma avaliação gratuita de 30 dias, além de configuração e personalização gratuitas, com todos os recursos encontrados em sistemas concorrentes, mas a um preço muito mais baixo. Suficientemente grande para lidar com todas as necessidades, mas simples o bastante para você trabalhar diretamente com o proprietário e fundador da empresa. Atendendo milhares de clientes por mais de 10 anos.

ReservationKey - Informação

ReservationKey

http://reservationkey.com

Fundada em 2007

ReservationKey - Preços

ReservationKey a partir de 29,00 US$/mês. ReservationKey não possui uma versão gratuita, mas oferece versão de teste grátis. Veja mais informações sobre preços do ReservationKey abaixo.

Preço inicial

29,00 US$/mês
Veja detalhes de preços

Versão gratuita

Não

Implantação

Nuvem, SaaS, web

Formação

Pessoalmente

Ao vivo online

Documentos

Assistência

Horário comercial

Online

Recursos do ReservationKey

Sistemas de Reservas
CRM
Gestão de promoções
Gestão de reservas de quartos
Gestão de taxas
Observações da reserva
Reserva de atividades
Reserva de terceiros
Reservas em grupo
Suporte do cliente
Comunicação com hóspedes
Declarações do proprietário
Gerenciamento de contatos
Gerenciamento de fornecedores
Gestão da experiência do hóspede
Gestão de comissões
Gestão de leads
Gestão de pedidos de trabalho
Gestão de reservas
Gestão de tarefas doméstics
Processamento de pagamentos
Automação de marketing
CRM
Contabilidade incorporada
Estadia prolongada
Gestão da manutenção
Gestão de funcionários
Integração de GDS/OTA
Múltiplas propriedades
Para aluguéis de férias
Ponto de vendas (PDV)
Programa de fidelidade
Propriedade única
Reservas online
Serviço de buffer

ReservationKey - Avaliações

Exibindo 5 de 85 avaliações

Geral
4.9/5
Praticidade
4.7/5
Atendimento ao cliente
4.9/5
Recursos
4.8/5
Relação qualidade/preço
5/5

many years of great experience

Avaliado em 25/04/2019
Reinhold M.
Co-owner, Manager
Hotelaria, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: In our experience the integration with MyAllocator was one of the biggest achievements that the company did and it happened just in time for us, when it became unfortunately necessary to join OTA to keep bookings strong. The customer service of this company is simply outstanding. Whenever you have question, they get resolved via the "forum" , which seems to be a great way to communicate. In our memory we never needed a problem solved over the phone.

Vantagens: We are using Reservation Key since 2012 and chose it because at this time it was one of the most affordable softwares around and easy ti use. The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking. Never once did we feel we made a wrong choice. The software definitely has all the features you might be looking and we must admit that we don't even take advantage of things that are there to run a successful business.

Desvantagens: For us cons don't exist. Only this question seems to be a con since it is looking for more words.

I love Reservation Key!

Avaliado em 17/09/2019
Daryl ann K.
Host, Owner
Hotelaria, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: I love knowing that the online interface is up to date. I love being able to check just who canceled. I love that it saves everything even when I forget. I love that it connects to channel managers and Square. Did I mention that I love Reservation Key?

Vantagens: First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, [SENSITIVE CONTENT HIDDEN] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up.
On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service!
I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations. This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business!

Desvantagens: This software goes above and beyond my expectations. So grateful!

Great partner for our business

Avaliado em 14/06/2019
Pamela W.
President/owner
Hotelaria, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We are a small, family-owned, unique property with a loyal clientele. I spent several years searching for reservation software. Nothing was a good match for us. We found ReservationKey through a guest whose daughter was an innkeeper. We have a loyal customer since 2012.

Vantagens: As a former technology teacher, I appreciate representatives expertise with all the complexities when dealing with software and how to integrate with so many moving parts. He and his team are very customer friendly and responsive. representative is always open to new ideas and works hard to keep improving his software to meet customer’s needs and changes in the market.
ReservationKey is very customizable. It is easy to make large or small tweaks to one’s reservation page or pricing without having to pay a programmer. While this may seem like a little thing, one of our needs was the ability to mark a reservation as ‘Do Not Move.’ Our loyal customers request their favorite units and trust that we will not disappoint. This need confused other software vendors, while ReservationKey had an easy-to-use solution. I see representative working out similar solutions for other businesses’ unique needs.
ReservationKey has many add-ons. The list of reports is extensive and are extremely helpful when making business decisions. I find the User’s Forum useful, not only for the software but also for new business ideas. The software is easy to use and offers many built-in training tools for new staff.
I cannot imagine how difficult it would be to try to run our business without ReservationKey.

Desvantagens: Not many. I struggle with some of the overall financial reports and find it easier to build what I need in Excel. However, that may be more a function of how I work rather than a problem with ReservationKey.

ReservationKey is a good value

Avaliado em 13/10/2018
Burney B.
owner
Hotelaria, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
4/5
Geral
3/5
Praticidade
5/5
Recursos e funcionalidades
4/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: ReservationKey has worked well, and has been improving over the years that we have been using it. Customer service has been good when issues have come up.

Vantagens: The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms.

Desvantagens: 1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic.
2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources.

Resposta dos fornecedores

por ReservationKey em 30/10/2018

It actually is possible to split the address field into multiple fields. This is an option under the Settings tab, Account Preferences. Thank you for using the system and for your review.

Best Bang for your Buck

Avaliado em 14/06/2019
Ron L.
President
Hotelaria, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
4/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We have been using ReservationKey for 8 years now and would give it an overall rating of 9.8
We have been very pleased with its functionality and capability and for our needs it has been a very cost effective solution. We would highly recommend giving this try.

Vantagens: Easy to initially set up
Simple to use and menus make sense for the most part
Lots of capability for the money
Very cost effective when compared to other products/services
Integrates well and simply into our web site
Integrates with Tripadvisor so you don't need to use an OTA
Support is responsive when an issue has popped up
RK is constantly working on improvements and upgrades

Desvantagens: There are a few reports which could be added or improved
The gift certificate function could be updated and provide more ability to customize