---
description: Tudo sobre LeadDesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: LeadDesk - Preço, avaliações e classificação - Capterra Portugal 2026
---

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# LeadDesk

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> O LeadDesk é um software de central de atendimento baseado na nuvem para vendas de alto volume e atendimento ao cliente. Os clientes variam de pequenas e médias empresas a grandes corporações.
> 
> Verdict: Rated **4.8/5** by 13 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa LeadDesk?

O LeadDesk foi desenvolvido para centrais de atendimento que lidam com um alto volume de contatos de clientes em vendas inbound e outbound ou atendimento ao cliente. Ele atende desde empresas com 1 a 2 atendentes a empresas de grande porte.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.8/5** | 13 Avaliações |
| Praticidade | 4.7/5 | Based on overall reviews |
| Suporte ao cliente | 4.8/5 | Based on overall reviews |
| Relação qualidade/preço | 4.7/5 | Based on overall reviews |
| Recursos | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: LeadDesk
- **Location**: Helsinki, Finlândia
- **Founded**: 2010

## Commercial Context

- **Preço inicial**: 99,00 €
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, dinamarquês, espanhol, finlandês, francês, inglês, neerlandês, norueguês, sueco
- **Available Countries**: Alemanha, Dinamarca, Espanha, Finlândia, França, Noruega, Países Baixos, Suécia

## Recursos

- Agendamento de retorno de chamada
- Alerts/Escalation
- Automated Attendant
- Ações ativadas por eventos
- Bate-papo ao vivo
- CRM
- Chatbot
- Comunicação multicanal
- Converter texto em voz
- Digitação por teclado do telefone
- Discador automático
- Discador automático
- Discador preditivo
- Distribuição automática de chamadas
- Entroncamento SIP
- Filtro de chamadas
- Gerenciamento de e-mails
- Gerenciamento de listas
- Gestão da base de conhecimento
- Gestão da qualidade
- Gestão de caixa de entrada
- Gestão de call centers
- Gestão de campanhas
- Gestão de conformidade
- Gestão de filas
- Gestão de listas de chamadas
- Gestão de pessoal
- Gestão do desempenho
- Gestão do fluxo de trabalho
- Gravação
- Histórico do cliente
- Identificador de chamadas
- Mensagens por voz
- Mensagens pré-gravadas
- Múltiplos scripts
- PBX
- Painel
- Questionários e feedback
- Rastreamento de chamadas
- Registro de chamadas
- Relatório de chamadas
- Relatórios e análise de dados
- Roteamento automático
- Roteamento de chamadas
- Roteirização de chamadas
- Segurança de dados
- Third-Party Integrations
- Transcrição de chamadas
- Transferência de arquivos
- VoIP

... and 15 more features

## Integrations (11 total)

- Giosg
- Google Analytics 360
- Microsoft Power Automate
- Microsoft Power BI
- Mobile Payment Software
- Pipedrive
- Plecto
- SalesScreen
- Salesforce Sales Cloud
- Surfly
- Zendesk Suite

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software para Vendas Internas](https://www.capterra.pt/directory/30680/inside-sales/software)

## Categorias relacionadas

- [Software para Vendas Internas](https://www.capterra.pt/directory/30680/inside-sales/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software)
- [Sistemas de Telefonia](https://www.capterra.pt/directory/30084/telephony/software)
- [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software)

## Alternativas

1. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (319 reviews)
2. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews)
3. [Ricochet360](https://www.capterra.pt/software/141932/ricochet) — 4.8/5 (82 reviews)
4. [Kixie PowerCall](https://www.capterra.pt/software/135636/kixie-powercall) — 4.6/5 (293 reviews)
5. [CallTools](https://www.capterra.pt/software/149510/call-center-software) — 4.8/5 (155 reviews)

## Avaliações

### "My LeadDesk way" — 5.0/5

> **Stella** | *16 de outubro de 2024* | Gestão de organizações sem fins lucrativos | Recommendation rating: 9.0/10
> 
> **Vantagens**: Fast accessibility. Soft layout with easy-to-look-at features.
> 
> **Desvantagens**: No real good way to treat me returning to customers, and to notify me about it.
> 
> I am very happy to use it\! I use it every working day.

-----

### "Buen programa" — 5.0/5

> **Fernando** | *2 de outubro de 2024* | Fabricação elétrica/eletrônica | Recommendation rating: 10.0/10
> 
> **Vantagens**: Es un programa muy útil, eficaz y normalmente funciona rápido
> 
> **Desvantagens**: Por lo general funciona bien aunque a veces ha fallado interrumpiendo llamadas
> 
> No lo he usado mucho tiempo, pero he tenido una buena experiencia

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### "Call Center solution" — 4.0/5

> **Markus** | *11 de dezembro de 2019* | Aparelhos médicos | Recommendation rating: 8.0/10
> 
> **Vantagens**: It´s easy to use, especially the address import
> 
> **Desvantagens**: Nothing, everything works fine. Even the support is working
> 
> Our team contacts physiotherapists and tries to schedule a meeting for our salesman

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### "Simple, fast and great functionalty" — 5.0/5

> **Avaliador Verificado** | *13 de novembro de 2019* | Recursos Humanos | Recommendation rating: 10.0/10
> 
> **Vantagens**: LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.
> 
> **Desvantagens**: I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.
> 
> My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.

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### "Jere Jarvi" — 5.0/5

> **Jere** | *8 de dezembro de 2023* | Telecomunicações | Recommendation rating: 10.0/10
> 
> **Vantagens**: simple organization, tha campaings are good too, the surveilance systems of progression are good, and mostly simple to use.
> 
> **Desvantagens**: callback system is the worst. sometimes dont show up the info when answering, or the campaings have to be changed in the b2b if you want to find the right card, then there is the option to change the campaing order and the cards bounce everywhere
> 
> overall experience is 9/10 look the cons section for info

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## Links

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