Quem usa o Synchroteam?

O software de gestão de trabalho de campo Synchroteam funciona muito bem para pequenas e médias empresas, empresas de médio porte e empresas de climatização, elétrica, inspeção, controle de pragas, encanamento, manutenção, programação e segurança.

Conheça o Synchroteam

Gerencie eficientemente as forças de trabalho móveis, simplifique os processos de negócios e otimize os custos com o software de gestão de trabalho de campo Synchroteam (FSM).
O Synchroteam possui recursos de rastreamento, agendamento, despacho, calendário, gestão de trabalhos, geração de relatórios, CRM, faturamento e mapas. SaaS (software como serviço) em nuvem com aplicativos para dispositivos móveis iOS e Android. Integra-se ao QuickBooks, Salesforce e Zoho.
Crie uma avaliação gratuita em 1 minuto e organize-se com a solução de trabalho de campo acessível, eficaz e personalizável. Suporte ao vivo.

Synchroteam - Informação

Synchroteam

http://www.synchroteam.com

Fundada em 2000

Synchroteam - Preços

O Synchroteam possui uma versão gratuita e oferece versão de teste grátis. Versão paga do Synchroteam a partir de 22,00 US$/mês.

Preço inicial

22,00 US$/mês
Veja detalhes de preços

Versão gratuita

Sim

Implantação

Nuvem, SaaS, web

Celular - iOS nativo

Celular - Android nativo

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

Horário comercial

Online

Recursos do Synchroteam

Ferramentas de Gestão de Tempo
Banco de dados de funcionários
Cobrança e faturamento
Controle de tempo offline
Controle de tempo por celular
Cálculo de horas extras
Gestão do quadro de horários
Horas faturáveis e não faturáveis
Rastreamento de vagas e licenças
Registro automático de tempo
Taxas de cobrança múltiplas
Acesso para Celular
Agendamento
Cobrança e faturamento
Gestão de expedição
Gestão de frotas
Histórico do atendimento ao cliente
Layouts de imóveis
Monitoramento de pragas
Monitoramento de uso de pesticidas
Orçamentos e estimativas
Roteamento
Agendamento de compromissos
Banco de dados do cliente
Cobrança e faturamento
Controle de horas
Gestão da folha de pagamento
Gestão de contratos
Gestão de expedição
Gestão de pedidos de trabalho
Gestão de trabalhos
Orçamentos/estimativas
Paisagismo
Roteamento
Agendamento automatizado
Agendamento de aulas
Agendamento de compromissos
Agendamento de grupo
Agendamento de recursos
Agendamento em tempo real
Alertas/notificações
Cronograma de instalações
Gestão de reservas de quartos
Planejamento de pessoal
Várias localizações
Agendamento
Aplicativo móvel
Banco de dados do cliente
Cobrança e faturamento
Gestão de estoques
Gestão de expedição
Gestão de pedidos de trabalho
Gestão de trabalhos
Gestão técnica
Orçamentos/estimativas
Rastreamento do histórico de atendimento
Roteamento
Acesso para Celular
Agendamento
Agendamento de manutenção
Banco de dados do cliente
Cobrança e faturamento
Controle de estoque
Gestão de expedição
Gestão de pedidos de trabalho
Gestão de trabalhos
Gestão técnica
Orçamentos e estimativas
Rastreamento do histórico de atendimento
Roteamento
Banco de dados do cliente
Captura de imagem
Cumprimento do código
Gestão de compromissos
Gestão de expedição
Gestão de terceirização
Leitura de códigos de barras
Modelos de relatórios
Rastreamento de inspeções com falha
Agendamento
Cobrança e faturamento
Custos do trabalho
Digitalização de documentos
Gestão de clientes
Gestão de estoques
Gestão de leads
Gestão de pedidos de trabalho
Orçamentos e estimativas
Acesso para Celular
Agendamento
Cobrança e faturamento
Controle de horas
Gestão de clientes
Gestão de contratos
Gestão de pedidos de trabalho
Orçamentos/estimativas
Para instaladores comerciais e/ou industriais
Agendamento
Banco de dados do cliente
Compromissos recorrentes
Controle de estoque
Criação de ordem de serviço
Gestão de contratos
Gestão de expedição
Gestão de trabalhos
Gestão preventiva
Orçamentos/estimativas
Roteamento
Acesso para Celular
Banco de dados do cliente
Cobrança e faturamento
Controle de estoque
Gestão de contratos
Gestão de pedidos de trabalho
Gestão de trabalhos
Gestão técnica
Portal de autoatendimento
Rastreamento do histórico de atendimento
Roteamento
Assinatura eletrônica
Cobrança e faturamento
Controle de horas
Gestão de estoques
Gestão de expedição
Gestão de pedidos de trabalho
Orçamentos e estimativas
Pagamentos móveis
Processamento de pagamentos
Acesso para Celular
Agendamento
Assinatura eletrônica
Banco de dados de contatos
Cobrança e faturamento
Coleta de pagamento no campo
Gestão de contratos
Gestão de estoques
Gestão de expedição
Gestão de pedidos de trabalho
Orçamentos/estimativas
Rastreamento do histórico de atendimento
Relógio de ponto online
Roteamento
Acesso para Celular
Administração de chaveiros
Agendamento
Cobrança e faturamento
Gestão de calibração
Gestão de estoques
Gestão de pedidos de trabalho
Gestão preventiva
Gestão técnica
Manutenção preditiva
Rastreamento de recursos
Rastreamento do histórico de atendimento
Gestão de empreiteiras
Gestão de recrutamento e seleção
Gestão de tempo e comparecimento
Gestão do ciclo de vida do funcionário
Indicadores de desempenho
Mão de obra variável
Orçamentos/Previsões
Planejamento de pessoal
Previsão de trabalho
Rastreamento de habilidades
Acesso para Celular
Agendamento
Cobrança e faturamento
Gestão de clientes
Gestão de expedição
Gestão de pedidos de trabalho
Rastreamento de equipamentos
Reservas online
Acesso para Celular
Agendamento
Cobrança e faturamento
Gestão de clientes
Gestão de pedidos de trabalho
Gestão de químicos
Orçamentos e estimativas
Roteamento

Synchroteam - Avaliações

Exibindo 5 de 50 avaliações

Geral
4,4/5
Praticidade
4,3/5
Atendimento ao cliente
4,2/5
Recursos
4,1/5
Relação qualidade/preço
4,3/5
Joe L.
Field Manager
Telecomunicações, 13-50 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    5/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 20/06/2019

"Initial review"

Comentários: Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Vantagens: Streamlining of my team's dispatching process

Desvantagens: Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Resposta dos fornecedores

por Synchroteam em 23/06/2019

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

  • Fonte da avaliação 
  • Avaliado em 20/06/2019
Ben W.
Tech Consultant
Software, 2-10 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 18/08/2019

"Excellent Software with excellent service"

Vantagens: The scheduling, the custom job reports, and the automatic sycn with Zoho.
And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Desvantagens: It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Resposta dos fornecedores

por Synchroteam em 21/08/2019

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

  • Fonte da avaliação 
  • Avaliado em 18/08/2019
Adam B.
Owner
Construção, 13-50 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 08/06/2020

"Great overall Product "

Vantagens: Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs. Job reports are great to be able to go back on jobs and find out what was done and go over site pictures. It's been very helpful with keeping our business as organized as possible which can be a struggle at times

Desvantagens: - The cost is a bit pricey since it's american pricing.
- I wish is would be compatible with Sage 50 as it seems to be with Sage 30 & 100
- I also would like it to be able to GPS locate when the employees start and finish their job so that in the report we'll be able to tell customers that this job was started when we arrived at your house at this GPS location and also it was completed at this time at this same GPS location. If this could be an automatic feature it would be great. This would eliminate debates with customers on how long they were actually on site.

Resposta dos fornecedores

por Synchroteam em 17/06/2020

Adam, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear you have found our tool very useful for managing your mobile workforce. We are glad you are taking advantage of our job reporting tools, and that Synchroteam has been able to help keep your business organized. We will notify our support team regarding your GPS location automatic feature request, as well as Sage 50. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

  • Fonte da avaliação 
  • Avaliado em 08/06/2020
Ryan P.
Owner
Usou o software por: 1 a 5 meses
  • Classificação geral
    3/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    2/5
  • Probabilidade de recomendação
    0/10
  • Fonte da avaliação 
  • Avaliado em 27/12/2017

"Not great, not terrible"

Comentários: Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Vantagens: The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Desvantagens: Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Resposta dos fornecedores

por Synchroteam em 01/05/2018

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

  • Fonte da avaliação 
  • Avaliado em 27/12/2017
Robert Y.
Owner/Head Tech
Serviços e tecnologia da informação, 2-10 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 22/02/2017

"Efficient. Informative. Useful"

Comentários: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Vantagens: Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization

Desvantagens: missing some features, for example can't search by serial number

Resposta dos fornecedores

por Synchroteam em 01/05/2018

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

  • Fonte da avaliação 
  • Avaliado em 22/02/2017