--- description: Tudo sobre SolarWinds Service Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SolarWinds Service Desk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Ativos de TI](/directory/30077/it-asset-management/software) > [SolarWinds Service Desk](/software/129478/solarwinds-service-desk) # SolarWinds Service Desk Canonical: https://www.capterra.pt/software/129478/solarwinds-service-desk Page: 1 / 24\ Seguinte: [Next page](https://www.capterra.pt/software/129478/solarwinds-service-desk?page=2) > Samanage é a plataforma de Help desk de TI mais avaliada e mais bem cotada. Leia o que os clientes dizem\! > > Verdict: Rated **4.6/5** by 577 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa SolarWinds Service Desk? Ideal para empresas de qualquer tamanho, em qualquer lugar, com organizações de TI sofisticadas que buscam oferecer um serviço superior aos clientes internos (funcionários e outros solicitantes internos). ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 577 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SolarWinds - **Location**: Tulsa, EUA - **Founded**: 1999 ## Commercial Context - **Preço inicial**: 39,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, catalão, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, estónio, finlandês, francês, grego, hebraico, hindi, húngaro, indonésio, inglês, italiano, japonês, letão, lituano, malaio, neerlandês, norueguês, polaco, português, português do Brasil, português europeu, romeno, russo, sueco, sérvio, tailandês, turco, ucraniano, vietnamita, árabe - **Available Countries**: Alemanha, Argentina, Arábia Saudita, Austrália, Barém, Benim, Bolívia, Brasil, Bélgica, Canadá, Chile, China, Colômbia, Coreia do Sul, Costa Rica, Dinamarca, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos and 50 more ## Recursos - Alertas/notificações - Análise de despesas - Banco de dados do cliente - Barcode/Ticket Scanning - CRM - Catalog Management - Comunicação multicanal - Controle do processo de aprovação - Controle e acesso remoto - Controles/permissões de acesso - Ferramentas de colaboração - Geração de relatórios de incidentes - Gerenciamento de configuração - Gerenciamento de pedidos de compra - Gerenciamento de tickets de suporte - Gerenciamento de usuários - Gestão da base de conhecimento - Gestão de atribuições - Gestão de auditorias - Gestão de caixa de entrada - Gestão de call centers - Gestão de capacidades - Gestão de conformidade - Gestão de conteúdo - Gestão de controles internos - Gestão de estoques - Gestão de fornecedores - Gestão de incidentes - Gestão de lançamento - Gestão de mudanças - Gestão de requerimentos - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Inventário de licenças - Painel - Pesquisa de texto completo - Pontuação de risco - Portal de autoatendimento - Rastreamento de ativos de TI - Rastreamento de licenças - Rastreamento de recursos - Real-Time Monitoring - Relatórios de TI - Risk Analysis - Seguimento de status - Segurança de dados - Suporte do cliente - Vários idiomas ... and 41 more features ## Integrations (27 total) - Automox - Azure Active Directory External Identities - Dameware Remote Everywhere - Dropbox Business - Gmail - Google Analytics 360 - Google Chrome - Google Drive - Google Workspace - Harvest - Jamf Connect - Jira - LogMeIn Central - LogMeIn Rescue - LogMeIn Resolve ... and 12 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software) ## Categorias relacionadas - [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software) - [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) ## Alternativas 1. [ManageEngine Endpoint Central](https://www.capterra.pt/software/170018/manageengine-desktop-central) — 4.6/5 (1645 reviews) 2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (714 reviews) 3. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (770 reviews) 4. [SysAid](https://www.capterra.pt/software/107225/sysaid) — 4.5/5 (519 reviews) 5. [Vivantio](https://www.capterra.pt/software/132880/vivantio) — 4.3/5 (178 reviews) ## Avaliações ### "Great IT Support App For Technicians" — 5.0/5 > **Jesse** | *20 de agosto de 2025* | Software | Recommendation rating: 8.0/10 > > **Vantagens**: I personally like how it is easy to view helpdesk tickets, update them, and then close them. Additionally, having a feature where you can search for users in your organization and the ticket history for them is a true bonus. > > **Desvantagens**: The UI is not very user friendly. Additionally, there isn't a mobile app for IT support technicians, which would be helpful since many techs work outside of an office space. ----- ### "Solarwinds enabling Service Delivery to Excel" — 5.0/5 > **Richard** | *1 de julho de 2025* | Imobiliárias | Recommendation rating: 9.0/10 > > **Vantagens**: Custom attributes assist with multi-faceted teams, SLA, and Service management designed with a Service Desk that manages with Value. Compared to other tools, it excels and allows a full overview of all teams using the desk with interactive dashboards to assist the Management team. > > **Desvantagens**: Some elements require a lot of thought, Service Catalogs, but overall, an OOB experience that did not hinder progress to launch the new desk. > > Great product, finally working as we want, initial teething problems, but overall it works really well, integrated with all teams across different continents, with the abilit to hand off tickets seamlessy. ----- ### "A review of solarwinds" — 3.0/5 > **Santiago** | *9 de agosto de 2022* | Gestão da educação | Recommendation rating: 8.0/10 > > **Vantagens**: There is no nonsense involved with this software. A lot of time feels like its lost in options that offer too much customization. You are able to distinctly view what your responsibilities are to your department and work from there. > > **Desvantagens**: Its too simple. It makes for a cluttered looking interface, unfortunately. While this is no major problem, any lack of self-discipline can lead to a very messy ticket queue. > > It was my first help desk product and has been one of my favorites sense. Besides controller restrictions and how that can impeded closing a ticket, it worked great and, at its core, was a strong helpdesk product that removed the overbearing micromanagement you might see in other options. ----- ### "Solarwinds has an excellent ticketing system" — 4.0/5 > **Lillian** | *21 de agosto de 2023* | Hospitais e Saúde | Recommendation rating: 8.0/10 > > **Vantagens**: Users can see where their requests are in the IT department's queue, and the department can stay organized. A revolutionary advance in Service Desk/Help Desk ticketing systems. Enabled IT support staff to generate user-specific support tickets with greater specificity. They all fulfilled different functions. > > **Desvantagens**: The SolarWinds app did not provide the end user with many options to create their own ticket. We switched to local JIRA because it used to avoid self-service. > > It's been a long time since I last logged a help desk ticket. I think they've made some amazing improvements to their service, and now they can hold their own against JIRA and their entire suite. ----- ### "An excellent tool for service management" — 4.0/5 > **Sarah** | *9 de junho de 2022* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: It offers a wide range of functions, such as incident tools and an employee support site. In addition, the user interface is simple and clear. To reassign requests, learn about what happened, and access the information you need is simple. I no longer have to worry about maintaining the backend systems. Instead of getting bogged down in making sure all systems are up-to-date, we can concentrate on our business and providing excellent customer support. > > **Desvantagens**: When a ticket is being updated, the user is not informed that the ticket is in the process of being updated. Moreover, the fact that the search engine does not provide slack binding should be stressed more strongly. During the dynamic page refresh, the page becomes unresponsive. > > For the most part, Solarwinds Service Desk is utilized for automating incident generation through integration and reducing the amount of human work required. Custom dashboards make it possible to see the weekly, monthly, and yearly trends in various types of tickets, such as incidents, requests, changes, and issues, and to perform analysis. ----- Page: 1 / 24\ Seguinte: [Next page](https://www.capterra.pt/software/129478/solarwinds-service-desk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/129478/solarwinds-service-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data