--- description: Tudo sobre Microcall: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Microcall - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Contabilidade de Chamadas](/directory/30083/call-accounting/software) > [Microcall](/software/128915/microcall) # Microcall Canonical: https://www.capterra.pt/software/128915/microcall Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/128915/microcall?page=2) > Análise unificada de chamadas que pode realizar contabilidade de chamadas e análise de uso em uma ampla variedade de plataformas de voz. > > Verdict: Rated **4.6/5** by 18 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Microcall? O Microcall é altamente expansível e pode atender a empresas de todos os tamanhos. Empresas de médio a grande porte tendem a obter mais valor da solução. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 18 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.8/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Micro-Tel - **Founded**: 1979 ## Commercial Context - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - Alertas/notificações - Alocação de custos internos - Análise de custos - Análise de dados visual - Autoatendimento analítico - Cobrança para voz - Coleta de dados - Conectores de dados - Controles/permissões de acesso - Criação de painel - Duração da chamada - Ferramentas de colaboração - Geração de relatórios por extensão - Geração pontual de relatórios - Gerenciamento de contatos - Gestão de call centers - Gestão de capacidades - Gestão de chamadas perdidas - Gestão de estoques - Gravação de chamadas - Identificador de chamadas - Importação/exportação de dados - Indicadores de desempenho - Modelos personalizáveis - Monitoramento do KPI - Monitoração de chamadas - Múltiplas fontes de dados - Otimização de estoques - Painel - Painel de atividades - Painel personalizável - Pesquisa e filtro - Publishing/Sharing - Rastreamento de chamadas - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Registro de chamadas - Registro de respondentes - Relatório de chamadas - Relatórios de campanhas inbound - Relatórios de campanhas outbound - Relatórios e análise de dados - Relatórios e estatística - Seguimento/Análise de uso - Third-Party Integrations - Visualização de dados - Widgets ... and 1 more features ## Integrations (13 total) - 3CX - Accession Communicator - Asterisk - Avaya UCaaS - Cisco Unified Communications Manager - Five9 - GoTo Meeting - Jive - Microsoft Teams - Oracle PeopleSoft - Unify Unified Communications - Webex Suite - Zoom Workplace ## Opções de suporte - Email/Help Desk - Suporte por telefone - Bate-papo ## Category - [Ferramentas de Contabilidade de Chamadas](https://www.capterra.pt/directory/30083/call-accounting/software) ## Categorias relacionadas - [Ferramentas de Contabilidade de Chamadas](https://www.capterra.pt/directory/30083/call-accounting/software) - [Sistemas VoIP](https://www.capterra.pt/directory/30940/voip/software) - [Software de indicadores-chave de desempenho (KPI)](https://www.capterra.pt/directory/32626/kpi/software) - [Software para Coleta de Dados](https://www.capterra.pt/directory/32475/data-collection/software) - [Software de Gestão de Despesas em Telecomunicações](https://www.capterra.pt/directory/30112/telecom-expense-management/software) ## Alternativas 1. [ZIWO](https://www.capterra.pt/software/171265/ziwo) — 4.7/5 (108 reviews) 2. [Looker](https://www.capterra.pt/software/169053/looker) — 4.5/5 (282 reviews) 3. [Tableau](https://www.capterra.pt/software/77260/tableau) — 4.6/5 (2347 reviews) 4. [Phocas](https://www.capterra.pt/software/141678/phocas-software) — 4.7/5 (132 reviews) 5. [Qlik Sense](https://www.capterra.pt/software/145530/qlik-sense) — 4.5/5 (260 reviews) ## Avaliações ### "Reporting at a new level" — 5.0/5 > **Elena** | *15 de setembro de 2021* | Gestão da educação | Recommendation rating: 9.0/10 > > **Vantagens**: The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly. The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds. The Windows authentification feature assists in making the information accessible to all the employees. And finally, cost reduction is possible after the call patterns analysis and proper planning. > > **Desvantagens**: There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding. > > This product can be used in schools, colleges, and small businesses for tracking administrative and emergency calls. It visualizes and analyzes voice data in real time. Also, it works on different platforms, such as Zoom, MS Teams, WebEx, and Skype for business. Managers can control company's remote work in aspects related to voice traffic. It includes tackling clients' complaints and inquires (from cradle-to-grave), or monitoring employees' activity (daily/weekly/monthly) via the interactive dashboards. ----- ### "Supports our capacity planning by providing evidence" — 4.0/5 > **Emma** | *21 de abril de 2025* | Engenharia mecânica ou industrial | Recommendation rating: 9.0/10 > > **Vantagens**: Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. > > **Desvantagens**: A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. ----- ### "Outstanding customer support" — 3.0/5 > **Avaliador Verificado** | *19 de abril de 2019* | Serviços e tecnologia da informação | Recommendation rating: 7.0/10 > > **Vantagens**: The reports are accurate, detailed, and easy to read. Overall the program is pretty user-friendly - but if the user has any issues, their customer support is great. There is no question too big or too small for MicroCall's knowledgeable Support Team. I've had to contact them many times and they are always fantastic. > > **Desvantagens**: The software itself is a big clunky and the appearance is somewhat outdated. ----- ### "Optimise performance of the voice networks through analysis" — 5.0/5 > **OMAR** | *21 de abril de 2025* | Educação superior | Recommendation rating: 10.0/10 > > **Vantagens**: I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. > > **Desvantagens**: I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. ----- ### "MICROCALL REVIEW FOR ALL IT IS B.O.A.T" — 5.0/5 > **Mercy** | *21 de maio de 2024* | Automotivo | Recommendation rating: 10.0/10 > > **Vantagens**: I like the fact it supports a vast range of platforms Microcall is a very easy to deploy tool either locally or in the cloud It is simple to use > > **Desvantagens**: Nothing comes to my mind that i can state as a dislike ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/128915/microcall?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/128915/microcall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data