--- description: Tudo sobre Mojo Helpdesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Mojo Helpdesk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Mojo Helpdesk](/software/128650/mojo-helpdesk) # Mojo Helpdesk Canonical: https://www.capterra.pt/software/128650/mojo-helpdesk Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/128650/mojo-helpdesk?page=2) > Recurso tudo-em-um para criar, avaliar e rastrear tíquetes de suporte para fornecer um melhor atendimento ao cliente e manter-se organizado. > > Verdict: Rated **4.4/5** by 74 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Mojo Helpdesk? Gerentes de suporte técnico e administradores de sistema que precisam de um software de rastreamento de tíquetes e suporte técnico para gerenciar solicitações de suporte interno e de suporte ao cliente. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 74 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.4/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Metadot - **Founded**: 2006 ## Commercial Context - **Preço inicial**: 29,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: espanhol, francês, inglês, polaco, português, turco - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more ## Recursos - Alertas/notificações - Alerts/Escalation - Comunicação multicanal - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de call centers - Gestão de estoques - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Macros e modelos de respostas - Painel de atividades - Portal de autoatendimento - Priorização - Questionários e feedback - Rastreamento de recursos - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Third-Party Integrations ## Integrations (5 total) - Formstack Forms - Meta for Business - Twitter/X - WordPress - Wufoo ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1754 reviews) ## Avaliações ### "Does what a ticket system is supposed to do and is easy to use" — 5.0/5 > **Martin** | *11 de dezembro de 2017* > > **Vantagens**: Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream > > **Desvantagens**: It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time ----- ### "Easy to use" — 5.0/5 > **Avaliador Verificado** | *23 de março de 2021* | Consultoria de gestão | Recommendation rating: 9.0/10 > > **Vantagens**: Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive. > > **Desvantagens**: Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export. > > Overall it has been very easy to set up, use and onboarding everyone. Great value for money. ----- ### "Mojo Help Desk is Dishonest" — 1.0/5 > **Marshet** | *31 de março de 2025* | Hospitais e Saúde | Recommendation rating: 0.0/10 > > **Vantagens**: I am not sure I have a lot of Pros. Every time they helped us it was after a lot of emails > > **Desvantagens**: Very dishonest when it comes to billing I tried to contact them several times I had tow withdraw my CC from their system Be careful, If you have had good experiences than you just need to be cautious. > > We are overseas in Ethiopia and the company we work with in SA wanted us to use Mojo Help Desk. It was money not well spent. The prices they quote and what they do behind the scenes doesn't match. Take everything they say and do with a grain of salt. ----- ### "Simple without many frills" — 4.0/5 > **Patrick** | *23 de agosto de 2025* | Hospitais e Saúde | Recommendation rating: 5.0/10 > > **Vantagens**: It is a very simple ticketing system. It does this well and provides this for a fraction of the cost of most other systems. It is easy to learn without too much trouble. > > **Desvantagens**: There are very few automations, their support is not too helpful in getting the most out of their platform. Extracting data from Mojo is a task and a half as this can only be done via API. > > It works well, however, if your team is growing you will quickly wish it did more. Unfortunately when that occurs you will need to migrate. ----- ### "Easy to implement ticketing system" — 4.0/5 > **Avaliador Verificado** | *5 de dezembro de 2017* | Recommendation rating: 8.0/10 > > **Vantagens**: Great value for the cost. Integration with Google Apps login. Ability to create tickets by email and assign to specific queues is very helpful. > > **Desvantagens**: Without some considerable programming ability it seems impossible to create tickets based on a data feed. Support for common day to day activities is good but not for more involved activities. > > The ability to create, manage and track work requests. This has been very helpful internally but our clients have not embraced it. ----- Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/128650/mojo-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/128650/mojo-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data