Mojo Helpdesk
Conheça o Mojo Helpdesk
O Mojo Helpdesk é um aplicativo de suporte técnico simples para atendimento ao cliente, solicitações de TI, solicitações de manutenção e muito mais. Aqui estão 5 razões para começar a usar o Mojo Helpdesk hoje mesmo: 1) Sinta o conforto do rastreamento de tíquetes diretamente da caixa de entrada. 2) Geração de relatórios incorporada para medir e melhorar a satisfação do cliente, o tempo de resposta e muito mais. 3) Mantenha as necessidades de armazenamento no nível mais baixo, com os históricos de tíquetes armazenados na nuvem. 4) A ferramenta de autoatendimento garante 50% menos tíquetes de suporte técnico. 5) Avaliação gratuita de 30 dias em qualquer plano!
Quem usa o Mojo Helpdesk?
Gerentes de suporte técnico e administradores de sistema que precisam de um software de rastreamento de tíquetes e suporte técnico para gerenciar solicitações de suporte interno e de suporte ao cliente.
Not sure about Mojo Helpdesk? Compare with a popular alternative
Mojo Helpdesk
Outras ótimas alternativas ao Mojo Helpdesk
Avaliações do Mojo Helpdesk
Cynthia
Wonderful features
Martin
Does what a ticket system is supposed to do and is easy to use
Vantagens:
Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream
Desvantagens:
It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time
Resposta do Metadot
há 3 anos
Thank you for your review.
Avaliador Verificado
Alternativas consideradas:
Easy to use
Comentários: Overall it has been very easy to set up, use and onboarding everyone. Great value for money.
Vantagens:
Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.
Desvantagens:
Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.
Avaliador Verificado
Mojo Helpdesk for Helpdesk and Customer service
Comentários: A good platform, offering a lot at an affordable price, that helps in the development and development of companies and institutions.
Vantagens:
A good ticket management platform that is easy to use, facilitates many companies' work at an affordable price, works to solve many customer requests at the same time and with high efficiency, helps a lot in the performance of the customer service office and the information technology office, and is suitable for many organizations and institutions.
Desvantagens:
Some errors may occur in the work of the IT office, and the preparation of reports must be done more quickly, and some features need to be added.
Didzis
Helpdesk works quite well though there are couple of limitations that really should not be.
Vantagens:
Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy
Desvantagens:
There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.
Resposta do Metadot
há 3 anos
Thank you for your review.
Laura
Mojo-A really easy to use app and very useful
Comentários: I use it daily to create tickets, escalate tickets and also point our faculty and staff to forms that populate within Mojo. It works very well for all these things. The buttons look like buttons, intuitive design, easy to use. A couple things like searching for tickets with a search filter, were a bit confusing at first but i figured it out on my own within a minute.
Vantagens:
Really easy to use app and very useful. It loads fast, requires no training really to pick up and start using because the design is really intuitive.
Desvantagens:
Not much, it is plain looking but I don't care.
