--- description: Tudo sobre Total Contacts & HelpDesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Total Contacts & HelpDesk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Total Contacts & HelpDesk](/software/127283/tele-support-helpdesk) # Total Contacts & HelpDesk Canonical: https://www.capterra.pt/software/127283/tele-support-helpdesk Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/127283/tele-support-helpdesk?page=2) > O software Total Support HelpDesk para atendimento ao cliente, rastreamento de chamadas, suporte técnico e suporte ao usuário. Gestão do relacionamento com o cliente (CRM na sigla em inglês) integrado ou integrado com o Act. CRM > > Verdict: Rated **4.3/5** by 24 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Total Contacts & HelpDesk? Empresas que oferecem atendimento ao cliente e precisam de software de rastreamento e atendimento de chamadas e e-mail. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 24 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Resource Dynamics - **Location**: St Petersburg, EUA - **Founded**: 1994 ## Commercial Context - **Preço inicial**: 480,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - Alerts/Escalation - Banco de dados do cliente - Comunicação multicanal - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Painel de atividades - Portal de autoatendimento - Priorização - Relatórios e análise de dados - Roteamento automático - Third-Party Integrations ## Integrations (1 total) - CRM\_ ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Alternativas 1. [Zoho Assist](https://www.capterra.pt/software/181775/zoho-assist) — 4.7/5 (1406 reviews) 2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (714 reviews) 3. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3425 reviews) 4. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1723 reviews) 5. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Avaliações ### "Excellent Application" — 5.0/5 > **Amie** | *2 de fevereiro de 2017* | Serviços meio ambientais | Recommendation rating: 10.0/10 > > **Vantagens**: The ticket itself. Works well for our team to review open issues. > > **Desvantagens**: Not able to have multiple tickets open at one time. Would be a nice feature to help us multi-task better. > > We use this application for a Support Call Center and it works great\! We're able to track open/closed tickets with ease. Field customization really helped this application integrate with our existing processes. The bug tracking feature is a great way for us to link specific tickets to open software issues. There are only 2 features we wish it had: 1) the ability to open multiple tickets at once. This would be a nice addition for our constantly multi-tasking staff. 2) the ability to merge/link tickets together. Their support and sales staff are very easy to work with and are always helpful when we have questions\! ----- ### "Tracking customizations" — 4.0/5 > **Per** | *21 de outubro de 2016* | Engenharia mecânica ou industrial | Recommendation rating: 10.0/10 > > **Vantagens**: The tracking of all e-mails. > > **Desvantagens**: The e-mail client can be improved. > > Tele-Support HelpDesk helps me track software customizations I make for our customers. There´s a lot of e-mail correspondence going on at every inquiry (over years) and with Tele-Support HelpDesk I can keep track of everything. It has helped me in cases when unsatisfied customers complain over something, then I can easily go back in the history and see what´s been agreed earlier so wew can sort things out. ----- ### "Simplistic support software" — 3.0/5 > **Aimee** | *8 de março de 2018* | Software | Recommendation rating: 5.0/10 > > **Vantagens**: I like that all customer support cases are in one place and can easily be looked up. I also like that you can bill out from this system for support calls and it includes support notes. > > **Desvantagens**: When it comes time to update the software, it can be quite a pain plus it seems that support is lacking for the program. ----- ### ""Help" is exactly what it does\!" — 4.0/5 > **Felipe** | *21 de setembro de 2016* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: Secure, fast, and simple. It's packed with features but you aren't drowned in a UI that you can't manage and navigate. Very easy to learn how to use. > > **Desvantagens**: There aren't really any issues that I would consider a "con", at least that I've personally ran across quite yet. > > The reporting features provide excellent overviews with minimal effort, and looking up RMA/Inquiries is a breeze. This software simply makes my job easier, what more could I ask for? ----- ### "Feature-Filled Help Desk Software" — 4.0/5 > **Geremy** | *28 de setembro de 2016* | Recommendation rating: 9.0/10 > > **Vantagens**: Ability to Create RMA/Bug Tickets Ability to Customize the Support Tickets with Customized Fields and Tabs Good Customer Service Able to Export Reports to PDF Ability to add Customized Knowledge Base E-mail Notifications > > **Desvantagens**: Reporting Function could have more Features/Advanced Customization A little difficult to learn how to customize at first, but if you need any help, their Customer Service is good. > > We have been using the Tele-Support Helpdesk software for years now and it is a great well rounded software that has a lot of features, but is still great at it's main purpose, which is to create and store Support Tickets. There are also lots of customization options so it can be tailored to your specific needs. In addition, a lot of information can be accessed within each support ticket so you don't have to go searching everywhere. Configuring the program may not be the easiest, but it's in no way the hardest to learn, plus their customer support can help you along the way. The reporting software is also decent, but since we have the SQL module, we can create our own customized reports ourselves as well. Overall, I recommend you give this software a try if you need a robust, feature-filled Help Desk solution. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/127283/tele-support-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/127283/tele-support-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data