--- description: Tudo sobre everything HelpDesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: everything HelpDesk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [everything HelpDesk](/software/127267/everything-helpdesk) # everything HelpDesk Canonical: https://www.capterra.pt/software/127267/everything-helpdesk Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/127267/everything-helpdesk?page=2) > Para escolas e governos estadual e municipal (\*parceiro do Blackboard®). Simplifique o envio de tíquetes e automatize o fluxo de trabalho e a geração de relatórios. > > Verdict: Rated **4.3/5** by 13 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa everything HelpDesk? Escolas de ensinos fundamental e médio, ensino superior, governo estadual e municipal e setores que exigem uma solução para aumentar a eficácia do rastreamento, reduzir o custo total de propriedade e oferecer geração de relatórios mensuráveis. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 13 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: GroupLink - **Location**: Bountiful, EUA - **Founded**: 1996 ## Commercial Context - **Preço inicial**: 20,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, finlandês, francês, inglês, italiano, neerlandês, português, sueco - **Available Countries**: Canadá, Estados Unidos ## Recursos - Alerts/Escalation - Banco de dados do cliente - Comunicação multicanal - Gerenciamento de configuração - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Macros e modelos de respostas - Painel de atividades - Portal de autoatendimento - Priorização - Questionários e feedback - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Third-Party Integrations ## Integrations (2 total) - Gmail - Microsoft Outlook ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software) ## Alternativas 1. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (714 reviews) 2. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (770 reviews) 3. [Salesforce Service Cloud](https://www.capterra.pt/software/136189/salesforce) — 4.5/5 (824 reviews) 4. [SysAid](https://www.capterra.pt/software/107225/sysaid) — 4.5/5 (519 reviews) 5. [Caspio](https://www.capterra.pt/software/137206/caspio) — 4.6/5 (249 reviews) ## Avaliações ### "Great Helpdesk Tool" — 4.0/5 > **Hector** | *28 de agosto de 2018* | Gestão da educação | Recommendation rating: 8.0/10 > > **Vantagens**: You can fully customize this software depending on your needs, you can add a connection to your SQL and active directory, you can have 2 way communication between technician and the person that created a work order or asked for help, you can add attachments, videos, etc > > **Desvantagens**: if you modify or customize your software and you upgrade to the latest version you sometimes loose any manual change so make sure you make a backup before each upgrade ----- ### "Solid self-hosted helpdesk" — 5.0/5 > **Avaliador Verificado** | *25 de abril de 2018* | Recommendation rating: 9.0/10 > > **Vantagens**: Self-hosted on linux. 99% of our users submit tickets via email. Excellent pricing. Easy and quick to update software versions. > > **Desvantagens**: Novell integration is interested; but I'd like to see some Microsoft integration for asset tracking. ----- ### "grouplink helpdesk" — 3.0/5 > **Ann** | *14 de novembro de 2016* > > Ease of use for the end user submitting a ticket is easy. Ease of use for the administrative side (setup) is not that easy. Customer support is slow to respond, have submitted tickets in the past that took months to get responses. ----- ### "does what it needs to, very basic, but lightweight, works in most browsers" — 4.0/5 > **Jasper** | *13 de junho de 2016* | Bens de consumo | Recommendation rating: 7.0/10 > > **Vantagens**: easy to use, fairly light-weight, not too expensive in comparison to other pro packages. Decent filter system, with a small con, you really have to know how to use it. It's very strong if you know how, but for standard users a bit difficult. > > **Desvantagens**: sooooo much clicking. I mean, for the way i work as technician it works very well, especially because i combine keyboard use a lot with the category options etc to auto-fill the boxes and tab to switch between boxes etc. A stair-wise mouse-over expanding feature might work better for some (e.g. New\>Ticket/KB/Filter\>Group\>Category\>category option). Don't know if that is clear but if you wish i can try to explain better on request. Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results. No sorting options, no extra filter options. Very limited. Can use a lot of improvement. Management of custom fields can also use improvement. > > it's fairly easy to use. not too hard to setup or update, configure etc (we use Linux server OS). Of course it ain't no Topdesk, but that's also very visible in the price i believe (manager does the contracts \& payments so not 100% aware of pricing). Bugs sometimes take a while to be solved, though sometimes also very fast, depends on Dan's schedule i guess. ----- ### "Our work flow" — 5.0/5 > **Marissa** | *15 de fevereiro de 2021* | Mobiliário | Recommendation rating: 10.0/10 > > **Vantagens**: This software is very easy to use. Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain. Assigning tickets to a specific person allows us to held that individual accountable for their work. > > **Desvantagens**: Adding tabs to the (My tickets) section could be made easier for the user trying to add tabs. > > Using everything HelpDesk helps us run our company a lot better and we get to solve problems within our company faster. It has been easy to use and to communicate within our team and get task done. We use it daily and our work starts here with everything HelpDesk. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/127267/everything-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/127267/everything-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data