ClearCare

ClearCare

da ClearCare

Quem usa ClearCare?

North American private duty home care and private pay non-medical home care providers.

O que é ClearCare?

ClearCare offers non-medical home care agencies an easy-to-use, web-based software. It includes easy scheduling, integrated telephony, two-way communication with caregivers, and marketing tools for the on-the-go marketer. Hundreds of private pay home care customers report that it has enabled more efficient operations and business growth.

ClearCare - Informação

ClearCare

http://clearcareonline.com/

Fundada em 2010

ClearCare - Preços

ClearCare não possui versão gratuita nem versão de teste grátis. Veja mais informações sobre preços do ClearCare abaixo.

Versão gratuita

Não

Teste Grátis

Não

Implantação

Nuvem, SaaS, web

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

Horário comercial

Online

Recursos do ClearCare

Software de Apoio Domiciliário
Agendamento
Cobrança e faturamento
Comunicação de campo
Gestão da folha de pagamento
Gestão de clientes
Gestão de cuidadores
Gestão de planos de cuidado
Gestão de seguros
Verificação de visita
Admissão de pacientes
Agendamento
Assinatura eletrônica
Banco de dados de medicamentos
Cobrança e faturamento
Criação de diagramas
Rastreamento de funcionários
Relatórios de horas e tarefas

ClearCare - Avaliações

Exibindo 5 de 236 avaliações

Geral
4.5/5
Praticidade
4.6/5
Atendimento ao cliente
4.4/5
Recursos
4.3/5
Relação qualidade/preço
4/5

Love this system and it's always updating and getting better.

Avaliado em 25/05/2018
Melanie U.
Recruitment Coordinator
Serviços a indivíduos e famílias, 201-500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Vantagens: There are too many features that I like about it. It's easy to use, easy to navigate through, easy to correct your mistakes. Positive changes are always being presented. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts.

Desvantagens: If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift.

I recommend ClearCare because of the robust, comprehensive system. Is is also very user friendly.

Avaliado em 30/11/2017
Tammy F.
Director/Co-Owner
Hospitais e Saúde, 51-200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Compared to our previous software....this software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business like we have with ClearCare.

Vantagens: It is very user friendly. I've been able to train office staff very quickly. ClearCare has helped our business grow with the all inclusive attributes: scheduling, telephony (clock ins/outs), billing, payroll, family room, payment processing, workers compensation safety. The shift reminders and the clock in reminders allow us to be proactive versus reactive. This is so important for us so that we can stay on top of the care that our clients are receiving...nothing is worse than a client calling and saying that caregiver didn't show up. If we see that a caregiver didn't clock in within 10 minutes, we are calling to find out where the caregiver is at and then if needed, we call our client/client's family to let them know what is happening and already finding a replacement if needed. They know that we are looking out for them. I believe it sets us apart from our competitors. From the get go (onboarding) and any continued needs from customer service, has always been handled with a positive, friendly, and helpful attitude! In addition, I love that they are constantly looking at improving; implementing new and more efficient ways of doing business. A recent innovative change has helped decrease multiple steps in finding care (First Come, First Serve). There was little learning curve to it because it is almost too intuitive...but our care coordinators love using it now!

Desvantagens: Although the payroll is most efficient, there are some attributes that can be time consuming because some of our shifts in our business, are considered daily shifts. Unfortunately, this payroll system is unable to break some things down so I have to do it manually.

Review of ClearCafre

Avaliado em 20/02/2020
Jean-marc M.
Owner
Hospitais e Saúde, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
4/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
4/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Overall I am satisfied with Clearcare but if they keep having outages and do not compensate the user for the inconvenience then this will cause me to switch software in the future.

Vantagens: My business depends extensively on this software and we consider it our main business operating software. It is good that it is all web based so that our data which consists of clients and caregivers information is kept safe. You can access the system anywhere there is internet connection. Clearcare has excellent features and numerous reports to many to mention which can help you run your business effectively.

Desvantagens: Clearcare is quite expensive. Also, recently we have had the system go down several times and for up to a couple of hours on one occasion which means that my office staff cannot conduct business as usual. It is especially frustrating when Clearcare keeps on apologizing but does not prorate the monthly bill for this huge inconvenience. I have complained to their management but they do not budge.

Recruitment Review of Product

Avaliado em 13/12/2019
Kelli T.
Human Resources Coordinator
Saúde, bem-estar e condicionamento físico, 201-500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Vantagens: I enjoy being able to have full access to my clients, caregivers, admin staff profiles in one place. Along with the billing and payroll. We are able to use multiple reports for any project and we can even generate our own personal reports and save them to use the next time.

Desvantagens: I have not had any issues with this program.

Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps

Avaliado em 10/03/2017
Mary M.
Director of Operations
Segurança pública, 10 001+ funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação 
Fonte: SoftwareAdvice
2/5
Geral
4/5
Praticidade
1/5
Recursos e funcionalidades
2/5
Atendimento ao cliente
2/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! Reasons:
1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one
2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.
3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on).
4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies
5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

Vantagens: The staffing/scheduling module is awesome, but most are.

Desvantagens: TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder).