--- description: Tudo sobre GLPI: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GLPI - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Ativos de TI](/directory/30077/it-asset-management/software) > [GLPI](/software/126254/glpi) # GLPI Canonical: https://www.capterra.pt/software/126254/glpi Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/126254/glpi?page=2) > Software via internet de gerenciamento de serviços de TI (ITSM na sigla em inglês) e central de serviços de código aberto. Fornece estoque automático, implantação de software e suporte técnico compatível com ITIL. > > Verdict: Rated **4.5/5** by 41 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa GLPI? O GLPI pode ser usado por pequenas e grandes organizações. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 41 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: TECLIB - **Founded**: 2009 ## Commercial Context - **Preço inicial**: 19,00 € - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local) - **Idiomas**: alemão, espanhol, francês, inglês, italiano, polaco, russo, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - API - Alertas/notificações - Asset Lifecycle Management - Controles/permissões de acesso - Gerenciamento de configuração - Gerenciamento de tickets de suporte - Gerenciamento de usuários - Gestão da base de conhecimento - Gestão de contratos e licenças - Gestão de estoques - Gestão de fornecedores - Gestão de incidentes - Gestão de mudanças - Gestão de problemas - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Imagem de marca personalizável - Painel de atividades - Portal de autoatendimento - Rastreamento de ativos de TI - Rastreamento de recursos - Rastreamento do custo - Relatórios e análise de dados - Relatórios e estatística - Third-Party Integrations - Visualização de dados ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento ## Category - [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software) ## Categorias relacionadas - [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software) - [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software) - [Sistemas de Gestão de Projetos de TI](https://www.capterra.pt/directory/30952/it-project-management/software) - [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software) - [Software CMDB](https://www.capterra.pt/directory/30959/cmdb/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (714 reviews) 3. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (770 reviews) 4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews) ## Avaliações ### "Monitoring and tracking" — 4.0/5 > **Carlos** | *21 de outubro de 2024* | Fabricação elétrica/eletrônica | Recommendation rating: 2.0/10 > > **Vantagens**: The great app to monitor and tracking our company devices infrastructure > > **Desvantagens**: Difficult to implement and configure tua monitoring options. ----- ### "Why recommend to GLPI than other opensource ITSM software" — 5.0/5 > **Aung Htun** | *31 de janeiro de 2025* | Engenharia mecânica ou industrial | Recommendation rating: 9.0/10 > > **Vantagens**: GLPI is ITSM software and I am using it in my one of the global leading steel manufacturing. It is easy to management and powerful opensource software. There are rich of features on-premise version when compared to other opensource ITSM softwares. Such as IT Asset Management and IT helpdesk management is really powerful and able to use for enterprise office. Moverover, it is also support to install plug-in by searching it marketplace for integrating. I love that. > > **Desvantagens**: Plug in features are need to more improve. Some of management function are need to more improve. Need to improve reporting and auditing logs > > GLPI is most of the powerful opensource ITSM softwares which can be available to implement both on-premise and cloud hosting. For on-premise, it is totally free of charge or zero cost. There is pricing on cloud hosting if you like to use cloud. There is no limitation for agent counts and IT technicians for IT administration which is very useful for unpaid users. As overall, GLPI is most recommended open-source software when you are searching for similar one. ----- ### "GLPI as a daily-use product" — 4.0/5 > **Anonymous User** | *25 de novembro de 2024* | Terceirização/Deslocalização | Recommendation rating: 7.0/10 > > **Vantagens**: GLPI is an interesting tool that facilitates work and organization in the helpdesk department. It allows for numerous automations, such as assigning tickets to specific units based on rules. SLA/OLA times can also be easily configured within the system. It offers a wide range of free plugins, and its large user base makes it easy to solve any potential issues. > > **Desvantagens**: The distribution and official support for the product are not the best. In daily operations, some features, such as customizing ticket forms, are often problematic for new users. As a team leader, onboarding new members to the system often takes quite a long time. Many features are not very intuitive. > > It is an advanced and highly developed tool for open-source software. Comparing it to other commercial solutions, I always found myself coming back to GLPI. Although the entry barrier is relatively high, with proper configuration, it becomes a truly excellent ITSM tool. ----- ### "Comprehensive administration of IT resources, but not very friendly and dated interface" — 3.0/5 > **Avaliador Verificado** | *2 de fevereiro de 2018* | Recommendation rating: 6.0/10 > > **Vantagens**: It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems. > > **Desvantagens**: The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change. ----- ### "glpi a must have tool" — 5.0/5 > **bruno** | *6 de janeiro de 2025* | Hospitais e Saúde | Recommendation rating: 9.0/10 > > **Vantagens**: it is really a multipurpose tool, we are using with the ticketing, but also for maintaining our CMDB. IF you don't need extended features it is free. > > **Desvantagens**: If you want to customize the UI it is import to modify php files and understand the glpi DB structure > > managed 1300 workstations and ticketing smoothly for everybody in the interprise a great asset to have ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/126254/glpi?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/126254/glpi) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data