--- description: Tudo sobre ClickDesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ClickDesk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [ClickDesk](/software/125631/clickdesk) # ClickDesk Canonical: https://www.capterra.pt/software/125631/clickdesk Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/125631/clickdesk?page=2) > Solução baseada na internet que disponibiliza bate-papo ao vivo por meio de suporte técnico, integração de mídia social, acesso móvel, relatórios e muito mais. > > Verdict: Rated **3.4/5** by 21 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa ClickDesk? Ferramenta de satisfação do cliente para todas as empresas, que ajuda com geração de relatórios, aplicativos móveis, integração de mídia social, bate-papo por vídeo, bate-papo ao vivo e muito mais. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **3.4/5** | 21 Avaliações | | Praticidade | 3.5/5 | Based on overall reviews | | Suporte ao cliente | 3.1/5 | Based on overall reviews | | Relação qualidade/preço | 3.1/5 | Based on overall reviews | | Recursos | 3.6/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ClickDesk - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 14,99 US$ - **Modelo de preços**: (Free version available) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular) - **Idiomas**: inglês - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Reino Unido, Índia ## Recursos - Acesso para Celular - Autoresponders - Bate-papo ao vivo - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Ferramentas de colaboração - Formulários personalizáveis - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão de experiência do cliente - Integração de telefonia por computador - Macros e modelos de respostas - Modelos personalizáveis - Priorização - Questionários e feedback - Relatórios e análise de dados - Segmentação geográfica - Third-Party Integrations - Transferências/encaminhamento ## Integrations (35 total) - ActiveCampaign - Adobe Commerce - Agile CRM - Basecamp - BigCommerce - Capsule - Constant Contact - FreshBooks - GetResponse - Gmail - Google Analytics 360 - Help Scout - Highrise - Hootsuite - Joomla ... and 20 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews) 3. [TeamSupport](https://www.capterra.pt/software/87908/teamsupport) — 4.5/5 (848 reviews) 4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Intercom](https://www.capterra.pt/software/134347/intercom) — 4.5/5 (1133 reviews) ## Avaliações ### "Cost Effective Chat Service" — 4.0/5 > **Elizabeth** | *15 de janeiro de 2019* | Varejistas | Recommendation rating: 7.0/10 > > **Vantagens**: Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales. > > **Desvantagens**: Would benefit from a screen-sharing or file-sharing feature. ----- ### "Cloud internet help" — 5.0/5 > **Avaliador Verificado** | *7 de abril de 2018* | Recommendation rating: 10.0/10 > > **Vantagens**: What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet. > > **Desvantagens**: What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used. > > This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way. ----- ### "Completely avoid this solution - they will rip you off" — 1.0/5 > **Lee** | *16 de outubro de 2023* | Ócio, viagens e turismo | Recommendation rating: 0.0/10 > > **Vantagens**: There is nothing I like about the Clickdesk solution > > **Desvantagens**: They took a large payment of above €1,000 when we were inactive, not using the solution ----- ### "Great way for social connections and messaging" — 5.0/5 > **Aaron** | *25 de julho de 2018* | Recommendation rating: 10.0/10 > > **Vantagens**: Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties > > **Desvantagens**: A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind. ----- ### "Useful" — 4.0/5 > **Luciano** | *18 de setembro de 2015* | E-Learning > > **Vantagens**: Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting. > > **Desvantagens**: Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it). > > I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/125631/clickdesk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/125631/clickdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | pt | | | pt-PT | | ----- ## Structured Data