--- description: Tudo sobre osTicket: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: osTicket - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [osTicket](/software/125118/osticket) # osTicket Canonical: https://www.capterra.pt/software/125118/osticket Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/125118/osticket?page=2) > Um sistema de suporte ao cliente de código aberto que organiza, gerencia e arquiva solicitações de suporte recebidas. > > Verdict: Rated **4.3/5** by 76 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa osTicket? O osTicket é um sistema de tíquetes de suporte com código aberto. Ele direciona as consultas criadas por e-mail, formulários da Internet e telefonemas para uma plataforma de suporte ao cliente simples, fácil de usar, baseada na Internet e para vários usuários. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 76 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Enhancesoft ## Commercial Context - **Preço inicial**: 12,00 US$ - **Modelo de preços**: (Free version available) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local) - **Idiomas**: alemão, inglês - **Available Countries**: Alemanha, Canadá, Estados Unidos ## Recursos - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Macros e modelos de respostas - Painel - Portal de autoatendimento - Roteamento automático ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Software de Base de Conhecimento](https://www.capterra.pt/directory/32454/knowledge-base/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) - [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (714 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews) ## Avaliações ### "Simple Organization and Execution Tool" — 5.0/5 > **Daniel** | *24 de fevereiro de 2025* | Gestão da educação | Recommendation rating: 9.0/10 > > **Vantagens**: I really like this ticket tool because it helped me keep the requirements in our company in order. Before I discovered this tool, everything was in disarray and it was very difficult to work, but thanks to OsTicket everything was much better. > > **Desvantagens**: What I didn't like very much is that it is a complete tool and has many functions that at first it is difficult to understand what each function is for, but by watching tutorials and manuals I was able to understand the use of the tool much better. > > The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use. ----- ### "Reliable, Flexible, and Great Support" — 5.0/5 > **Misty** | *9 de abril de 2025* | Rede de computadores | Recommendation rating: 10.0/10 > > **Vantagens**: What I really like about osTicket is that it starts out as a solid open-source option, and upgrading to the supported package was very reasonably priced. Their team went above and beyond when we needed help. The platform is super customizable and easy to use—both for the front-end users and on the technical side. It just works well. > > **Desvantagens**: My only personal gripe is the graphical display—I’m just not a fan of how it looks. It’s nothing major, just a preference thing. > > Overall, my experience with osTicket has been really positive. I liked that it started as an open-source solution, which gave us a chance to test and customize before committing to the supported package—plus, the upgrade was affordable. The support team has been great, very responsive and willing to go the extra mile. It's easy for both users and techs to navigate, and the customization options are solid. ----- ### "Pretty Decent, but..." — 3.0/5 > **Anonymous User** | *9 de junho de 2025* | Transporte rodoviário e ferroviário | Recommendation rating: 3.0/10 > > **Vantagens**: The ease of customization for creating various help topics, the ability to auto assign certain tickets to certain people, the ability to create customer organizations on the account. > > **Desvantagens**: The experience of optimizing it is extremely painful. After about a month of trying to figure it out, I found that the wrong version of PHP was installed. This is not mentioned anywhere in the install docs. The UI is pretty old school and not visually appealing. > > The experience I had with osTicket as a company was extremely poor, they are arrogant, condescending and want to send invoices without doing a needs analysis. Their prices are way out of market (wanting more then Freshdesk which is a far more established ticket system). When you reach out for assistance on their Github, you are met with ridicule. Overall, if you self host it and have time to figure out nitty gritty issues, this is a good system. Had I been forced to engage with the people of osTicket, I would rather use alternate software. ----- ### "OsTicket Support" — 5.0/5 > **Samuel** | *13 de junho de 2025* | Serviços jurídicos | Recommendation rating: 10.0/10 > > **Vantagens**: The software is easy to configure and customize completely. It allows for complete customization making it a perfect support option. > > **Desvantagens**: OsTicket had some minor learning curves but overall having fully understood the software from the comprehensive instructions issues were easily resolved. > > A great addition to provide support to users whatever the project or task is. This software is a powerhouse delivering precise and autonomous support to clients and customers. ----- ### "osTicket is the best\!" — 5.0/5 > **Isaac** | *20 de maio de 2025* | Recursos Humanos | Recommendation rating: 10.0/10 > > **Vantagens**: osTicket has made it a seamless experience in connecting with our clientele\! My office enjoys the use of osTicket\! > > **Desvantagens**: I have no complaints about osTicket. It has been user friendly, and a big help in helping our company not only expand, but learn the importance of taking care of our customers. > > I would give my overall experience with osTicket a 10/10\! It is user friendly for my entire office, and nobody has ever complained about the use of the platform\! ----- Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/125118/osticket?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/125118/osticket) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data