15 anos a ajudar empresas portuguesas
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Conheça o Capsule

A ferramenta de CRM ideal para empresas com 10 a 1.000 funcionários. Mais de 15.000 clientes em todo o mundo usam o Capsule para organizar melhor as atividades de vendas e de atendimento ao cliente. O Capsule é fácil de usar, mas robusto e personalizável ao mesmo tempo, para que você possa adaptá-lo ao negócio. Integra-se a outros aplicativos populares, como o Google G Suite, o Google Data Studio, o MailChimp e o Zapier, para a automação avançada de vendas. A partir de apenas US$ 18 por usuário, você pode começar a usar em apenas alguns minutos no teste gratuito.

Quem usa o Capsule?

Proprietários de empresas pequenas e em crescimento que desejam organizar melhor seus negócios e atividades de clientes. Líderes de vendas/marketing/vice-presidentes de pequenas e médias empresas que procuram uma solução de vendas.

Capsule Software - 1
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Capsule Software - 4

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Avaliações do Capsule

Pontuação média

Geral
4,5
Praticidade
4,6
Atendimento ao cliente
4,5
Recursos
4,3
Relação qualidade/preço
4,6

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Encontre avaliações segundo pontuações

5
62%
4
30%
3
7%
2
1%
1
1%
Rui
Rui
CFO, Portugal
Usuário do LinkedIn Verificado
Software, 11 - 50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Capsule valuation

4,0 ano passado

Vantagens:

gestão de leads e integração com Google email

Desvantagens:

integração com o cliente, bem como probabilidade média de fecho de leads

Resposta do Zestia

ano passado

Hi there, Chloe here from Capsule, Thanks for writing a review, we really appreciate that. It looks like you might want more help with getting started or diving deeper into Capsule's features, our support docs (https://capsulecrm.com/support/) and videos (https://capsulecrm.com/resources/) might be able to help you there. You also mentioned about the avg. probability of closing leads. Are you looking for lead scoring? If you could email our support team at [email protected] and explain a bit more about what you're looking for, we'll be able to help you out.

Peter
Peter
Director, GB
Usuário do LinkedIn Verificado
Aviação e aeroespacial, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas:

Best CRM I've ever used

5,0 há 3 anos

Comentários: Peace of mind for my business

Vantagens:

Visual presentation of the data, ease of access, monthly subscription, data capture, project tracking, email link capability, mobile access.

Desvantagens:

The CRM had no functions that I disliked

Resposta do Zestia

há 3 anos

Hi Peter, Chloe here from Capsule. Thanks for taking the time out to write a review about Capsule - we're really glad it's helping your business!

Robert
Robert
CEO, Austrália
Usuário do LinkedIn Verificado
Gestão da educação, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas:

A simple CRM that allowed us to hit the ground running

4,0 há 2 anos

Comentários: Overall I have been pleasantly surprised. I at first thought the system would be too underpowered for what we needed, but it has actually delivered on what we have needed and the simplicity of changing things has allowed us to easily experiment with our processes until we have things right. It has suited our small team very well - and I look forward to seeing how well it scales with us.

Vantagens:

I like the simplicity of the system. It was very quick and easy both to setup (and make changes to) and then to use the system. It has been very easy to train new employees on. The system has some good power around workflows - which have helped us lock down our processes and helped new staff to follow them. It has a good integration with Xero which has saved us a lot of time and has just released an integration into a mail campaign tool (Transpond) which looks to be a nice added bonus.

Desvantagens:

The system doesn't have a document generation tool (so you need to generate invoices and quotes in a separate system). It also is comparatively underpowered in the reports you can generate (even when you upgrade to the higher tiers that have additional reporting functionality). You can export full data sets to CSV - so we have built what we needed in Excel, but it would be nice to have it saved as reports and visualisations in the system. There also isn't the flexibility around notifications that I am previously used to (and so we have had to adjust the workflows a little).

Resposta do Zestia

há 2 anos

Hi Robert, Chloe from Capsule here. Thanks for taking the time to write a detailed review - it really helps our team when we receive first-hand feedback. We're so happy to hear that Capsule is helping your business and saving you time in a variety of ways. We've also taken onboard your feedback regarding document generation, reports and notifications. If anything should change on any of those fronts - you'll be the first to know. Regardless, we're very happy that you've been surprised by Capsule and look forward to helping your business scale in the future.

Caroline
Ops Director, GB
Software, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

We drive our business forward with Capsule

5,0 há 3 semanas Novo

Comentários: Capsule has become the key driver of business growth for us, and we track everything through it. No exceptions.

Vantagens:

Really simple and intuitive to use. Good organisation, we like it so much we hired someone to run Capsule full-time as the ROI was clear to see.

Desvantagens:

To be able to send emails from within capsule, but appearing to arrive from my own email address.

Avaliador Verificado
Usuário do LinkedIn Verificado
Software, 11 - 50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Features and Format Lacking, Good for the Basics

3,0 há 5 anos

Comentários: Overall, Capsule seems middle-of-the-road. It's been useful as a database to keep our pipeline and outreach organized at a base level but hasn't impressed beyond that.

Vantagens:

The ability to export to Mailchimp has been very useful, it allows us to immediately update lists without having to go through multiple extra steps.

Desvantagens:

Certain features I'm used to in a CRM are missing. The only way to correlate multiple organizations (as a subsidiary or similar case) is to make a note of it in the organization description and that doesn't link through. You're also unable to categorize a contact under multiple organizations, so you need to create a new person with the same name if you want to put them under more than one company. It would also be nice to have a better search and reporting function. The only things you can search for are the person, organization, case, and note content, so every other bit of information you'd like to search for and compile must be placed as a tag, which gets clunky and disorganized easily. There is some sales pipeline reporting, but the options are not as robust as other CRM systems I've used in the past.