iPresso

Comentários: Carefully thought out CRM/marketing automation system with a broad range of functionalities. Regularly developed further what makes it up to date (compared to other solutions on the market) all the time. Great customer support from the provider which assists during on the job activities but also in more complex cases (planned integrations with other systems, etc.).
Nevertheless, the not available service strategic support can be a disadvantage for all those with little database management experience in-house or not having external/outsourced professionals planning activities and therefore expecting also strategic support from the system provider (how to best manage, engage data base, what kind of scenarios build, etc.). However, taking into account the possibility of using services offered by external database management agencies this should not be a reason why not to choose iPresso.

Vantagens: Very intuitive software. Easy to learn. After a one day training session participants are able to use it and start creating funnels with different type of segment complexity.

Desvantagens: Like every non custom made system, which is made for a broad audience, often from different business sectors with different business attitudes and needs, iPresso doesn't allow to make adjustments to the system quickly and therefore agile react to new business opportunities. Changes to the system require usually some time to be introduced for all customers (users), or are individually planned but nevertheless need some time for preparation.

Comentários: We've decided to begin our cooperation with iPresso a year ago and undoubtedly will continue to support sales using their solution for a long time. As a B2B company (not engaged in retail or online shopping business), we are highly demanding business partner, who expects product suited to our needs . The intuitive software helps us to understand our online client needs, collects data and executes repetitive marketing tasks. Generating useful reports can be crucial to the success of any business and iPresso has been able to tackle this issue very well. The Automation Scenarios have tremendous potential, but they are not easy to set up for rookies. The iPresso's tech support steps up to the plate and work with you explaining everything and even running a sample scenario without extra costs. Besides that, they were able to customize their software to work with our complicated website structure, so big thanks for that. The iPresso frequently releases new features and improves existing ones, so you get a better product dedicated to your online marketing. Overall recommended a must have tool for any online business or marketer.

Vantagens: - B2B software solution
- suited to our needs
- intuitive software
- useful reports
- wide variety of automation scenarios
- tech support

Desvantagens: You need to spend some time to learn how to use advanced options/features

Comentários: Useful and powerful system allowing to automate many marketing processes in an e-commerce store.

Vantagens: We really appreciate very helpful and devoted support team as well as the fact the tool is constantly developed following suggestions from the customers. So even if at the beginning we felt that there are some functionalities which are missing, soon they were developed following our needs. Furthermore, comparing to some other marketing automation systems, we feel that iPresso works faster and more failure-free. For more than 1/2 year of using I can't remember any major crash of the system or any other serious trouble which is quite impressive.

Desvantagens: There are some things in the interface which can be improved - basically some functionalities are a little bit difficult to find or sometimes they have to be operated by iPresso staff, not by ourselves. Maybe it's because I am accustomed to some other marketing automation system which I found easier and more user-friendly (although on other fields iPresso beats the other system). However generally speaking, it's not a major flaw.

Comentários: Overall, the tool is dependable and comes with great support which is kind of a meta solution to any other minor problem you may have with the solution.

Vantagens: - Technical and related support was dependable - Nuanced and useful reports on the performance of campaigns and broadcasts according to relevant segmentations - Product team takes feedback very well and responds swiftly to error and bug complaints

Desvantagens: - Some features and configuration settings seem to be too hidden or embedded in the application - I've had this tool implemented in two organisations that I have worked with, and in both companies, a day-long training session was needed for onboarding staff onto the tool, this was a bit of an inconvenience, twice for me now! But after that, it's pretty intuitive to pick up.

Comentários: Helped us generating, nurturing and passing over to CRM a lot of leads. Support helped us in setting up a few of interesting solutions.

Vantagens: Support, out of the box attitude. Different, usable modules, openness for external integrations.

Desvantagens: Minor details.
Need to have a small training before usage, but initial workshop is anyway included in the enterprise package.