--- description: Tudo sobre Jitbit Helpdesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Jitbit Helpdesk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Jitbit Helpdesk](/software/117628/jitbit-helpdesk) # Jitbit Helpdesk Canonical: https://www.capterra.pt/software/117628/jitbit-helpdesk Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/117628/jitbit-helpdesk?page=2) > Software de central de ajuda disponível nas versões "software como serviço (SaaS)" e "no local". Monitore problemas de clientes, com integração total com provedores de e-mail. > > Verdict: Rated **4.5/5** by 33 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Jitbit Helpdesk? O Jitbit é voltado para startups, pequenas empresas com capital próprio e grandes empresas com mais de 50 atendentes de suporte. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 33 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Jitbit - **Founded**: 2005 ## Commercial Context - **Preço inicial**: 29,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Alemanha, Argentina, Argélia, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, Catar, Chile, Chipre, Chéquia, Cidade do Vaticano, Colômbia, Coreia do Sul, Costa Rica, Croácia, Curaçau, Dinamarca, Egito and 54 more ## Recursos - Alerts/Escalation - Banco de dados do cliente - Comunicação multicanal - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Macros e modelos de respostas - Portal de autoatendimento - Relatórios e análise de dados - Roteamento automático ## Integrations (12 total) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Alternativas 1. [Zoho Assist](https://www.capterra.pt/software/181775/zoho-assist) — 4.7/5 (1406 reviews) 2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (714 reviews) 3. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [Spiceworks Cloud Help Desk](https://www.capterra.pt/software/102709/spiceworks-it-help-desk) — 4.4/5 (584 reviews) 5. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Avaliações ### "Fantastic Self Host Helpdesk" — 5.0/5 > **Matt** | *4 de novembro de 2018* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available. > > **Desvantagens**: The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation. ----- ### "Jitbit - The best Bang for the Buck\!" — 5.0/5 > **Michael** | *19 de julho de 2019* | Automação industrial | Recommendation rating: 9.0/10 > > **Vantagens**: Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user. > > **Desvantagens**: There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it. > > Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations. ----- ### "Jitbit Review" — 1.0/5 > **Susan** | *6 de agosto de 2024* | Gestão da educação | Recommendation rating: 0.0/10 > > **Vantagens**: Unfortunately, I can not think of anything. > > **Desvantagens**: Biggest complaint was lack of support and almost impossible to reach someone directly when needed > > Not good overall, actually pretty terrible. ----- ### "JitBit is both simple to use with many powerful and useful features" — 5.0/5 > **JOHN** | *27 de fevereiro de 2025* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: I find it very easy to use with a simple but powerful user interface. > > **Desvantagens**: I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system. > > As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface. ----- ### "Makes managing customer support easy" — 5.0/5 > **Aimee** | *11 de julho de 2017* > > **Vantagens**: My software company uses Jitbit to manage our incoming customer support e-mail. You are able to customize the settings to set up groups of users, ie. IT support, Development support, etc, and the users assigned to those groups will receive e-mail notifications. You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Reporting features are also helpful for tracking technician productivity. > > **Desvantagens**: Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category. ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/117628/jitbit-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/117628/jitbit-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data