--- description: Tudo sobre Avaya UCaaS: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Avaya UCaaS - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Avaya UCaaS](/software/1174/crm-central) # Avaya UCaaS Canonical: https://www.capterra.pt/software/1174/crm-central Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/1174/crm-central?page=2) > O Avaya IX Contact Center ajuda a criar conexões naturais, humanas ou digitais, em todos os canais de comunicação. > > Verdict: Rated **4.4/5** by 91 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Avaya UCaaS? Criada para otimizar a interação com o cliente, a plataforma Avaya Aura é uma suíte de produtos que trabalham em conjunto para facilitar o suporte ao cliente e relatar dados relevantes para aprimorar o atendimento ao cliente. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 91 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Avaya ## Commercial Context - **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local) - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - Compartilhamento de arquivos - Comunicação multicanal - Ferramentas de colaboração - Gerenciamento de contatos - Gerenciamento de e-mails - Gestão de pessoal - Gravação de chamadas - IVR - Interface do agente - Relatórios e análise de dados - Roteamento automático - Roteamento de chamadas ## Category - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Software de Comunicações Unificadas](https://www.capterra.pt/directory/31035/unified-communications/software) - [Software de Chamadas Automáticas](https://www.capterra.pt/directory/30999/auto-dialer/software) - [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software) ## Alternativas 1. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 2. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (321 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1780 reviews) 4. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (916 reviews) 5. [CallHippo](https://www.capterra.pt/software/159578/callhippo) — 4.4/5 (679 reviews) ## Avaliações ### "All-In-One Com Hub for Any Business Size" — 4.0/5 > **Matthew** | *28 de abril de 2023* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: The Avaya system is really two parts for us: a fully customizable phone and the content hub. The phone is decked out with a long caller ID list and includes options to change out ring back tones, caller tones, and voice mail recordings. The hub is packed with amazing options such as faxing from the computer, internal instant messaging, screen share, and web meeting access. With Avaya my company has been able to save costs by reducing third-party services for web meetings and screen sharing. > > **Desvantagens**: Call quality can really be hit or miss, which might be the program or it might be our internet connections. Poor quality comes in the form of audible clicks, pops, voice distortion, or ultimately dropped calls. > > Beyond the occasional frustrating poor audio quality on phone calls, the overall system has been fantastic for company communications. Employees can forward calls to their cells if they work from home, meaning a call is never missed. The web meeting option helped us consolidate other services into Avaya and the instant messaging is a great time-saver between departments. ----- ### "Avaya Phone System" — 4.0/5 > **Laura** | *29 de dezembro de 2025* | Seguros | Recommendation rating: 7.0/10 > > **Vantagens**: Call history, setting up queues, and ease of use. The call quality is good, and the transcription of voicemails is generally pretty accurate > > **Desvantagens**: Updates are required and it's not seem less. Wish there was an easier way to import client names and number. Text features would like to be able to save/see both sides of the conversations when loading into broker management system. ----- ### "Innovate Avaya" — 3.0/5 > **Gopa** | *2 de setembro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 3.0/10 > > **Vantagens**: Avaya is a legacy product, it is easy to use and has been in Business processes for a really long time. It has been a stable, cheaper than other same kind of products and a go to product for a lot of companies. > > **Desvantagens**: Avaya needs to be upgraded. It has to incorporate the cloud and other innovative techs. The lack of innovation is actually creating a gap and bringing in other products. > > As said it is a legacy and very easy to use product. Easy to train and learn. Avaya's this feature is also its con. I have trained people on Avaya for more than 15 years. ----- ### "Reliable UCaaS with Room for Modernization" — 5.0/5 > **Prince** | *18 de setembro de 2025* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: I like its reliable call quality and how smoothly it integrates voice, video, and messaging into one platform. > > **Desvantagens**: Some of the features feel a bit outdated and slow, and the interface could be more modern and user-friendly. > > Overall, my experience with Avaya UCaaS has been good, it delivers dependable communication and collaboration, though the interface and features could use some modernization. ----- ### "Let’s talk about Avaya" — 4.0/5 > **Crystal** | *26 de setembro de 2024* | Seguros | Recommendation rating: 9.0/10 > > **Vantagens**: The multiple line feature makes transferring our conferencing calls seamless. I also love the ability for shortcuts such as speed dials, contacts, and quick access to all calls for the day. > > **Desvantagens**: The dropped connection at night time gets a little irky. Sometimes the calls drop completely or won’t transfer/conference over. > > Avaya is like the little sister you never knew you needed. She’s a little annoying sometimes, but dependable when you need her most. Avaya is my go to for call connections. ----- Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/1174/crm-central?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/1174/crm-central) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data