Conheça o OneDesk
O software do OneDesk combina suporte técnico e gestão de projetos em um único aplicativo. Não há necessidade de comprar, integrar e alternar entre aplicativos. A equipe pode dar suporte aos clientes e trabalhar em projetos em um só lugar.
Destinado a PMEs e a departamentos de grandes empresas, o OneDesk é frequentemente usado por gerentes de projetos, atendimento ao cliente, TI e serviços profissionais, entre outros. Este software fácil de usar, rico em recursos e altamente configurável pode gerenciar fluxos de trabalho de tarefas e de tíquetes.
Quem usa o OneDesk?
Pequenas e médias empresas e departamentos em grandes empresas usam o OneDesk. O OneDesk é frequentemente usado por gerentes de projetos, gerentes de atendimento ao cliente, TI e suporte técnico.
Onde o OneDesk pode ser implantado?
Sobre o fornecedor
- OneDesk
- Localizado em Montreal, Canadá
- Fundado em 2008
Suporte do OneDesk
- Bate-papo
Idiomas
inglês
Preço do OneDesk
Preço inicial:
- Sim, oferece teste gratuito
- Sem versão grátis
O OneDesk não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do OneDesk a partir de 9,00 US$/mês.
Planos de preços consiga uma avaliação gratuitaSobre o fornecedor
- OneDesk
- Localizado em Montreal, Canadá
- Fundado em 2008
Suporte do OneDesk
- Bate-papo
Idiomas
inglês
Vídeos e imagens do OneDesk
Recursos do OneDesk
Alternativas ao OneDesk
Avaliações do OneDesk
Avaliador Verificado
A complete project management software
Vantagens:
Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.
Desvantagens:
The interface is a little complex to navigate.
Alexandros
Simplify Your Work with OneDesk's All-in-One Platform
Vantagens:
1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.
Desvantagens:
Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.
Avaliador Verificado
Using as a service desk but unfortunately not the most ideal
Vantagens:
There is automated timesheet tracking for each tickets.
Desvantagens:
Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
Alternativas consideradas: Jira
Rakesh
Good solution to combine voice of the customer with product management
Comentários: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
Vantagens:
For a first-time user of the product, I thought support was excellent
