---
description: Tudo sobre OneDesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: OneDesk - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [OneDesk](/software/115614/onedesk)

# OneDesk

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> O software do OneDesk combina suporte técnico e gestão de projetos em um único aplicativo. Gerencie clientes, tíquetes e projetos em um único aplicativo.
> 
> Verdict: Rated **4.3/5** by 11 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa OneDesk?

Pequenas e médias empresas e departamentos em grandes empresas usam o OneDesk. O OneDesk é frequentemente usado por gerentes de projetos, gerentes de atendimento ao cliente, TI e suporte técnico.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.3/5** | 11 Avaliações |
| Praticidade | 4.0/5 | Based on overall reviews |
| Suporte ao cliente | 4.1/5 | Based on overall reviews |
| Relação qualidade/preço | 4.1/5 | Based on overall reviews |
| Recursos | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: OneDesk
- **Location**: Montreal, Canadá
- **Founded**: 2008

## Commercial Context

- **Preço inicial**: 11,99 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: chinês, dinamarquês, espanhol, francês, grego, inglês, italiano, neerlandês, norueguês, português, português do Brasil, português europeu, russo, sueco
- **Available Countries**: Alemanha, Argentina, Austrália, Brasil, Bulgária, Bélgica, Canadá, Chile, Chéquia, Colômbia, Coreia do Sul, Croácia, Curaçau, Dinamarca, Emirados Árabes Unidos, Eslováquia, Eslovénia, Espanha, Estados Unidos, Estónia and 36 more

## Recursos

- Alerts/Escalation
- Banco de dados do cliente
- CRM
- Cobrança e faturamento
- Compartilhamento de arquivos
- Comunicação multicanal
- Controle de horas e despesas
- Controle de marcos
- Ferramentas de colaboração
- Gerenciamento de comentários
- Gestão de carteira
- Gestão de edição
- Gestão de ideias
- Gestão de mudanças
- Gestão de orçamento
- Gestão de projetos
- Gestão de recursos
- Gestão de tarefas
- Gestão do SLA (acordo do nível de serviço)
- Gestão do fluxo de trabalho
- Macros e modelos de respostas
- Monitoramento do progresso
- Múltiplos projetos
- Orçamentos/Previsões
- Painel
- Painel de atividades
- Planejamento de projetos
- Planificação/Programação de projetos
- Portal de autoatendimento
- Priorização
- Relatórios e análise de dados
- Relatórios e estatística
- Roteamento automático
- Seguimento de relatórios/projetos
- Third-Party Integrations
- Visualização de Gantt/linha do tempo

## Integrations (16 total)

- Box
- Dropbox Business
- FreshBooks
- Gmail
- Joomla
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft Teams
- QuickBooks Online
- Salesforce Sales Cloud
- SharePoint Azure AD Connect
- Slack
- WordPress

... and 1 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Bate-papo

## Category

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)

## Categorias relacionadas

- [Ferramentas de Gestão de Projetos](https://www.capterra.pt/directory/30002/project-management/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Software de Gestão de Portfólios de Projeto](https://www.capterra.pt/directory/30862/project-portfolio-management/software)
- [Software de Roadmap de Produtos](https://www.capterra.pt/directory/30864/product-roadmap/software)
- [Software de Automatização de Serviços Profissionais](https://www.capterra.pt/directory/16/professional-services-automation/software)

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3. [Asana](https://www.capterra.pt/software/120550/asana-pm) — 4.5/5 (13547 reviews)
4. [ClickUp](https://www.capterra.pt/software/158833/clickup) — 4.6/5 (4561 reviews)
5. [ProWorkflow](https://www.capterra.pt/software/77208/proworkflow) — 4.5/5 (249 reviews)

## Avaliações

### "A project management solution" — 4.0/5

> **Flor** | *10 de abril de 2023* | Software | Recommendation rating: 10.0/10
> 
> **Vantagens**: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.
> 
> **Desvantagens**: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.
> 
> From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

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### "Flexible Application with a Strong Feature Set" — 5.0/5

> **Christine** | *8 de novembro de 2023* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10
> 
> **Vantagens**: We are a small but complex organization.  OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.
> 
> **Desvantagens**: We allow our users a lot of autonomy.  We are looking forward to some more granular security for more variation between a "regular user" and an admin.  We have seen positive updates on this already.
> 
> We were very pleasantly surprised.  I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own.  The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.

-----

### "A complete project management application" — 4.0/5

> **Avaliador Verificado** | *21 de outubro de 2023* | Serviços financeiros | Recommendation rating: 7.0/10
> 
> **Vantagens**: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order.
> 
> **Desvantagens**: The cost is high if you pay on a monthly basis. It is also difficult to communicate with

-----

### "User review with one year of use" — 5.0/5

> **Magaly** | *12 de agosto de 2023* | Indústria têxtil | Recommendation rating: 9.0/10
> 
> **Vantagens**: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.
> 
> **Desvantagens**: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.
> 
> In general terms, it saves work by having two important functionalities in the same software.

-----

### "Review of about a leading management software" — 4.0/5

> **Gabriela** | *11 de julho de 2023* | Software | Recommendation rating: 9.0/10
> 
> **Vantagens**: Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.
> 
> **Desvantagens**: It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.
> 
> In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.

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## Links

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