MyCase

Comentários: I began using MyCase when it was relatively young. As a result it has been easy to master each new feature as it has been introduced. Tech support is responsive and helpful when needed. MyCase continues to add features based on input and suggestions from users and there seems to be a focus on staying current and relevant to demands of law office management.

Vantagens: From the beginning, it was easy to use, and as it has evolved, it remains user friendly. It eliminates the need for a paper file. One of the best features is that clients have access to their case, documents, calendar, billing and to their attorney. The messaging function eliminates voice messages and most phone calls. Clients can leave questions at any time of day or night and will have a documented answer without telephone tag. Overall case management is significantly more efficient than paper files.

Desvantagens: The creation of Automated documents has been disappointing. The feature exists but is not as user friendly as the rest of the software. The recent integration with Dropbox is confusing as well but I suppose that may be my lack of familiarity with how it functions.

Comentários: It very nearly has everything needed to run a law firm efficiently, and alleviate stress, eliminate missed deadlines/appointments, maintain communication with clients, and get paid for work quickly. We've used it since 2012 when it was in its early stages, and there have been regular updates and new features added to make it a strong robust system for client and case management as well as trust accounting. I highly recommended.

Vantagens: Very useful client portal. Clients can login, keep track of their case, upload documents, view documents uploaded by firm, calendar with reminders, make payments, and securely message the firm. Ease of use, very modern simple interface. Flat fees per user. Management of cases, custom fields, reports, and case status information easily updated and available. Free e-check payments from clients. Calendar function for firm to manage cases, and deadlines. Tasks to keep track of

Desvantagens: Reporting on all cases is not quite there yet, but it has been recently updated. Needs to allow firm to save different reports based on specified data. At the moment specific reports based on specific data cannot be saved, must be input each time you run a case report.

Vantagens: It has streamlined communication between the office and clients. Our clients love the ease of accessing messaging, documents and calendaring. It has made practice and managing our clients and information so much easier. The customer service is exceptional. We do not hesitate to point out changes that we would like to see (either something that does not work or a feature that we would like to see added). It is clear that they are listening because it is not uncommon for us to see some of our feedback result in some change down the line. I cannot say enough positive things about the program.

Desvantagens: I really have nothing to add here. Any time we have an issue with the program or there is something that does not function appropriately, we reach out to customer service and they are quick to help walk us through a solution or we see the solution come in an update at some point down the road.

Comentários: Before MyCase, my solo practitioner law practice was trying to keep organized with paper files and a stand alone billing module.

Vantagens: Very easy to add clients and cases. Basically, all information regarding a client is housed in one place. We have never had the software be non-accessible and I have pretty good feedback from my clients.
Also, the trial for this software was no stings attached - they didn't even take my credit card information. After using this for a weekend I decided that I couldn't practice without it.

Desvantagens: I think the "reporting" could be a little bit stronger.

Comentários: There have been a couple of instances where I asked for a feature, and someone from MyCase contacted me to show me a prototype of the feature I was requesting. It's great to be involved in making the service better for me and for other lawyers.

Vantagens: MyCase is competitive in pricing. More importantly, they continue to listen to their customers and provide new features. It's like a little gift at least once a month, sometimes more often, when I see the "what's new" notification. They've even added features that I've specifically requested!

Desvantagens: Overall I have no real complaints. It would be nice if the contacts sync to Outlook didn't frequently overwrite the file in order to update. I have to go in and add the new files to my address book each time that happens.