--- description: Tudo sobre Comm100: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Comm100 - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [Comm100](/software/108889/comm100-live-chat) # Comm100 Canonical: https://www.capterra.pt/software/108889/comm100-live-chat Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/108889/comm100-live-chat?page=2) > O Comm100 oferece soluções de experiência do cliente omnicanal para ajudar as empresas a responder a perguntas, resolver problemas e manter os clientes satisfeitos. > > Verdict: Rated **4.7/5** by 108 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Comm100? O Comm100 pode ajudar qualquer central de contato, equipe de suporte ou equipe de vendas e marketing que queira oferecer melhor suporte e atendimento ao cliente. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 108 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Comm100 Network Corporation - **Location**: Vancouver, Canadá - **Founded**: 2009 ## Commercial Context - **Preço inicial**: 31,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, chinês, espanhol, francês, grego, inglês, italiano, japonês, neerlandês, português, russo, turco - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - AI Copilot - Acesso para Celular - Alerts/Escalation - Analítica aumentada - Aplicativo móvel - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Chat com vídeo - Chatbot - Comunicação multicanal - Controles/permissões de acesso - Conversação inteligente - Desenvolvimento sem códigos - Detecção de idioma - Ferramentas de colaboração - Formulário offline - Gerenciamento de e-mails - Gerenciamento de reuniões - Gestão da base de conhecimento - Gestão da comunicação - Gestão de caixa de entrada - Gestão de filas - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Histórico de transcrições/chat - Imagem de marca personalizável - Inteligência artificial e aprendizado de máquina - Processamento de linguagem natural - Qualificação de leads - Questionários e feedback - Relatórios e análise de dados - Relatórios e estatística - Respostas automáticas - Roteamento automático - Segmentação geográfica - Segurança de dados - Sugestões de consultas - Suporte do cliente - Suporte remoto - Task Automation - Third-Party Integrations - Transferências/encaminhamento - Videoconferência - Vários idiomas ## Integrations (33 total) - Adobe Commerce - CANVAS - Calendly - Cisco Unified Contact Center Express - Confluence - Drupal - Drupal Commerce - Dynamics 365 - Ellucian - Ellucian Student - Facebook Business Suite - GoTo Meeting - Google Drive - HubSpot CRM - Instagram ... and 18 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) ## Categorias relacionadas - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Software para Trabalho Remoto](https://www.capterra.pt/directory/31855/remote-work/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Software para Chatbots](https://www.capterra.pt/directory/32448/chatbot/software) - [Plataforma de IA Conversacional](https://www.capterra.pt/directory/31596/conversational-ai-platform/software) ## Alternativas 1. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24061 reviews) 2. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1716 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1755 reviews) 4. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Avaliações ### "This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now" — 5.0/5 > **Drew** | *19 de dezembro de 2017* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session. > > **Desvantagens**: When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app. > > Easy interaction with customers. ----- ### "Everything you could want from a live chat system and more..." — 5.0/5 > **Chris** | *7 de setembro de 2020* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API. > > **Desvantagens**: In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform. > > The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future. ----- ### "Expensive for something so basic." — 2.0/5 > **Avaliador Verificado** | *24 de setembro de 2021* | Varejistas | Recommendation rating: 0.0/10 > > **Vantagens**: There is nothing I like about this solution, if I did not inherit Comm100, I would not be using this. Lacking many features that are basic to almost all customer service tools. Reporting is basic, no way to slice and dice your own data. > > **Desvantagens**: Reporting is very weak, it is very limited. The dashboard does is not customizable, it's a take what you can get information. > > It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic. ----- ### "Better way to communicate" — 4.0/5 > **Amit** | *14 de junho de 2019* | Hospitais e Saúde | Recommendation rating: 9.0/10 > > **Vantagens**: Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes. Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report. Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators. Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product. > > **Desvantagens**: Slightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful. ----- ### "Comm100 has good pricing and functionality" — 5.0/5 > **Rob** | *28 de julho de 2020* | Varejistas | Recommendation rating: 8.0/10 > > **Vantagens**: The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer > > **Desvantagens**: The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though > > Good customer service, good team, excellent follow through and easy to launch ----- Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/108889/comm100-live-chat?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/108889/comm100-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data