--- description: Tudo sobre ConnectWise PSA: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Automatização de Serviços Profissionais](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.pt/software/107931/connectwise-manage Page: 1 / 12\ Seguinte: [Next page](https://www.capterra.pt/software/107931/connectwise-manage?page=2) > Suporte técnico do ConnectWise Manage: sistema de tíquete com comunicação centralizada e integração com as ferramentas que o cliente usa atualmente. > > Verdict: Rated **4.1/5** by 273 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa ConnectWise PSA? Feito para empresas que vendem, prestam serviços e dão suporte de tecnologia, desde fornecedores de serviços gerenciados e provedores de serviços na nuvem até serviços de impressão gerenciados, VOIP e VARs. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.1/5** | 273 Avaliações | | Praticidade | 3.7/5 | Based on overall reviews | | Suporte ao cliente | 3.7/5 | Based on overall reviews | | Relação qualidade/preço | 3.8/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ConnectWise - **Location**: Tampa, EUA - **Founded**: 1982 ## Commercial Context - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Alemanha, Austrália, Bélgica, Canadá, Estados Unidos, Irlanda, Luxemburgo, Nova Zelândia, Países Baixos, Reino Unido ## Recursos - Agendamento - Agendamento de manutenção - Alertas/notificações - Alerts/Escalation - Auditoria de problemas - Backup e recuperação - Banco de dados do cliente - CRM - Catálogo de serviço - Cobrança e faturamento - Contabilidade - Controle de horas e despesas - Controle e acesso remoto - Controles/permissões de acesso - Ferramentas de colaboração - Gerenciamento de configuração - Gerenciamento de correções - Gerenciamento de documentos - Gerenciamento de tickets de suporte - Gestão de capacidades - Gestão de contratos e licenças - Gestão de edição - Gestão de estoques - Gestão de mudanças - Gestão de problemas - Gestão de projetos - Gestão de recursos - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do fluxo de trabalho - Indicadores de desempenho - Monitoramento remoto e gestão - Painel - Painel de atividades - Portal de autoatendimento - Priorização - Rastreamento de ativos de TI - Rastreamento de recursos - Real-Time Notifications - Relatórios de TI - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Third-Party Integrations ## Integrations (64 total) - Acronis Cyber Backup - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management ... and 49 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Automatização de Serviços Profissionais](https://www.capterra.pt/directory/16/professional-services-automation/software) ## Categorias relacionadas - [Software de Automatização de Serviços Profissionais](https://www.capterra.pt/directory/16/professional-services-automation/software) - [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software) - [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software) ## Alternativas 1. [Zoho Assist](https://www.capterra.pt/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [N-central](https://www.capterra.pt/software/13803/n-central) — 4.1/5 (195 reviews) 3. [N-sight RMM](https://www.capterra.pt/software/163344/n-sight) — 4.3/5 (194 reviews) 4. [IT Glue](https://www.capterra.pt/software/170401/itglue) — 4.6/5 (331 reviews) 5. [Atera](https://www.capterra.pt/software/144309/atera) — 4.5/5 (446 reviews) ## Avaliações ### "Connectwise Manage" — 4.0/5 > **Daren** | *11 de dezembro de 2019* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: We like Connectwise Manage because it is very detailed and allows us to keep notes on all of our customers - what we have done for them in the past and service tickets for everyone. > > **Desvantagens**: The Connectwise platform is very detailed so the learning curve can be very high when you are first starting out. Instead of importing our information, we just input everything. > > We are using this product to keep track of all our customers, their systems, software and the tickets assigned to those systems ----- ### "Complete solution but slow as molasses" — 4.0/5 > **Yeprem** | *12 de fevereiro de 2020* | Serviços e tecnologia da informação | Recommendation rating: 0.0/10 > > **Vantagens**: Almost every base is covered in the desktop version of Connectwise Manage. The web version is quite complete as well. The mobile app is horrendous. > > **Desvantagens**: Slooooooowwwww. I can't stress enough how slow it is. Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using. It is slow. Gigabit internet connection at home and at the office, slow. Brand new 8th gen CPU desktop with SSD. Slow. Laptop. Slow. It is painful. Loggin tickets just gets us the same replies. Try clearing the cache. Try restarting. Report slowness next time it happens so we can check. ----- ### "Not convenient for simple tasks" — 1.0/5 > **Kayli** | *28 de abril de 2025* | Segurança e investigações | Recommendation rating: 1.0/10 > > **Vantagens**: There is a large number of things you can do in and use for in PSA. > > **Desvantagens**: Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly. > > I find that ConnectWise PSA makes more problems than helps with the companies finances. We end up having to spend more time on fixing errors. ----- ### "Excellent cloud ticketing system" — 5.0/5 > **Tina** | *13 de dezembro de 2025* | Segurança pública | Recommendation rating: 10.0/10 > > **Vantagens**: ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools. The ticketing system is very collaborative, and supportive of remote workers. Overall awesome for a collaborative ticketing system for the mainstream end user, and beyond. > > **Desvantagens**: Not anything specific. It works flawlessly. There are so many customizable options. YA DIBYA, awwww yosssssss. :3 > > I love working with, and absolutely recommend ConnectWise. It has been one of the easiest in-office norms to acclimate to. The interface of ConnectWise is easy to figure out\! ----- ### "Great Ticket Management" — 4.0/5 > **Mitch** | *22 de setembro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: It is Very Secure and has good Customer support when we need help with managing our tickets. We are able to make boards and have workflow rules to help take care of clients. > > **Desvantagens**: Sometimes its slow and it requires a lot of training to get good at working the workflows and setting them up. > > Overall its been great, We are able to manage our tickets and manage our clients and their needs. It is also secure. ----- Page: 1 / 12\ Seguinte: [Next page](https://www.capterra.pt/software/107931/connectwise-manage?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/107931/connectwise-manage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data