--- description: Tudo sobre ConnectWise PSA: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Automatização de Serviços Profissionais](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.pt/software/107931/connectwise-manage Page: 1 / 13\ Seguinte: [Next page](https://www.capterra.pt/software/107931/connectwise-manage?page=2) > Suporte técnico do ConnectWise Manage: sistema de tíquete com comunicação centralizada e integração com as ferramentas que o cliente usa atualmente. > > Verdict: Rated **4.1/5** by 283 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa ConnectWise PSA? Feito para empresas que vendem, prestam serviços e dão suporte de tecnologia, desde fornecedores de serviços gerenciados e provedores de serviços na nuvem até serviços de impressão gerenciados, VOIP e VARs. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.1/5** | 283 Avaliações | | Praticidade | 3.7/5 | Based on overall reviews | | Suporte ao cliente | 3.7/5 | Based on overall reviews | | Relação qualidade/preço | 3.7/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ConnectWise - **Location**: Tampa, EUA - **Founded**: 1982 ## Commercial Context - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Alemanha, Austrália, Bélgica, Canadá, Estados Unidos, Irlanda, Luxemburgo, Nova Zelândia, Países Baixos, Reino Unido ## Recursos - API - Agendamento de manutenção - Alertas/notificações - Alerts/Escalation - Arrastar e soltar - Auditoria de problemas - Backup e recuperação - Banco de dados do cliente - CRM - Cobrança e faturamento - Contabilidade - Controle de horas e despesas - Controle e acesso remoto - Controles/permissões de acesso - Criação de painel - Ferramentas de colaboração - Gerenciamento de configuração - Gerenciamento de correções - Gerenciamento de documentos - Gerenciamento de tickets de suporte - Gestão de ativos de TI - Gestão de capacidades - Gestão de contratos e licenças - Gestão de edição - Gestão de incidentes - Gestão de mudanças - Gestão de problemas - Gestão de projetos - Gestão de recursos - Gestão de tarefas - Gestão do conhecimento - Gestão do fluxo de trabalho - Importação/exportação de dados - Indicadores de desempenho - Monitoramento remoto e gestão - Painel - Painel de atividades - Portal de autoatendimento - Rastreamento de ativos de TI - Rastreamento de recursos - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Relatórios de TI - Relatórios e análise de dados - Relatórios e estatística - Relatórios personalizáveis - Roteamento automático - Third-Party Integrations - Visualização de dados ... and 6 more features ## Integrations (62 total) - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - ConnectWise RMM ... and 47 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Automatização de Serviços Profissionais](https://www.capterra.pt/directory/16/professional-services-automation/software) ## Categorias relacionadas - [Software de Automatização de Serviços Profissionais](https://www.capterra.pt/directory/16/professional-services-automation/software) - [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software) - [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software) ## Alternativas 1. [NinjaOne](https://www.capterra.pt/software/165889/ninjaone) — 4.7/5 (298 reviews) 2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.6/5 (803 reviews) 3. [N-central](https://www.capterra.pt/software/13803/n-central) — 4.2/5 (253 reviews) 4. [N-sight RMM](https://www.capterra.pt/software/163344/n-sight) — 4.3/5 (203 reviews) 5. [IT Glue](https://www.capterra.pt/software/170401/itglue) — 4.6/5 (342 reviews) ## Avaliações ### "ConnectWise PSA "Quite the Tool"" — 4.0/5 > **Walt** | *5 de agosto de 2025* | Serviços e tecnologia da informação | Recommendation rating: 7.0/10 > > **Vantagens**: Range of Coverage. It supports the ability to manage a number of categories to create a thorough baseline as a CRM tool. > > **Desvantagens**: Redundant submission of same data. It seemed as though it was necessary to submit the same inforamtion a number of times. > > Relatively easy to navigate and submit information. Some questions were not self explanatory and the content requested was not always intuitive. ----- ### "ConnectWise PSA Review" — 4.0/5 > **Danny** | *14 de dezembro de 2025* | Segurança de rede e informática | Recommendation rating: 7.0/10 > > **Vantagens**: ConnectWise PSA is feature rich. Lots of flexibility with ticket workflow. Asio integration is getting better with new workflows as well. > > **Desvantagens**: Too many lurched products that were bolted on and not natively integrated. NOC team doesn’t use the same ticketing system but it is integrated. SOC team doesn’t use the PSA ticketing system at all. > > ConnectWise PSA allows the service department to work seamlessly with each other. Allows for lots of automation through workflows as well. ----- ### "Outdated and complicated configuration but reliable" — 3.0/5 > **Andrew** | *7 de maio de 2025* | Serviços e tecnologia da informação | Recommendation rating: 6.0/10 > > **Vantagens**: It is extremely powerful and can do just about anything you need out of a PSA. It does just work once it is setup and everything integrates with it. > > **Desvantagens**: complicated and outdated. It does not feel like a modern platform. there are aspects like pods that you can't control granularly on tickets. > > overall it just works and has what we need. we can rely on it to function day in and day out. It may be a bit complicated and clunky to configure but reliability of it functioning is there. ----- ### "A comprehensive system that requires a major upfront time investment" — 4.0/5 > **Daniel** | *28 de julho de 2026* | Serviços e tecnologia da informação | Recommendation rating: 5.0/10 > > **Vantagens**: The ability to create templates and flows are very helpful for repeated tasks. There are more features than you can be reasonably expected to maintain awareness of. The Ticket management features let you find ticket history grouped by company, customer, and even endpoint. If you have a large team, you can delegate different permissions to them > > **Desvantagens**: There are more features than you can be reasonably expected to maintain awareness of. If you have a small team and you are the sole administrator, be prepared to do a lot of work, as there are permissions that must be granted granularly that aren't the easiest to understand. > > I have learned a lot of what this system can do over the years, I know that there is a lot more that it promises that I haven't been granted access to because the owner can't figure out how to grant those permissions. Utilize the support staff early and often in your onboarding to make sure you get plain words to describe how to do what you want. ----- ### "Hate to admit but its actually pretty good" — 5.0/5 > **Avaliador Verificado** | *20 de maio de 2025* | Segurança de rede e informática | Recommendation rating: 7.0/10 > > **Vantagens**: Very feature rich and highly customizable, you can use this tool to manage a ton of workflows across the company. There is better stuff out there for CMDB, Sales, etc but for service tickets and project management it is solid. > > **Desvantagens**: The UI was pretty awful, and it was not the most intuitive for new staff to pick up. Some of the integrations were not very meaningful. ----- Page: 1 / 13\ Seguinte: [Next page](https://www.capterra.pt/software/107931/connectwise-manage?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/107931/connectwise-manage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data