--- description: Tudo sobre ConnectWise PSA: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Automatização de Serviços Profissionais](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.pt/software/107931/connectwise-manage Page: 1 / 12\ Seguinte: [Next page](https://www.capterra.pt/software/107931/connectwise-manage?page=2) > Suporte técnico do ConnectWise Manage: sistema de tíquete com comunicação centralizada e integração com as ferramentas que o cliente usa atualmente. > > Verdict: Rated **4.1/5** by 280 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa ConnectWise PSA? Feito para empresas que vendem, prestam serviços e dão suporte de tecnologia, desde fornecedores de serviços gerenciados e provedores de serviços na nuvem até serviços de impressão gerenciados, VOIP e VARs. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.1/5** | 280 Avaliações | | Praticidade | 3.7/5 | Based on overall reviews | | Suporte ao cliente | 3.7/5 | Based on overall reviews | | Relação qualidade/preço | 3.7/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ConnectWise - **Location**: Tampa, EUA - **Founded**: 1982 ## Commercial Context - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Alemanha, Austrália, Bélgica, Canadá, Estados Unidos, Irlanda, Luxemburgo, Nova Zelândia, Países Baixos, Reino Unido ## Recursos - Agendamento - Agendamento de manutenção - Alertas/notificações - Alerts/Escalation - Auditoria de problemas - Backup e recuperação - Banco de dados do cliente - CRM - Catálogo de serviço - Cobrança e faturamento - Contabilidade - Controle de horas e despesas - Controle e acesso remoto - Controles/permissões de acesso - Ferramentas de colaboração - Gerenciamento de configuração - Gerenciamento de correções - Gerenciamento de documentos - Gerenciamento de tickets de suporte - Gestão de capacidades - Gestão de contratos e licenças - Gestão de edição - Gestão de estoques - Gestão de mudanças - Gestão de problemas - Gestão de projetos - Gestão de recursos - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do fluxo de trabalho - Indicadores de desempenho - Monitoramento remoto e gestão - Painel - Painel de atividades - Portal de autoatendimento - Priorização - Rastreamento de ativos de TI - Rastreamento de recursos - Real-Time Notifications - Relatórios de TI - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Third-Party Integrations ## Integrations (62 total) - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - ConnectWise RMM ... and 47 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Automatização de Serviços Profissionais](https://www.capterra.pt/directory/16/professional-services-automation/software) ## Categorias relacionadas - [Software de Automatização de Serviços Profissionais](https://www.capterra.pt/directory/16/professional-services-automation/software) - [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software) - [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software) ## Alternativas 1. [NinjaOne](https://www.capterra.pt/software/165889/ninjaone) — 4.7/5 (296 reviews) 2. [N-central](https://www.capterra.pt/software/13803/n-central) — 4.2/5 (253 reviews) 3. [N-sight RMM](https://www.capterra.pt/software/163344/n-sight) — 4.3/5 (201 reviews) 4. [IT Glue](https://www.capterra.pt/software/170401/itglue) — 4.6/5 (342 reviews) 5. [Atera](https://www.capterra.pt/software/144309/atera) — 4.5/5 (453 reviews) ## Avaliações ### "ConnectWise PSA "Quite the Tool"" — 4.0/5 > **Walt** | *5 de agosto de 2025* | Serviços e tecnologia da informação | Recommendation rating: 7.0/10 > > **Vantagens**: Range of Coverage. It supports the ability to manage a number of categories to create a thorough baseline as a CRM tool. > > **Desvantagens**: Redundant submission of same data. It seemed as though it was necessary to submit the same inforamtion a number of times. > > Relatively easy to navigate and submit information. Some questions were not self explanatory and the content requested was not always intuitive. ----- ### "CW PSA is the gold standard" — 5.0/5 > **Joshua** | *11 de junho de 2025* | Segurança de rede e informática | Recommendation rating: 8.0/10 > > **Vantagens**: It's a great tool for any Technology Services organization. Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business. > > **Desvantagens**: Workflows do have their own limitations and it requires some foundational knowledge of the system before setup. SLA's only being tied to agreements instead of boards can be a constraint > > Overall I have a positive experience with the tool. It's been the standard for MSPs for years and there's a reason for that. ----- ### "Outdated and complicated configuration but reliable" — 3.0/5 > **Andrew** | *7 de maio de 2025* | Serviços e tecnologia da informação | Recommendation rating: 6.0/10 > > **Vantagens**: It is extremely powerful and can do just about anything you need out of a PSA. It does just work once it is setup and everything integrates with it. > > **Desvantagens**: complicated and outdated. It does not feel like a modern platform. there are aspects like pods that you can't control granularly on tickets. > > overall it just works and has what we need. we can rely on it to function day in and day out. It may be a bit complicated and clunky to configure but reliability of it functioning is there. ----- ### "Great PSA system is you take the time to set it up according to your needs" — 5.0/5 > **David** | *29 de maio de 2026* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Very complete ticketing system with integrations to all the major vendors in the space. Lots of customization and automation options. You can set boards, tickets and projects up exactly as needed. > > **Desvantagens**: The layout is stuck in the 90's. It is being revamped in the Connectwise ASIO Platform, but that layout, while more modern, seems to be more suited for mobile devices and tablets. Way too much whitespace all over and information density is not there on the new version like the old one.. > > It is a very customizable system, which is probably its biggest strength and why new people also get scared away. Anything you want to do as a mature company is present in the system, but all options can be scary at first. But in more than quadrupling the size of the company, it has always kept up with our needs and different ways of doing billing, invoicing and integrating vendors. ----- ### "ConnectWise PSA does many things well, but definitely could be better\!" — 4.0/5 > **Travis** | *29 de maio de 2025* | Telecomunicações | Recommendation rating: 7.0/10 > > **Vantagens**: Automation with ConnectWise is pretty amazing compared to the PSA that we came from. The Service Desk/Dispatch Portal are very flexible and customizable to each users preferences/job role. > > **Desvantagens**: Inventory with ConnectWise is cumbersome and does not work well with our business model. We came from TigerpawOne, which actually did inventory well so it was a bit of a let down after moving to the CW PSA platform. > > For the most part, ConnectWise PSA does many things well. I like being able to have multiple service boards and the integrations with 3rd party software is very nice. ----- Page: 1 / 12\ Seguinte: [Next page](https://www.capterra.pt/software/107931/connectwise-manage?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/107931/connectwise-manage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data