18 anos ajudando empresas portuguesas
a escolherem o melhor software
SysAid
Conheça SysAid
"O SysAid usa a automação de serviços para fazer a TI trabalhar de forma mais inteligente, não mais difícil. Com um suporte técnico praticamente autogerenciado, milhões de usuários no mundo desfrutam de um serviço mais rápido, cargas de trabalho mais leves e uma experiência de serviço mais tranquila. Torna todos os aspectos da gestão de serviços de TI (ITSM na sigla em inglês) simples e automáticos, liberando a TI do trabalho pesado e, assim, permitindo que ela faça o que a sua empresa realmente precisa para continuar forte.
O SysAid fornece a correção que a TI tanto precisava.
Experimente gratuitamente."
Quem usa SysAid?
SysAid atende organizações que abrangem todos os setores e tamanhos, desde PMEs até corporações da Fortune 500. Da edição básica à empresarial, atende empresas de todas as magnitudes.
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SysAid
Outras ótimas alternativas ao SysAid
Avaliações do SysAid
Uso do Sysaid
Comentários: Realmente ótima, é uma ferramenta que supre na area de gerenciamento de TI
Vantagens:
A facilidade e a rapidez do atendimento da matriz quando ocorre de ter dúvidas
Desvantagens:
Documentação acho que poderia ser mais atualizada e as versões deveriam atualizar mais vezes
SysAid review
Comentários:
We are using SysAid on daily basis as its our main ticketing system.
Its also our main asset manager as we are using Asset list as our storage manager in our organization. Recently we started using SysAid chatbot. At most times SysAid is working fine. I really appreciate notification tab as it can be very useful in case of any big implementation or outages. Overall 9/10
Vantagens:
SysAid is perfect when it comes to ticket management. Creating ticket is simple, list of options is pretty well managed, category pick up is also very solid. End users are using Self service portal as both communication tool and also self support tool. Users are also using options as knowledge base/ support chatbot. Overall it reduced many simpler problems which users experienced. Simple things can be resolved by end users so IT can focus more on other tickets.
Desvantagens:
SysAid have small bugs like login page error or scenario when you are creating ticket and you click on other tab it can freeze and you wont be able to pick category as it will go blank. Or in some scenarios the SysAid page randomly refresh and your ticket is gone.
Alternativas consideradas anteriormente:
SysAid for ITSM and Operations
Comentários: SysAid are great tool and it's not just IT Service Management, HR< and fleet department also use it. e.g., Fleet uses to book and schedule for vehicle rooting maintenance.
Vantagens:
Reporting, Analytic and performance review
Desvantagens:
The Complexity. Sometimes, it's difficult to find some features
Alternativas consideradas anteriormente:
I look forward to SysAid 4 years from now.
Comentários: Implementation is still happening after go live. That stressful.
Vantagens:
AI's ability to reference Company Documents.
Desvantagens:
To many bugs in the system Non-HTML email system
Alternativas consideradas anteriormente:
SysAid Helpdesk
Comentários: Experience with he application has been a love hate relationship sometime it gets on my nerves but at the end of the day it is a general application the organization i work in use.
Vantagens:
The SysAid's application is great at managing the work load of the team i work in it better organize specifically what task are meant for which individual.
Desvantagens:
SysAid's GUI can be at times very hard to navigate and sometime to cluttered it also looks dated compared to other helpdesk application.
