--- description: Tudo sobre Medallia Experience Cloud: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Medallia Experience Cloud - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Experiência do Cliente](/directory/30671/customer-experience/software) > [Medallia Experience Cloud](/software/107199/medallia-enterprise) # Medallia Experience Cloud Canonical: https://www.capterra.pt/software/107199/medallia-enterprise Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/107199/medallia-enterprise?page=2) > Ferramenta de gestão de experiência do cliente baseada na nuvem que ajuda as empresas a capturar e analisar os comentários dos clientes para melhorar o valor da marca. > > Verdict: Rated **4.5/5** by 33 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Medallia Experience Cloud? Plataforma de gestão de experiência do cliente que ajuda empresas de todos os portes a capturar e analisar os comentários dos clientes em todos os canais de comunicação para melhorar o valor geral da marca. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 33 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Medallia - **Location**: San Francisco, EUA - **Founded**: 2001 ## Commercial Context - **Preço inicial**: 5,00 US$ - **Target Audience**: 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Alemanha, Argentina, Austrália, Brasil, Canadá, Chile, Colômbia, Equador, Espanha, Estados Unidos, França, Hong Kong, RAE da China, Irlanda, Israel, Itália, Japão, México, Nova Zelândia, Polónia, Reino Unido and 3 more ## Recursos - Análise de dados visual - Análise de sentimentos - Análise de texto - Benchmarking - Biblioteca de perguntas - CRM - Coleta de dados de multicanal - Coleta de respostas offline - Comentários anônimos - Distribuição de multicanal - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão da comunicação - Gestão de atividades - Gestão de objetivos - Gestão de pesquisas/enquetes - Importação/exportação de dados - Lógica de ramificação - Marketing por e-mail - Modelos personalizáveis - Monitoramento de reclamações - Painel - Painel de atividades - Personalização de URL - Pesquisa por celular - Pesquisas de pulso - Questionários e feedback - Ramificação de perguntas - Rastreamento de engajamento - Reconhecimento de funcionários - Relatórios e análise de dados - Segmentação - Segmentação de clientes - Third-Party Integrations - Visualização de dados - Vários idiomas ## Integrations (15 total) - Contentsquare - Fullstory - Google Maps - Jira - Lockdown & Crisis Communication Platform - Marketo Engage - Medallia Digital Experience Analytics - Quantum Metric - Salesforce Sales Cloud - ServiceNow - Slack - Tableau - Twilio - Workplace from Meta - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Categorias relacionadas - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Ferramentas de Pesquisa](https://www.capterra.pt/directory/30092/survey/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Sistemas de Interação entre Funcionários](https://www.capterra.pt/directory/30817/employee-engagement/software) - [Sistemas NPS (Net Promoter Score)](https://www.capterra.pt/directory/32075/nps/software) ## Alternativas 1. [Typeform](https://www.capterra.pt/software/137289/typeform) — 4.7/5 (945 reviews) 2. [Google Forms](https://www.capterra.pt/software/176571/google-forms) — 4.7/5 (11366 reviews) 3. [SurveyMonkey](https://www.capterra.pt/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 4. [Jotform](https://www.capterra.pt/software/158456/jotform-4-0) — 4.7/5 (2795 reviews) 5. [SurveySparrow](https://www.capterra.pt/software/168823/surveysparrow) — 4.4/5 (121 reviews) ## Avaliações ### "Can get a little confusing" — 4.0/5 > **Avaliador Verificado** | *12 de setembro de 2019* | Contabilidade | Recommendation rating: 7.0/10 > > **Vantagens**: Lot's of information given when looking at surveys, very helpful > > **Desvantagens**: For a new user, not super user friendly. Lots of coding you need to know to read the info about the member to be able to answer. ----- ### "Medallia is the best" — 5.0/5 > **Aaron** | *27 de julho de 2021* | Administração pública | Recommendation rating: 10.0/10 > > **Vantagens**: The software is very intuitive, and the surveys are very "clean" and easy to navigate. There is a wide variety of reporting analytics that contain much rich data. This can really help improve processes and procedures and give insight into the types of people answering the surveys. > > **Desvantagens**: While the software as a whole is really intuitive, the skip logic is not the easiest to navigate without initial guidance. However, I found that it works extremely well for most circumstances once you do know how to navigate it. ----- ### "Medallia Product Review" — 4.0/5 > **Jared** | *16 de julho de 2019* | Serviços e tecnologia da informação | Recommendation rating: 6.0/10 > > **Vantagens**: I liked that Medallia allows my clients to give feedback to me on how I handled them throughout the sales cycle, it gives me an actual score of how well I performed which I can use to improve future customer experiences. > > **Desvantagens**: The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback. Therefore only people who were really upset about the service they received respond extremely negatively and are not helpful with their feedback. > > Medallia is very helpful in gauging how well a salesperson is actually performing with creating a quality buying experience for clients. At the end of the day the software is only as good as the quality of information users input into it, but the software itself does a nice job of creating a medium for feedback. ----- ### "Important for any customer service department/Organization." — 5.0/5 > **Alex** | *21 de julho de 2023* | Serviços ao consumidor | Recommendation rating: 10.0/10 > > **Vantagens**: Reports, customers comment and the full chart of the department i manage. Has a full view of what are the strengths and weakness. Can plan according what its been pointed on each feedback. > > **Desvantagens**: When downloading reports most of the time webpage is slow as ever and it gives a hard time. > > Excellent tool. I can have a better understanding of what customers are telling us via the surveys and what are their needs. ----- ### "Customer feedback in real time" — 5.0/5 > **Avaliador Verificado** | *30 de novembro de 2019* | Indústria farmacêutica | Recommendation rating: 10.0/10 > > **Vantagens**: Medallia is a great tool to receive customer feedback in real-time. Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments. > > **Desvantagens**: Nothing. I absolutely love it. It has great feature all around from Instant feedback to simplified customer replies... > > Overall, it allows for instant recognition of employees and the ability to analyze feedback. ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/107199/medallia-enterprise?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/107199/medallia-enterprise) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data