---
description: Tudo sobre Deskhero: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Deskhero - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Gestão de Conhecimento](/directory/30094/knowledge-management/software) > [Deskhero](/software/1061614/deskhero)

# Deskhero

Canonical: https://www.capterra.pt/software/1061614/deskhero

> Simplificando o suporte ao cliente com o uso de respostas de IA, elaboradas a partir de tíquetes anteriores, e conhecimento disperso para um atendimento ao cliente eficaz e personalizado.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa Deskhero?

Desenvolvido para equipes de atendimento ao cliente de pequenas e médias empresas que buscam soluções de gestão de suporte eficientes e aprimoradas por IA.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **5.0/5** | 1 Avaliações |
| Praticidade | 5.0/5 | Based on overall reviews |
| Suporte ao cliente | 5.0/5 | Based on overall reviews |
| Relação qualidade/preço | 5.0/5 | Based on overall reviews |
| Recursos | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Deskhero AB

## Commercial Context

- **Preço inicial**: 9,95 US$
- **Modelo de preços**:  (Free version available)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web
- **Idiomas**: inglês
- **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more

## Recursos

- Controles/permissões de acesso
- Gerenciamento de e-mails
- Gestão da base de conhecimento
- Gestão de caixa de entrada
- Importação/exportação de dados
- Painel de atividades
- Priorização

## Opções de suporte

- Email/Help Desk
- Base de conhecimento

## Category

- [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software)

## Categorias relacionadas

- [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software)
- [Software de Base de Conhecimento](https://www.capterra.pt/directory/32454/knowledge-base/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Software de Inteligência Artificial](https://www.capterra.pt/directory/30938/artificial-intelligence/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3425 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18782 reviews)
3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews)
4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews)
5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1723 reviews)

## Avaliações

### "Deskhero was not mature when we started, but now it has everything we needed." — 5.0/5

> **George** | *13 de janeiro de 2026* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10
> 
> **Vantagens**: We particularly enjoyed the easy setup, quick learning curve and the time it saved to our multiple support teams.
> 
> **Desvantagens**: There were some hiccups at the beginning but most of them were promptly addressed by Deskhero developers.
> 
> We were looking for an AI platform that is easy to setup and doesn't charge per support case resolution. 
Some scenarios we were used to before were not supported but we managed to find workarounds for most of them so overall we were satisfied.

## Links

- [View on Capterra](https://www.capterra.pt/software/1061614/deskhero)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/1061614/deskhero> |
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| en-AU | <https://www.capterra.com.au/software/1061614/deskhero> |
| en-CA | <https://www.capterra.ca/software/1061614/deskhero> |
| en-GB | <https://www.capterra.co.uk/software/1061614/deskhero> |
| en-IE | <https://www.capterra.ie/software/1061614/deskhero> |
| en-IL | <https://www.capterra.co.il/software/1061614/deskhero> |
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| fr-LU | <https://www.capterra.lu/software/1061614/deskhero> |
| it | <https://www.capterra.it/software/1061614/deskhero> |
| nb | <https://www.capterra.no/software/1061614/deskhero> |
| nl | <https://www.capterra.nl/software/1061614/deskhero> |
| nl-BE | <https://www.capterra.be/software/1061614/deskhero> |
| pl | <https://www.capterra.pl/software/1061614/deskhero> |
| pt | <https://www.capterra.com.br/software/1061614/deskhero> |
| pt-PT | <https://www.capterra.pt/software/1061614/deskhero> |
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