--- description: Tudo sobre Freshdesk Omni: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Omni - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Conhecimento](/directory/30094/knowledge-management/software) > [Freshdesk Omni](/software/1052970/Freshdesk-Omni) # Freshdesk Omni Canonical: https://www.capterra.pt/software/1052970/Freshdesk-Omni > O Freshworks Customer Service Suite é uma solução omnichannel com IA que combina recursos de suporte de conversação e emissão de tíquetes. > > Verdict: Rated **3.6/5** by 5 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Freshdesk Omni? O Freshworks Customer Service Suite é uma solução omnichannel com IA que combina recursos de suporte de conversação e emissão de tíquetes. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **3.6/5** | 5 Avaliações | | Praticidade | 3.8/5 | Based on overall reviews | | Suporte ao cliente | 3.4/5 | Based on overall reviews | | Relação qualidade/preço | 3.0/5 | Based on overall reviews | | Recursos | 4.0/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Location**: San Mateo, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 29,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Albânia, Alemanha, Argélia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Benim, Bielorrússia, Brasil, Brunei, Bulgária, Burquina Faso, Bélgica, Bósnia e Herzegovina, Camarões, Camboja and 93 more ## Recursos - Alertas/notificações - Alerts/Escalation - Banco de dados do cliente - Bate-papo ao vivo - CRM - Catalog Management - Chatbot - Coleta de dados de multicanal - Comunicação multicanal - Controles/permissões de acesso - Edição de texto - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão da comunicação - Gestão de caixa de entrada - Gestão de call centers - Gestão de conteúdo - Gestão de experiência do cliente - Gestão de filas - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Histórico do cliente - Imagem de marca personalizável - Modelos personalizáveis - Painel - Painel de atividades - Pesquisa de texto completo - Portal de autoatendimento - Questionários e feedback - Rastreamento de engajamento - Relatórios e análise de dados - Relatórios e estatística - Third-Party Integrations - Vários idiomas ## Integrations (71 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream - FreshBooks ... and 56 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) ## Categorias relacionadas - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Software de Marketing Conversacional](https://www.capterra.pt/directory/31562/conversational-marketing-platform/software) - [Software de Base de Conhecimento](https://www.capterra.pt/directory/32454/knowledge-base/software) - [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software) ## Alternativas 1. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.capterra.pt/software/134347/intercom) — 4.5/5 (1131 reviews) 5. [Zoho Desk](https://www.capterra.pt/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Avaliações ### "A great tool to organise your team" — 5.0/5 > **Emma** | *8 de março de 2026* | Gestão de organizações sem fins lucrativos | Recommendation rating: 9.0/10 > > **Vantagens**: Freshdesk is an excellent product for ticket (emails etc.) management. You can organise tickets to various users in order of priority, streamlining your teams' day, whilst maximising efficiency and productivity. It makes sures emails and tasks get done on time. It is easy to use and requires little set up, with the chat function giving quick useful tips. It has very good customer service and I have very few issues whilst using. > > **Desvantagens**: I find the mobile app tricky to use. On a desktop or laptop the software is very good, but on my mobile the interface is not as good but I do not use the mobile app often and tend to work from a laptop so this is a minor issue for me. The basic package is simple but I find it works fine without the need for add-ons. > > My overall experience with Freshdesk Omni is a positive one. It helps me stay organised and reduces stress. It is a fresh start to the day, having organised tickets rather than a disorganised inbox\! ----- ### "Excellent customer service software that has a free plan\!" — 5.0/5 > **Albert** | *7 de janeiro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: It is packed full of features and it has a free plan that is sufficient for many users. It does knowledge base, tickets, chat, and AI bots very well. Documentation and configuration are excellent. > > **Desvantagens**: As with many companies, you are forced to upgrade to the next plan to unlock additional features beyond the basics. Also had to use a workaround to get Google Single Sign on to work. 3 of their support staff couldn't resolve the issue. ----- ### "Good software, but not value for money" — 3.0/5 > **Harry** | *12 de novembro de 2025* | Contabilidade | Recommendation rating: 5.0/10 > > **Vantagens**: Easy to use and integrates well across multiple channels, keeping everything organised in one place. > > **Desvantagens**: AI tools were slow to improve and offered limited insights. Support is poor and the costs add up quickly. > > Solid platform for managing support, but overpriced for what it offers and let down by weak AI and support. ----- ### "Bad Customer Service from a company that sells software to provide great CS" — 2.0/5 > **Avaliador Verificado** | *14 de outubro de 2024* | Internet | Recommendation rating: 3.0/10 > > **Vantagens**: The look and feel of the product is fresh \& clean > > **Desvantagens**: Customer service Suite are 2 products that have been bundled together. They have different names for the "Customer" card. You have to wait up to 30 mins to have Company/Contacts updated between products > > Presales team could not help with general questions. We had to stop a sales demonstration for them to go away and get basic questions answered. I have requested an Implementation plan, or checklist, there isn't any. No documentation or plan. The 4 x 1 hr meetings have no agenda or structure ----- ### "Tolle Unterstützung" — 3.0/5 > **Stefanie** | *11 de novembro de 2025* | Software | Recommendation rating: 2.0/10 > > **Vantagens**: Schöne Farben und Ansichten. Wenn nicht zu viel gebraucht wird, ist es auch übersichtlich. Bietet viele Möglichkeiten. > > **Desvantagens**: Wenn man sehr viele braucht, wird es schnell unübersichtlich und man muss sehr viel scrollen und suchen. > > Es ist Tool was seinen Nutzen sehr gut erfüllt. Leider fehlen einige Möglichkeiten um das Tool voll ausnutzen zu können. ## Links - [View on Capterra](https://www.capterra.pt/software/1052970/Freshdesk-Omni) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data