--- description: Tudo sobre Glassix: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Glassix - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Comunicações Unificadas](/directory/31035/unified-communications/software) > [Glassix](/software/1052241/glassix) # Glassix Canonical: https://www.capterra.pt/software/1052241/glassix Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/1052241/glassix?page=2) > O Glassix é uma plataforma de mensagens com tecnologia de IA que mantém as conversas dos clientes conectadas em canais digitais - Alimentado por GPT-4 > > Verdict: Rated **5.0/5** by 103 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Glassix? EUA Canadá Reino Unido Europa AMÉRICA LATINA GCC ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **5.0/5** | 103 Avaliações | | Praticidade | 4.9/5 | Based on overall reviews | | Suporte ao cliente | 5.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.9/5 | Based on overall reviews | | Recursos | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Glassix ## Commercial Context - **Preço inicial**: 49,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: hebraico, inglês - **Available Countries**: Alemanha, Estados Unidos, Israel, Suíça, Áustria ## Recursos - Acesso para Celular - Alerts/Escalation - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Chatbot - Colaboração entre vários usuários - Compartilhamento de arquivos - Comunicação multicanal - Ferramentas de colaboração - Gestão da qualidade - Gestão de filas - Gestão de modelos - Gestão de pessoal - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Histórico de transcrições/chat - Histórico do cliente - Imagem de marca personalizável - Interface do agente - Macros e modelos de respostas - Mensagens de SMS - Painel - Painel de atividades - Personalização - Rastreamento de interações - Registro de chamadas - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Third-Party Integrations - Transferências/encaminhamento - Vários idiomas ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Comunicações Unificadas](https://www.capterra.pt/directory/31035/unified-communications/software) ## Categorias relacionadas - [Software de Comunicações Unificadas](https://www.capterra.pt/directory/31035/unified-communications/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Plataforma de IA Conversacional](https://www.capterra.pt/directory/31596/conversational-ai-platform/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Alternativas 1. [WhatsApp](https://www.capterra.pt/software/180345/whatsapp) — 4.7/5 (16359 reviews) 2. [Viber](https://www.capterra.pt/software/180348/viber) — 4.4/5 (4059 reviews) 3. [Telegram](https://www.capterra.pt/software/180347/telegram) — 4.7/5 (6419 reviews) 4. [Text Request](https://www.capterra.pt/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews) ## Avaliações ### "A Glassix é especializada em fornecer soluções de suporte ao cliente de alta qualidade e excepcionais." — 5.0/5 > **Avaliador Verificado** | *20 de junho de 2024* | Redação e edição de texto | Recommendation rating: 9.0/10 > > **Vantagens**: Uma das vantagens da Glassix é sua interface amigável, que facilita as interações com o cliente. Além disso, sua integração perfeita com sistemas CRM permite acessar instantaneamente todos os dados relevantes do cliente, tornando o atendimento mais eficiente. Outro ponto positivo são as análises poderosas fornecidas pela Glassix, que oferecem informações valiosas para aprimorar suas estratégias de suporte ao cliente. Com essa solução inovadora, você pode otimizar seus esforços de suporte e levar seu negócio para o próximo nível. > > **Desvantagens**: Quanto aos contras, honestamente, não há nada a ser mencionado sobre a Glassix. Desde que comecei a usá-la, minha experiência tem sido tranquila e sem problemas. Portanto, não hesite em experimentar o Glassix e aproveitar o suporte ao cliente perfeito que ele oferece. Tenho certeza de que você não ficará desapontado\! > > Sua interface intuitiva e recursos poderosos tornam a experiência do usuário simplesmente incrível. Com a Glassix, você pode agilizar seus fluxos de trabalho, rastrear interações de maneira eficaz e fornecer serviços de primeira linha aos seus clientes. ----- ### "Glassix: The most intuitive, effective, and comprehensive interaction management tool." — 5.0/5 > **Jesus David** | *19 de junho de 2024* | Serviços ao consumidor | Recommendation rating: 10.0/10 > > **Vantagens**: One of the things I like most is its ability to integrate and manage multiple communication channels efficiently. > > **Desvantagens**: One potential drawback, although I don't personally consider it as such, is the limited customization, which could be restrictive for certain companies. > > My experience with Glassix has been highly positive. The platform has proven to be intuitive, efficient, and comprehensive in managing customer interactions, significantly enhancing our ability to deliver high-quality service and effectively respond to customer needs across multiple communication channels ----- ### "Such a game changer for customer support\!" — 5.0/5 > **Joana** | *10 de julho de 2024* | Consultoria de gestão | Recommendation rating: 10.0/10 > > **Vantagens**: Glassix successfully took customer support in a different level by integrating various communication channels (sms, emails, social media and live chat) in one platform. By doing this Glassix ensures consistency in customer interaction across all communication channels. I save a lot of my time due to this platform's automation of my routine tasks such as ticketing, follow ups and responses to frequently asked questions. Its just efficient and less hassle altogether. > > **Desvantagens**: This innovation could be a bit overwhelming to new users due to its complexity, it requires time and training to become proficient. One of other thing that i thought is important to mention is the over-reliance to the automated responses and processes which can lead to a less personalized customer experiences. Potentially alienating customers who prefer real human interaction. > > Over all my experience with Glassix is superb. I just feel confident to be able to do my job with the help of this platform. Glassix is a platform that truly sees the importance of communication and great use for any business that wants to improve their customer services. With this being said, It is vital to evaluate the specific needs and resource of one's business before making any decision. ----- ### "24/7 Availability of glassix" — 5.0/5 > **Crea Mae** | *15 de junho de 2024* | Alimentação e bebidas | Recommendation rating: 6.0/10 > > **Vantagens**: The AI operates round-the-clock, ensuring customers receive support any time they need it. This can significantly enhance customer satisfaction and reduce response times. > > **Desvantagens**: While Glassix AI can handle many queries efficiently, it may struggle with very complex or nuanced issues, necessitating human intervention. This limitation can affect customer satisfaction if not managed properly. > > Overall, Glassix has significantly enhanced our customer service capabilities. The combination of efficient automation, 24/7 support, and insightful analytics has made a noticeable difference in our operations. The initial setup effort was worth it, and the ongoing benefits continue to positively impact our business. ----- ### "Efficient Communication Management and Insightful Tracking: A Review of Glassix" — 4.0/5 > **Christiana** | *21 de junho de 2024* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: One of the standout features of Glassix is its seamless integration of multi-channel communication, providing a unified platform to manage interactions across various channels efficiently. > > **Desvantagens**: I would say the customization has some limitations. My organization recently discovered that certain customization options are limited, which could affect how well the software adapts to specific organizational needs. > > My experience with Glassix has been generally positive, especially in terms of its robust features for multi-channel communication. It's been instrumental in centralizing interactions across various channels like email, SMS, and social media, which has improved our efficiency in managing customer communications. The platform's interaction tracking capabilities have provided valuable insights into customer behavior, helping us tailor our responses effectively. However, there have been a few challenges. The initial setup was somewhat complex, and we encountered a learning curve in fully utilizing all features. Additionally, while the platform offers good customization options, there were some limitations that required workarounds. On the whole, Glassix has been a beneficial tool for our customer relationship management, despite these minor drawbacks. ----- Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/1052241/glassix?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/1052241/glassix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | pt | | | pt-PT | | ----- ## Structured Data