--- description: Tudo sobre CallAI: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallAI - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Garantia de Qualidade de Contact Center](/directory/33415/contact-center-quality-assurance/software) > [CallAI](/software/1051183/callai) # CallAI Canonical: https://www.capterra.pt/software/1051183/callai Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/1051183/callai?page=2) > Solução automatizada que ajuda as centrais de atendimento a analisar o desempenho de atendentes e supervisores, analisar concorrentes e recursos de produtos. > > Verdict: Rated **4.7/5** by 7 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa CallAI? O CallAI é essencial para qualquer central de atendimento e empresas que realizem transações baseadas em voz, suporte, entrevistas, pesquisas ou consultas para analisar e otimizar conversas. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 7 Avaliações | | Praticidade | 5.0/5 | Based on overall reviews | | Suporte ao cliente | 5.0/5 | Based on overall reviews | | Relação qualidade/preço | 5.0/5 | Based on overall reviews | | Recursos | 5.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: GoVivace - **Founded**: 2009 ## Commercial Context - **Preço inicial**: 49,99 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Linux (local) - **Idiomas**: espanhol, francês, hindi, inglês, português, vietnamita - **Available Countries**: Alemanha, Anguila, Antígua e Barbuda, Argentina, Aruba, Austrália, Baamas, Barbados, Belize, Bermudas, Bolívia, Brasil, Canadá, Chile, Colômbia, Costa Rica, Cuba, Curaçau, Domínica, Emirados Árabes Unidos and 44 more ## Recursos - Análise da produtividade - Análise de sentimentos - CRM - Comunicação multicanal - Employee Coaching Tools - Gerenciamento de comentários - Gestão da qualidade - Gestão de campanhas - Gestão de conformidade - Gestão de experiência do cliente - Gravação de chamadas - IVR - Identificador de chamadas - Indicadores de desempenho - Integração de telefonia por computador - Interface do agente - Modelos de pontuação múltipla - Monitoramento do KPI - Monitoração de chamadas - Painel de atividades - Pesquisas do cliente - Questionários e feedback - Rastreamento de conversão - Rastreamento de palavras chave - Registro de chamadas - Relatórios e análise de dados - Roteirização de chamadas - Third-Party Integrations - Transcrição automática ## Integrations (30 total) - AzureDesk - AzureSmart - Gmail - Google Ads - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Salesforce B2B Commerce - Salesforce CPQ & Billing - Salesforce Commerce Cloud - Salesforce Communications Cloud - Salesforce Consumer Goods Cloud - Salesforce Customer360 - Salesforce Desk ... and 15 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Garantia de Qualidade de Contact Center](https://www.capterra.pt/directory/33415/contact-center-quality-assurance/software) ## Categorias relacionadas - [Software de Garantia de Qualidade de Contact Center](https://www.capterra.pt/directory/33415/contact-center-quality-assurance/software) - [Software de Gestão de Mão de Obra de Call Center](https://www.capterra.pt/directory/32607/call-center-workforce-management/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Software de Controle de Chamadas](https://www.capterra.pt/directory/30901/call-tracking/software) - [Software de Análise de Fala](https://www.capterra.pt/directory/32258/speech-analytics/software) ## Alternativas 1. [NiCE CXone](https://www.capterra.pt/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 2. [CloudTalk](https://www.capterra.pt/software/182004/cloudtalk) — 4.4/5 (269 reviews) 3. [Five9](https://www.capterra.pt/software/132405/five9) — 4.2/5 (484 reviews) 4. [Genesys Cloud CX](https://www.capterra.pt/software/21409/genesys-cloud) — 4.3/5 (264 reviews) 5. [Talkdesk](https://www.capterra.pt/software/132852/talkdesk) — 4.5/5 (733 reviews) ## Avaliações ### "Efficient for Contact Center" — 5.0/5 > **Edwin** | *29 de maio de 2024* | Automotivo | Recommendation rating: 10.0/10 > > **Vantagens**: Managing the daily calls was a challenging task that required a significant amount of time and resources. The constant need to monitor, evaluate, and provide feedback on each call put immense pressure on my in-house Quality Assurance (QA) team. To address these challenges, I turned to Govivace for their CallAI solution. Govivace's CallAI proved to be the ideal solution I had been searching for. It significantly reduced the workload of my QA team by automating the call monitoring process. The advanced analytics provided by CallAI enabled real-time tracking of agent performance, identifying areas where individual agents were excelling and where they needed improvement. > > **Desvantagens**: CallAI is a perfect solution. We haven’t experienced any problems with them > > The CallAI solution itself has been perfect for our needs, greatly improving our call center operations. Coupled with the dedicated support team, this collaboration has exceeded our expectations. I truly appreciate their hard work and dedication. Keep up the excellent work, Govivace team. Good luck with your future endeavors. ----- ### "Automated quality metrics makes performance tracking easy" — 5.0/5 > **anurag** | *8 de setembro de 2023* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: This product allws me to look at quantitative quality metrics for various call quality assessment criterion and that is a huge advantage for me. It allows me to track progress and identify areas of improvement quickly to improve the overall performance of my team. There are also other standard features for call research and sentiment, speaking rate and word cloud etc that are helpful. > > **Desvantagens**: Although many features work right out of the box, the quality metrics dashboard is custom to the needs and requires a little bit of setup, for which we got training and support. > > It took us about two months to fully transition and navigate through all the workflow and requirements related issues. However the user experience after that has been great. Product support is great and I don't have any problems. ----- ### "CallAI platform from Govivace was the perfect answer to our challenges." — 4.0/5 > **Mark** | *15 de junho de 2024* | Alimentação e bebidas | Recommendation rating: 9.0/10 > > **Vantagens**: The solution has been flawlessly suited to our needs, markedly improving the operations of our call center. Combining their solution with their attentive support team has far exceeded our projections. We immensely appreciative of their efforts, and I offer my heartfelt wishes for their future success. > > **Desvantagens**: CallAI is a ideal solution. they are perfect > > The solution has proven to be the perfect fit for our needs, substantially elevating the performance of our call center. ----- ### "Good Auto QA software" — 5.0/5 > **Brain** | *5 de junho de 2024* | Imobiliárias | Recommendation rating: 9.0/10 > > **Vantagens**: Our QA team faced significant pressure to monitor, evaluate, and provide feedback on every calls in my center. I came across Govivace's CallAI solution which turned out to be the perfect solution. The burden on my QA team was significantly reduced by automating the call monitoring process. CallAI provides real-time tracking of agent performance, highlighting areas where individual agents performed well and identifying those had issues and needed improvement. > > **Desvantagens**: CallAI is a good automated QA and call analytics solution. > > The CallAI solution is improving our call center operations. We appreciate the support provided by the Govivace team. ----- ### "Compact solution for my call center operations" — 5.0/5 > **Hugo** | *12 de abril de 2024* | Automotivo | Recommendation rating: 9.0/10 > > **Vantagens**: Handling 45 agents' calls daily was a difficult task. CallAI turned out to be a perfect solution to reduce in-house QA’s and increase agents' performance by monitoring their calls to train the low-performing agents. We are now able to find underperforming agents quickly and also train them better by providing specific feedback. > > **Desvantagens**: All good\! CallAI is a great solution for call centers and BPOs. > > It was great working with Govivace’s team. They were on time from my inquiry until the solution was deployed. Perfect solution with the dedicated support team. Keep going, guys. Good luck. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/1051183/callai?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/1051183/callai) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data