--- description: Tudo sobre Vonage Contact Center: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vonage Contact Center - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Vonage Contact Center](/software/104649/contactworld) # Vonage Contact Center Canonical: https://www.capterra.pt/software/104649/contactworld Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/104649/contactworld?page=2) > A NewVoiceMedia fornece software de central de contato na nuvem para o Salesforce, fornecendo 99,999% de confiabilidade em todo o mundo. > > Verdict: Rated **4.3/5** by 70 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Vonage Contact Center? Os clientes incluem pequenas empresas e grandes corporações com centrais de contato em vários locais, com milhares de agentes. O produto foi projetado para o serviço Salesforce.com Service e Sales Clouds. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 70 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Vonage - **Location**: Atlanta, EUA - **Founded**: 2001 ## Commercial Context - **Preço inicial**: 1,00 US$ - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop) - **Idiomas**: francês, inglês - **Available Countries**: Alemanha, Austrália, Canadá, Estados Unidos, Reino Unido ## Recursos - Alerts/Escalation - Análise de texto - CRM - Coleta de dados de multicanal - Converter texto em voz - Discador automático - Distribuição automática de chamadas - Gerenciamento de contatos - Gestão da base de conhecimento - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão de pesquisas/enquetes - Gestão de pessoal - Gravação de chamadas - IVR - Integração de telefonia por computador - Interface do agente - Mensagens por voz - Monitoração de chamadas - Múltiplos scripts - Painel - Priorização - Questionários e feedback - Registro de chamadas - Relatórios e análise de dados - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Transferência de chamadas - VoIP ## Integrations (2 total) - Salesforce Sales Cloud - Salesforce Service Cloud ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Suporte por telefone - Assistência 24/7 ## Category - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Sistemas de Telefonia](https://www.capterra.pt/directory/30084/telephony/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Alternativas 1. [3CX](https://www.capterra.pt/software/158704/3cx) — 4.4/5 (465 reviews) 2. [VoIP.ms](https://www.capterra.pt/software/203084/voip-ms) — 4.8/5 (697 reviews) 3. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (916 reviews) 4. [Telnyx Suite](https://www.capterra.pt/software/173804/telnyx) — 4.8/5 (195 reviews) 5. [Five9](https://www.capterra.pt/software/132405/five9) — 4.2/5 (481 reviews) ## Avaliações ### "Best Tool for International Calling & Texting" — 5.0/5 > **Von Varun** | *14 de julho de 2025* | Emprego e contratação | Recommendation rating: 10.0/10 > > **Vantagens**: Group Chats for internally and externally as well as it has multiple features added that helps us to not to think other tools. > > **Desvantagens**: Phone App that is very easy to download and use. Sometimes i work remotely without having laptop and then i use Phone app to handle my work and connect with internal and external team and candidates. > > It has been 2 years i am using Vonage and its a very great app and very easy to use for calling \& texting internationally. ----- ### "Vonage Contact Center Is Reliable and Easy to Use" — 5.0/5 > **Paul** | *8 de dezembro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: I am impressed by the amazing capabilities of Vonage Contact Center. Vonage Contact Center is easy to use and reliable. > > **Desvantagens**: I do not dislike Vonage Contact Center at all. Vonage Contact Center has been exceptional. > > The experience I have with Vonage Contact Center is exceptional. ----- ### "Great integration with Salesforce, but, not very user friendly and hard to manage" — 3.0/5 > **Mike** | *26 de maio de 2022* | Gestão da educação | Recommendation rating: 4.0/10 > > **Vantagens**: It can do so much with routing when integrated with Salesforce. Very advanced features that are very useful > > **Desvantagens**: It is not very user friendly and takes a lot of time to implement and make any changes. It's hard to have managers own their own call centers and make any chances without the help of IT ----- ### "A great partner" — 5.0/5 > **Jesse** | *11 de novembro de 2019* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: The software is stable, easy to use and the support is amazing. > > **Desvantagens**: There are a few basic reports that they are lacking and they need a better Supervisor Dashboard > > We were having multiple problems with our previous vendor. We made the decision to change to NVM and from the start this was an amazing tool for our agents. ----- ### "Expansion of current NVM to a new site" — 5.0/5 > **Jason** | *27 de janeiro de 2017* | Recommendation rating: 10.0/10 > > **Vantagens**: Fast implementation Great Support Great training and a wealth of documentation online Customizable Easy to use and administer Constantly being developed. > > **Desvantagens**: Not seen any yet, though it may appear a bit dated visually. > > We already had NVM at one of our global locations and needed a speedy implementation in a different country for our success team to support a new channel. The NVM team got it implemented in days and the support and training was excellent. We were fully up and running in no time and are making daily calls to customers and receiving support calls with no issues. I highly recommend NVM and their professional and courteous team. ----- Page: 1 / 4\ Seguinte: [Next page](https://www.capterra.pt/software/104649/contactworld?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/104649/contactworld) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data