--- description: Tudo sobre Retino: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Retino - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistema de Gerenciamento de Devoluções (RMS)](/directory/34035/returns-management/software) > [Retino](/software/1040740/retino) # Retino Canonical: https://www.capterra.pt/software/1040740/retino Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/1040740/retino?page=2) > O Retino é um software de gestão de devoluções baseado na nuvem que ajuda varejistas online a oferecer uma experiência de devolução aos clientes. > > Verdict: Rated **5.0/5** by 15 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Retino? Comércios varejistas online, clientes de comércio eletrônico, lojas online ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **5.0/5** | 15 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 5.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Retino ## Commercial Context - **Preço inicial**: 15,00 € - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, checo, húngaro, inglês - **Available Countries**: Alemanha, Bulgária, Bélgica, Chéquia, Cidade do Vaticano, Croácia, Dinamarca, Eslováquia, Eslovénia, Espanha, Estónia, Finlândia, França, Gronelândia, Grécia, Hungria, Irlanda, Itália, Letónia, Listenstaine and 13 more ## Recursos - Alertas/notificações - Código de barras/RFID - Exchange Management - Gerenciamento de reparações - Gestão de armazéns - Gestão de devoluções - Gestão de reclamações de garantia - Gestão de remessas - Gestão de restituições - Gestão do fluxo de trabalho - Impressão de rótulos - Painel de atividades - Portal do cliente - Rastreamento de garantias - Rastreamento de pedidos - Rastreamento de recursos - Relatórios e análise de dados ## Integrations (5 total) - Lightspeed eCommerce - PrestaShop - Shopify - Shopware - TheShop ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone ## Category - [Sistema de Gerenciamento de Devoluções (RMS)](https://www.capterra.pt/directory/34035/returns-management/software) ## Categorias relacionadas - [Sistema de Gerenciamento de Devoluções (RMS)](https://www.capterra.pt/directory/34035/returns-management/software) - [Software de Gestão de Garantias](https://www.capterra.pt/directory/31558/warranty-management/software) ## Alternativas 1. [ServiceWorks](https://www.capterra.pt/software/183679/serviceworks) — 3.6/5 (115 reviews) 2. [A1 Tracker](https://www.capterra.pt/software/166909/a1-tracker) — 4.9/5 (79 reviews) 3. [Claimlane](https://www.capterra.pt/software/176640/claimlane) (0 reviews) 4. [Samsara](https://www.capterra.pt/software/167543/samsara-for-fleets-0-00-6-23) — 4.5/5 (944 reviews) 5. [ShippyPro](https://www.capterra.pt/software/164065/shippypro) — 4.7/5 (153 reviews) ## Avaliações ### "Retino is saving time, money and brings effectivity to your customer care team." — 5.0/5 > **Radim** | *16 de maio de 2023* | Impressão | Recommendation rating: 10.0/10 > > **Vantagens**: Retino is a perfect tool for every eshop that wants to have the best customer care experience. Especially when there is a problem with your delivery, you need to prove to your customers, that they matter and that the proces of helping them is important to you. With Retino they go throuh smooth process, and they are informed about what the next steps are and they can give you rating at the end, which gives you a great feedback about your customer care team. If you want to work efficiently and save massive amount of time Retino is definitely a great service for every eshop. > > **Desvantagens**: I can't come up with anything negative really. ----- ### "Ultimate all-in-one tool for returns processing" — 5.0/5 > **Václav** | *12 de agosto de 2024* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support. > > **Desvantagens**: The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded. > > Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. If you are searching for the tool that will help you to resolve your returns (and possibly also complaints), Retino is it. ----- ### "good experience" — 5.0/5 > **Dalik** | *7 de junho de 2023* | Artigos esportivos | Recommendation rating: 8.0/10 > > **Vantagens**: the most useful thing is overview of each case. Simple user interface. > > **Desvantagens**: I think that retino is very useful APP for customer service without any missing functions. > > The retino helped us with faster solving customer service. ----- ### "Amerigo/Rituals - Reviews" — 5.0/5 > **Ondrej** | *15 de agosto de 2024* | Cosmético | Recommendation rating: 10.0/10 > > **Vantagens**: Ease of application. Automation of claims. > > **Desvantagens**: I would improve the emails sent to customers graphically and in terms of content. > > The experience has been very positive and I would recommend Retino to all medium and small e-shops. It has made our work much easier. ----- ### "Great solution for online returns" — 5.0/5 > **Tadeas** | *13 de agosto de 2024* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: - quick support response - clear client - really easy to set up on your website > > **Desvantagens**: - lack of brand customisation - didn't find any more > > It' a great tool for online returns and customer care. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/1040740/retino?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/1040740/retino) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data