---
description: Tudo sobre Desku: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Desku - Preço, avaliações e classificação - Capterra Portugal 2026
---

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# Desku

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> O Desku é um sistema de atendimento ao cliente com IA que oferece bate-papo ao vivo, IA CoPilot para atendentes, Eva AI Chatbot, emissão de tíquetes e automações com IA.
> 
> Verdict: Rated **4.7/5** by 36 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Desku?

O Desku é um sistema de atendimento ao cliente com IA para empresas em pleno crescimento nos EUA, Reino Unido, Austrália e Índia.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.7/5** | 36 Avaliações |
| Praticidade | 4.6/5 | Based on overall reviews |
| Suporte ao cliente | 4.6/5 | Based on overall reviews |
| Relação qualidade/preço | 4.9/5 | Based on overall reviews |
| Recursos | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Desku Technologies

## Commercial Context

- **Preço inicial**: 39,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular)
- **Idiomas**: alemão, espanhol, francês, inglês, italiano, sueco
- **Available Countries**: Alemanha, Austrália, Canadá, Emirados Árabes Unidos, Estados Unidos, Filipinas, França, Irlanda, Itália, México, Nova Zelândia, Países Baixos, Reino Unido, Singapura, África do Sul, Índia

## Recursos

- Alerts/Escalation
- Automatização de processos e fluxos de trabalho
- Banco de dados do cliente
- Bate-papo ao vivo
- CRM
- Chatbot
- Comunicação multicanal
- Formulários personalizáveis
- Gerenciamento de e-mails
- Gestão da base de conhecimento
- Gestão do SLA (acordo do nível de serviço)
- Gestão do fluxo de trabalho
- Histórico do cliente
- Imagem de marca personalizável
- Macros e modelos de respostas
- Painel de atividades
- Portal de autoatendimento
- Priorização
- Questionários e feedback
- Rastreamento de interações
- Relatórios e análise de dados
- Roteamento automático
- Suporte do cliente
- Third-Party Integrations

## Integrations (7 total)

- Instagram
- Messenger
- Shopify
- Shopify Plus
- WhatsApp
- WooCommerce
- Zapier

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)

## Categorias relacionadas

- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)
- [Software de Geração de Leads](https://www.capterra.pt/directory/30963/lead-generation/software)
- [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software)
- [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software)
- [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3409 reviews)
2. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Hiver](https://www.capterra.pt/software/142975/hiver) — 4.7/5 (146 reviews)
4. [Intercom](https://www.capterra.pt/software/134347/intercom) — 4.5/5 (1131 reviews)
5. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Avaliações

### "Pretty well developed new player" — 4.0/5

> **Erik** | *8 de junho de 2022* | Gestão de organizações sem fins lucrativos | Recommendation rating: 8.0/10
> 
> **Vantagens**: I really like the FAQ portal. It looks stunning and is light years beyond the tools we had used before. I also like that it is easy to have multiple agents working together on a ticket. The knowledge management feature (which populates the portal) is also well done. The mobile app is also pretty good.
> 
> **Desvantagens**: Marking a ticket as spam doesn't delete it or block or delete the sender. This is mildly annoying.  Also, as an admin, if I want to view things as another agent, I have to log out and log back in as that agent. There is no easy way to update my admin view as a user.
> 
> Have enjoyed using it. It's a lot cheaper than some of the more established help desk solutions. We are price sensitive so it works for us. And even though it's newer and less expensive, it does some things better than the tool we were using before. Also, I had a couple small issues and got an immediate reply back from the founder.

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### "The Ultimate Customer Support Platform" — 5.0/5

> **Avaliador Verificado** | *6 de dezembro de 2022* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10
> 
> **Vantagens**: The ease of use and clear onboarding instructions. The features and price are extremely affordable considering the features and roadmap they are actively developing.
> 
> **Desvantagens**: Rome wasn't built in one day and Desku won't be either. There are missing integrations and the UI could be improved. But overall the site is beautifully designed and everything works as advertised. It's hard to argue against the overall value proposition. This is where you can maximize your return on this investment.
> 
> Excellent overall. The support and continues development of the tool keep me hopeful and excited. This is a  fantastic alternative to Zendesk, Live chat and Freshdesk.

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### "A solid ticket management system." — 4.0/5

> **Johnny** | *10 de junho de 2022* | Serviços ao consumidor | Recommendation rating: 7.0/10
> 
> **Vantagens**: Ease of setup is great. The support that I did receive was prompt and responsive.
> 
> **Desvantagens**: Integration with Shopify are lacking for users like me who sell digital products.

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### "Replaced Freshdesk with Desku" — 5.0/5

> **Avaliador Verificado** | *3 de outubro de 2022* | Varejistas | Recommendation rating: 10.0/10
> 
> **Vantagens**: Easy to navigate, UI and UX is pretty good, very generous limit for multiple workspaces / brands, great features including chatbot, live chat, knowledge base, shared inbox, social inbox. Compared to other newcomers in the Helpdesk software space like LabiDesk and Thrivedesk, Desku is clearly the winner by miles.
> 
> **Desvantagens**: Ticketing UI is a bit messy. You can’t minimize or hide your ticket list (the left sidebar) and it takes a lot of screen area. You have widgets in the right sidebar and the text editor is left with small screen area which is quite annoying.
> 
> Overall, I have great experience with Desku and keep using it for my helpdesk. A lot of new features and UX improvements are coming so it will only get better.

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### "Desku is awesome" — 5.0/5

> **Jornes** | *28 de setembro de 2022* | Design | Recommendation rating: 10.0/10
> 
> **Vantagens**: The tool is excellent. I like their knowledge base and ticketing system the most.
> 
> **Desvantagens**: Overall, everything is good. Need to improve the widget design, and add a few more features.
> 
> I am  happy with Desku. Their tool is solid, and the dev is also working hard to improve their tool.

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## Links

- [View on Capterra](https://www.capterra.pt/software/1037380/desku)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/275845/Desku/> |
| en-AE | <https://www.capterra.ae/software/1037380/desku> |
| en-AU | <https://www.capterra.com.au/software/1037380/desku> |
| en-CA | <https://www.capterra.ca/software/1037380/desku> |
| en-GB | <https://www.capterra.co.uk/software/1037380/desku> |
| en-IE | <https://www.capterra.ie/software/1037380/desku> |
| en-IL | <https://www.capterra.co.il/software/1037380/desku> |
| en-IN | <https://www.capterra.in/software/1037380/desku> |
| en-NZ | <https://www.capterra.co.nz/software/1037380/desku> |
| en-SG | <https://www.capterra.com.sg/software/1037380/desku> |
| en-ZA | <https://www.capterra.co.za/software/1037380/desku> |
| es | <https://www.capterra.es/software/1037380/desku> |
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| pt | <https://www.capterra.com.br/software/1037380/desku> |
| pt-PT | <https://www.capterra.pt/software/1037380/desku> |

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