18 anos ajudando empresas portuguesas
a escolherem o melhor software
Sirvoy
Conheça Sirvoy
O Sirvoy oferece um conjunto de ferramentas de gestão de propriedades que incluem um sistema de gestão de propriedades, formulário de reservas e gerenciador de canais integrado. É um eficaz sistema completo de recursos incrivelmente fácil de usar que oferece aos hoteleiros a flexibilidade de adaptar o software de acordo com as necessidades da propriedade. A simplicidade do Sirvoy significa que a configuração é simples e o atendimento ao cliente está disponível sem interrupção, para treinamento e suporte contínuos.
Quem usa Sirvoy?
O Sirvoy é um sistema de gestão de propriedades e gerenciador de canais altamente personalizável projetado para atender a todos os provedores de hospedagem. Software amigável e rico em recursos com um preço surpreendentemente pequeno.
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Avaliações do Sirvoy
Does the job effortless
Comentários: Amazingly fast (instant) response time and a true pleasure to deal with
Vantagens:
Easy to use and simple to setup. Fast working
Desvantagens:
'extra's' need a bit more flexible options
Resposta do Sirvoy
há 2 anos
Hi Rene, it's been a hard few years with Covid which is why we're so pleased that we've been able to help you through some of the tougher times with our affordable pricing and great customer support. Thanks for leaving us your wonderful feedback!
Alternativas consideradas anteriormente:
Simplicity & Easy to Use
Comentários:
Great interactions with the service teams
Love that you have customer service on the weekends and evening
This is the reason I have not changed from Sirvoy to a more advanced PMS.
Vantagens:
Simplicity and Awesome Customer Service It is so easy to use your system and it is very intuitive For people outside of the industry this is a great learning first step into hospitality PMS.
Desvantagens:
Limitations in reports and no excel download function Statistics are inc VAT I cant see history on a specific guest who has stayed in the past, I cant track company performance - instead I need to count past stays Miss past & future revenue reports day by day summariesed (not guest by guest)
Resposta do Sirvoy
há 4 meses
Hi Monika, Thank you so much for your fantastic feedback! We're thrilled to hear that you find Sirvoy easy to use and intuitive. It's great to know our customer support has made a positive impact, and we’re always here for you, 24/7, whenever you need assistance. We truly appreciate your trust in Sirvoy and look forward to continuing to support your success! Kind regards, Jodie The Sirvoy Team
Not easy to work with anymore
Comentários: No customer service. No help. Constant changes that do not help it go easier. It's like you guys want us to hold your hand daily just to work when you can't even help in customer service
Vantagens:
It USED to be easy to work with up until you all had to update last year. Now it's nothing but miserable
Desvantagens:
The constant need of authentication codes and the way we enter in phone numbers now. The whole phone number now is not separated into sections making it easier to read fast. Now we have to dissect the number slowly but hope we do it fast enough because the phone hangs up if you're not fast.
Resposta do Sirvoy
há 2 anos
Hi Tami, We are sorry to hear about the frustrations you've encountered with our recent updates. We understand that adjusting to changes can sometimes be challenging, especially with new security measures like authentication codes. While we believe these measures are crucial for safeguarding your data, we also understand that they can add an extra layer of complexity. Our aim is to balance security with user-friendliness, and your comments will help us refine this balance. Regarding customer service, we are committed to providing excellent support to all our clients. We apologize if you have not received the level of assistance you expected. Your experience is not reflective of the high standard of service we aim to provide. Our team is dedicated to making improvements that align with our client's needs and expectations. Should you wish to discuss your concerns further please do not hesitate to reach out. Thank you for your past support, we wish you success in your future endeavours. Jodie
Gratitude and Calm
Comentários: Very good, that's the truth, when I had any problem they immediately helped me and responded in my native language.
Vantagens:
What I liked most about the Sirvoy system is the way it is presented. Everything is very intuitive. There are things that I have only seen in this system, such as being able to merge or separate reservations. Even though they are different days and room categories, I can merge or separate them. Very good!
Desvantagens:
I still don't know some things, but that's not Sirvoy's fault. But it's a shame that I can't print a room bill choosing just the accommodation cost or just the consumption cost.
Resposta do Sirvoy
há 3 meses
Hi Nayanne, Thank you for your thoughtful review and kind words about Sirvoy! We’re so pleased to hear that you find the system intuitive and helpful. Regarding your comment about printing a room bill with just the accommodation cost or consumption cost: While the Print button doesn’t separate these elements, you can create a cash receipt for either the accommodation or the extras separately, which might meet your needs. If you’d like assistance with this, we’d recommend reaching out to our support team. They can guide you through the process or even arrange a video call to explain it further. Thank you again for sharing your feedback and for choosing Sirvoy! Regards, Jodie The Sirvoy Team
Alternativas consideradas anteriormente:
We just switched and we already love it!
Comentários: We just switched connectivity providers and we are loving it.
Vantagens:
It's very use friendly and customer service is quick and friendly. We like the transparent and flat pricing, perfect for a small hotel like ours.
Desvantagens:
There's not payment automatization options in Guatemala. So far we have to do everything manually, but no other service offers this in Guatemala at the moment.
Resposta do Sirvoy
há 6 meses
Hi Amelia, Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying Sirvoy and that the switch has been a positive experience for you. Regarding payment automation, while Stripe isn't available in Guatemala, PayPal is supported and can be a helpful alternative. If you'd like more information or assistance with this, we're happy to help. We truly appreciate your feedback and look forward to continuing to support you! Best regards, The Sirvoy Team
