---
description: Tudo sobre Pulsedesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Pulsedesk - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Pulsedesk](/software/1031448/pulsedesk)

# Pulsedesk

Canonical: https://www.capterra.pt/software/1031448/pulsedesk

> Solução de suporte ao cliente com IA
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Pulsedesk?

PMEs

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **5.0/5** | 4 Avaliações |
| Praticidade | 4.8/5 | Based on overall reviews |
| Suporte ao cliente | 5.0/5 | Based on overall reviews |
| Relação qualidade/preço | 5.0/5 | Based on overall reviews |
| Recursos | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Pulsedesk

## Commercial Context

- **Preço inicial**: 8,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: eslovaco, inglês, italiano, português do Brasil, russo
- **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 188 more

## Recursos

- Alerts/Escalation
- Banco de dados do cliente
- Comunicação multicanal
- Gestão do SLA (acordo do nível de serviço)
- Gestão do fluxo de trabalho
- Portal de autoatendimento
- Priorização
- Relatórios e análise de dados
- Roteamento automático
- Third-Party Integrations

## Integrations (5 total)

- Bitrix24
- Jira
- Twilio
- WhatsApp
- Zapier

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3409 reviews)
2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.pt/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Avaliações

### "Easy to deploy and inexpensive software" — 5.0/5

> **Avaliador Verificado** | *30 de junho de 2022* | Software | Recommendation rating: 9.0/10
> 
> **Vantagens**: It took us a couple of days to start working with Pulsedesk. It has an intuitive interface and simple design. But despite its simplicity it offers many possibilities. Trigger system turned out to be especially important for us. It’s cool that you can set the conditions under which the application will be assigned to a specific agent.
> 
> **Desvantagens**: Unfortunately, it lacks some advanced customization options.
> 
> We’re a small IT-company and this tool is perfect for us.

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### "PulseDesk is an outstanding platform" — 5.0/5

> **Hemal** | *25 de julho de 2023* | Recursos Humanos | Recommendation rating: 10.0/10
> 
> **Vantagens**: It is highly user-friendly, and the customer support is exceptionally helpful. Having tried multiple platforms, PulseDesk truly stood out, catching my eye and exceeding all my expectations. I highly recommend it.
> 
> **Desvantagens**: Everything was good as I have been using it since a long time.

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### "Easy to use and gets the job done" — 5.0/5

> **Luiz** | *18 de maio de 2023* | Publicidade e marketing | Recommendation rating: 10.0/10
> 
> **Vantagens**: I'm absolutely amazed by PulseDesk; it's incredibly user-friendly and the customer support is exceptionally helpful.
> 
> **Desvantagens**: I'm looking forward to see Facebook and Instagram integrations working.

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### "Great helpdesk for small companies" — 5.0/5

> **Olga** | *30 de junho de 2022* | Serviços financeiros | Recommendation rating: 10.0/10
> 
> **Vantagens**: Easy tool to automate ticketing process. Requests from all channels proceed in one interface which makes workflow faster and more effective.
> 
> **Desvantagens**: What did you like the least about this software?
There is no integration with social media. But as I know the team is working on it now so we are waiting for them to do it.
> 
> Before implementing the helpdesk our online shop processed all requests manually. There were not too many requests but still sometimes it was difficult to answer every question on time. Thanks to Pulsedesk we were able to automate the process and significantly increased the speed of work of the support team.

## Links

- [View on Capterra](https://www.capterra.pt/software/1031448/pulsedesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/253698/Pulsedesk/> |
| en-AE | <https://www.capterra.ae/software/1031448/pulsedesk> |
| en-AU | <https://www.capterra.com.au/software/1031448/pulsedesk> |
| en-CA | <https://www.capterra.ca/software/1031448/pulsedesk> |
| en-GB | <https://www.capterra.co.uk/software/1031448/pulsedesk> |
| en-IE | <https://www.capterra.ie/software/1031448/pulsedesk> |
| en-IL | <https://www.capterra.co.il/software/1031448/pulsedesk> |
| en-IN | <https://www.capterra.in/software/1031448/pulsedesk> |
| en-NZ | <https://www.capterra.co.nz/software/1031448/pulsedesk> |
| en-SG | <https://www.capterra.com.sg/software/1031448/pulsedesk> |
| en-ZA | <https://www.capterra.co.za/software/1031448/pulsedesk> |
| pt | <https://www.capterra.com.br/software/1031448/pulsedesk> |
| pt-PT | <https://www.capterra.pt/software/1031448/pulsedesk> |

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