---
description: Tudo sobre Zoho Voice: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Zoho Voice - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Gestão de Comunicação com o Cliente](/directory/31002/customer-communications-management/software) > [Zoho Voice](/software/1029158/zoho-voice)

# Zoho Voice

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> Redefina a comunicação comercial com uma sistema de telefonia na nuvem
flexível, confiável e econômico, desenvolvido especialmente para pequenas e médias empresas.
> 
> Verdict: Rated **4.0/5** by 46 users. Top-rated for **Probabilidade de recomendação**.

-----

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.0/5** | 46 Avaliações |
| Praticidade | 4.2/5 | Based on overall reviews |
| Suporte ao cliente | 4.2/5 | Based on overall reviews |
| Relação qualidade/preço | 3.8/5 | Based on overall reviews |
| Recursos | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Zoho
- **Founded**: 1996

## Commercial Context

- **Preço inicial**: 34,00 US$
- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular)
- **Idiomas**: alemão, espanhol, francês, inglês, neerlandês, português
- **Available Countries**: Canadá, Estados Unidos, Reino Unido

## Recursos

- Agendamento de retorno de chamada
- Alertas/notificações
- Automated Attendant
- CRM
- Comunicação multicanal
- Conferências
- Converter texto em voz
- Digitação por teclado do telefone
- Discador automático
- Discador automático
- Distribuição automática de chamadas
- Entroncamento SIP
- Extensões virtuais
- Gerenciamento de contatos
- Gestão da comunicação
- Gestão da qualidade
- Gestão de call centers
- Gestão de campanhas
- Gestão de filas
- Gestão de listas de chamadas
- Gravação
- Gravação de chamadas
- Grupos de chamadas
- Histórico do cliente
- IVR
- Identificador de chamadas
- Integração de telefonia por computador
- Interface do agente
- Mensagens por voz
- Mensagens pré-gravadas
- Monitoração de chamadas
- PBX
- Painel
- Painel de atividades
- Perfis de chamadas
- Permissões por função
- Personalização da voz
- Rastreamento de chamadas
- Rastreamento de engajamento
- Rastreamento de interações
- Registro de chamadas
- Relatório de chamadas
- Relatórios e análise de dados
- Relatórios e estatística
- Relatórios personalizáveis
- Roteamento automático
- Roteamento de chamadas
- Transferência de arquivos
- Transferência de chamadas
- VoIP

... and 1 more features

## Integrations (7 total)

- Bigin by Zoho CRM
- Zoho CRM
- Zoho Desk
- Zoho Meeting
- Zoho One
- Zoho Recruit
- Zoho Workplace

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software)

## Categorias relacionadas

- [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software)
- [Software de Controle de Chamadas](https://www.capterra.pt/directory/30901/call-tracking/software)
- [Sistemas de Telefonia](https://www.capterra.pt/directory/30084/telephony/software)
- [Software de Chamadas Automáticas](https://www.capterra.pt/directory/30999/auto-dialer/software)
- [Software de Dinamização de Vendas](https://www.capterra.pt/directory/30798/sales-enablement/software)

## Alternativas

1. [3CX](https://www.capterra.pt/software/158704/3cx) — 4.4/5 (465 reviews)
2. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (916 reviews)
3. [VoIP.ms](https://www.capterra.pt/software/203084/voip-ms) — 4.8/5 (698 reviews)
4. [CallHippo](https://www.capterra.pt/software/159578/callhippo) — 4.4/5 (680 reviews)
5. [RingEX](https://www.capterra.pt/software/132178/ringcentral-mvp) — 4.2/5 (1203 reviews)

## Avaliações

### "Zoho Voice good for SMB's who use the Zoho Eco system" — 4.0/5

> **Gavin** | *25 de setembro de 2024* | Ócio, viagens e turismo | Recommendation rating: 7.0/10
> 
> **Vantagens**: All in one interface, control all your business office phone needs from one system. Ability to move between call logs, live calls, settings, stats and more quickly.
> 
> **Desvantagens**: Call reliability is improving but still quiet frustrating on a few occasion's. Calls drop or go silent during conversation1 out of 20 times and it is tricky to work out who is at fault but this is something I did not experience when using Twilio directly on Zoho CRM (over 4 years).

I have made a feature request to allow managers to log into the system and add notes and tags to calls (in the call log) for the purposes of training. For example to monitor a staff's call and flag and add ratings to calls so that this data can be reviewed later.
> 
> The best part is the support team who are always willing and dedicated and try to find work solutions.

-----

### "Improving Everyday - Proven to be a great product" — 4.0/5

> **Jessica** | *22 de novembro de 2024* | Hospitais e Saúde | Recommendation rating: 8.0/10
> 
> **Vantagens**: Quality keeps improving.  Zoho is dedicating a lot of time and customer service is excellent.
> 
> **Desvantagens**: Limited API - separation from zoho one - but the worst part is telephony agents not being able to access the main line voicemail\!
> 
> In the beginning we struggled with quality, but customer service consistent throughout and they improved quickly\!

-----

### "I WISH it was better.  I WANT it to be better.  I'm beating myself up waiting." — 2.0/5

> **Ryan** | *4 de dezembro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 2.0/10
> 
> **Vantagens**: Integrated well with the Zoho Suite including voice recordings, SMS logs.  
App has facial recognition login.  
This is why we went to Zoho Voice.
> 
> **Desvantagens**: 1.  App in App store is still called Z-Dialer. 
2. App shows Caller ID based on CRM for incoming calls, but not "Contacts" within the app do not sync with CRM.  
3.  Voice quality is hit-or-miss. 
4.  Search (within contacts, SMS) is absolutely terrible, like most of Zoho's search functions within their apps.  
5.  SMS function is missing features.  Group text was available at one time, appears no longer.  MMS works intermittently, "download" the message vs seeing it right in the app.  Sharing contacts via mms didn't work last time I checked.  
6.  Can't find out how to set up voicemail with the Zdialer app.  (Not intuitive)
7.  Sometimes it doesn't ring.  
8.  Sometimes the app has to be rebooted to work properly. 
9.  When you pick up on one device, other devices continue to ring... including EVERYONE ON YOUR TEAM's EVERY DEVICE.  
10. Blocked calls appear to still ring, but when you pick them up... silence.
> 
> Support is responsive, but the app is not well polished.

-----

### "Zoho Voice love how it works, not setting it up" — 5.0/5

> **Ed** | *23 de novembro de 2024* | Contabilidade | Recommendation rating: 8.0/10
> 
> **Vantagens**: the integration with other Zoho products
> 
> **Desvantagens**: It can be confusing with multiple ways to configure
> 
> Once its up and running it is easy and convenient to use.

-----

### "Great but not the greatest yet\!" — 5.0/5

> **Kip** | *3 de dezembro de 2024* | Serviços financeiros | Recommendation rating: 8.0/10
> 
> **Vantagens**: I like the website and the user platform.  It is easy to navigate once in it for a while.  Customer service has been outstanding.
> 
> **Desvantagens**: I can't set up a call directory for each extension for incoming calls to choose whe they want to speak with. I can't switch from my laptop to my cell phone while on a call if I were to have to leave the office and stay on a call. Also, adding a conference call and not being able to dial in the number is an inconvenience.  I should not have to have the number as a contact prior.
> 
> The customer service has been outstanding.

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