---
description: Tudo sobre OneHash Chat: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OneHash Chat - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Suporte ao Cliente](/directory/32315/customer-support/software) > [OneHash Chat](/software/1028944/onechat)

# OneHash Chat

Canonical: https://www.capterra.pt/software/1028944/onechat

> A OneChat é uma ferramenta tudo-em-um de solução para comunicação com o cliente.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa OneHash Chat?

Pequenas e médias empresas

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **5.0/5** | 4 Avaliações |
| Praticidade | 4.8/5 | Based on overall reviews |
| Suporte ao cliente | 5.0/5 | Based on overall reviews |
| Relação qualidade/preço | 5.0/5 | Based on overall reviews |
| Recursos | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: OneHash
- **Founded**: 2020

## Commercial Context

- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop)
- **Idiomas**: inglês
- **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more

## Recursos

- Alerts/Escalation
- Autoresponders
- Banco de dados do cliente
- Bate-papo ao vivo
- Bate-papo com o consumidor em tempo real
- Bate-papo proativo
- Bate-papo/Mensagens instantâneas
- Comunicação multicanal
- Gerenciamento de e-mails
- Gestão da base de conhecimento
- Gestão de caixa de entrada
- Gestão de call centers
- Gestão do SLA (acordo do nível de serviço)
- Gestão do fluxo de trabalho
- Histórico de transcrições/chat
- Imagem de marca personalizável
- Macros e modelos de respostas
- Painel de atividades
- Portal de autoatendimento
- Questionários e feedback
- Relatórios e análise de dados
- Relatórios e estatística
- Third-Party Integrations

## Integrations (17 total)

- 360dialog
- Audiotype
- ChatBot
- ChatGPT
- Cloud Whatsapp
- Dialogflow
- Dyte
- Gmail
- Messenger
- Microsoft Outlook
- Slack
- Telegram
- Twilio
- Webflow
- Webhook Relay

... and 2 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software)

## Categorias relacionadas

- [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)

## Alternativas

1. [WhatsApp](https://www.capterra.pt/software/180345/whatsapp) — 4.7/5 (16298 reviews)
2. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24046 reviews)
3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1754 reviews)
4. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1715 reviews)

## Avaliações

### "Streamlined Communication and Enhanced Efficiency" — 5.0/5

> **Jao** | *9 de agosto de 2024* | Publicidade e marketing | Recommendation rating: 10.0/10
> 
> **Vantagens**: That would be its seamless integration with chatbots and third-party apps. This not only automates routine tasks but also allows for extensive customization to fit our specific needs. The platform’s ability to centralize all our communications in one place while enhancing team collaboration and customer engagement has made a significant positive impact on our operations.
> 
> **Desvantagens**: Though Onehash has effective advanced customization options, this can be a bit overwhelming at first, especially for those who aren't as tech-savvy (some agents). It takes some time to fully understand and utilize all the features effectively. However, once you get past the learning curve, the benefits far outweigh this initial challenge.
> 
> The platform has significantly streamlined our communication processes, both internally and with customers. Its robust automation features and seamless integration with various tools have improved our team's efficiency and customer engagement. While there was a learning curve initially, the flexibility and customization options it offers have allowed us to tailor the platform to our specific needs, making it an indispensable tool for our digital marketing agency.

-----

### "Now some clients are no longer lost" — 5.0/5

> **Vladimir** | *24 de dezembro de 2023* | Publicidade e marketing | Recommendation rating: 9.0/10
> 
> **Vantagens**: An excellent tool for installing customer support and service chat on a website. It is easy to track the work of operators. You can connect an artificial intelligence bot for times when operators are not available.
> 
> **Desvantagens**: There are still some small problems with the translation into Russian in the admin panel, I hope this will be fixed soon, but this does not interfere with the work much.

-----

### "One Hash Chat - Great platform for review" — 5.0/5

> **Inderpreet** | *4 de junho de 2024* | E-Learning | Recommendation rating: 8.0/10
> 
> **Vantagens**: Chat customer support , integrations , human handover and effectively customer support
> 
> **Desvantagens**: Its is over good platform , hope to have more integration like intercom
> 
> I started using onehash chat since more than 6 months , quite impressive , even used it for my clients , its integration are increasing

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### "Very useful tool" — 5.0/5

> **Amy** | *25 de março de 2024* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10
> 
> **Vantagens**: What I like the most is its ease of use, setting it up was a total breeze, they have a very friendly support team themselves, I faced a small technical problem and the help was almost immediate, it's not a common occurrence but there is no avoiding software bugs.
> 
> **Desvantagens**: I met no difficulties thus far, very smooth experience.
> 
> From purchase to setting it up and using it, it was a really delightful experience.

## Links

- [View on Capterra](https://www.capterra.pt/software/1028944/onechat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/250332/OneChat/> |
| en-AE | <https://www.capterra.ae/software/1028944/onechat> |
| en-AU | <https://www.capterra.com.au/software/1028944/onechat> |
| en-CA | <https://www.capterra.ca/software/1028944/onechat> |
| en-GB | <https://www.capterra.co.uk/software/1028944/onechat> |
| en-IE | <https://www.capterra.ie/software/1028944/onechat> |
| en-IL | <https://www.capterra.co.il/software/1028944/onechat> |
| en-IN | <https://www.capterra.in/software/1028944/onechat> |
| en-NZ | <https://www.capterra.co.nz/software/1028944/onechat> |
| en-SG | <https://www.capterra.com.sg/software/1028944/onechat> |
| en-ZA | <https://www.capterra.co.za/software/1028944/onechat> |
| es | <https://www.capterra.es/software/1028944/onechat> |
| es-AR | <https://www.capterra.com.ar/software/1028944/onechat> |
| es-CL | <https://www.capterra.cl/software/1028944/onechat> |
| es-CO | <https://www.capterra.co/software/1028944/onechat> |
| es-CR | <https://www.capterra.co.cr/software/1028944/onechat> |
| es-DO | <https://www.capterra.do/software/1028944/onechat> |
| es-EC | <https://www.capterra.ec/software/1028944/onechat> |
| es-MX | <https://www.capterra.mx/software/1028944/onechat> |
| es-PA | <https://www.capterra.com.pa/software/1028944/onechat> |
| es-PE | <https://www.capterra.pe/software/1028944/onechat> |
| fr | <https://www.capterra.fr/software/1028944/onechat> |
| fr-BE | <https://fr.capterra.be/software/1028944/onechat> |
| fr-CA | <https://fr.capterra.ca/software/1028944/onechat> |
| fr-LU | <https://www.capterra.lu/software/1028944/onechat> |
| pt | <https://www.capterra.com.br/software/1028944/onechat> |
| pt-PT | <https://www.capterra.pt/software/1028944/onechat> |

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