--- description: Tudo sobre Spiceworks Cloud Help Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.pt/software/102709/spiceworks-it-help-desk Page: 1 / 25\ Seguinte: [Next page](https://www.capterra.pt/software/102709/spiceworks-it-help-desk?page=2) > Baixe gratuitamente o software de helpdesk para profissionais de TI e administradores de sistemas em todo o mundo em todas as empresas. Suporte e aplicativos móveis também são gratuitos. > > Verdict: Rated **4.4/5** by 585 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Spiceworks Cloud Help Desk? Profissionais de TI\! Não há nada melhor do que facilitar a vida dos profissionais de TI. Seja um CTO, gerente de TI, especialista em suporte de TI ou administrador de sistema, o Spiceworks tem algo para todos. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 585 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Ziff Davis ## Commercial Context - **Preço inicial**: 6,00 US$ - **Modelo de preços**: (Free version available) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, inglês - **Available Countries**: Alemanha, Austrália, Canadá, China, Estados Unidos, Irlanda, Japão, Reino Unido, Índia ## Recursos - Agendamento de manutenção - Alertas/notificações - Alerts/Escalation - Análise da causa raiz - Análise de dados - Análise de rede - Auditoria de problemas - Controle e acesso remoto - Controles/permissões de acesso - Ferramentas de diagnóstico - Geração de relatórios de tempo de funcionamento - Gerenciamento de conectividade - Gerenciamento de configuração - Gerenciamento de correções - Gestão da base de conhecimento - Gestão de ativos de TI - Gestão de atribuições - Gestão de capacidades - Gestão de conformidade - Gestão de estoques - Gestão de incidentes - Gestão de mudanças - Gestão de problemas - Gestão de recursos - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Indicadores de desempenho - Monitoramento - Monitoramento do desempenho - Monitoramento do servidor - Painel - Portal de autoatendimento - Priorização - Rastreamento de recursos - Real-Time Monitoring - Registros de eventos - Relatórios de TI - Relatórios de tráfego da Internet - Relatórios e análise de dados - Roteamento automático - Supervisão de rede - Suporte do cliente ## Opções de suporte - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) - [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software) - [Software para IT, Servidor e Monitoramento de Rede](https://www.capterra.pt/directory/32713/server-monitoring/software) - [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (751 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4083 reviews) 4. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1786 reviews) ## Avaliações ### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5 > **Joshua** | *20 de dezembro de 2022* | Bancos | Recommendation rating: 9.0/10 > > **Vantagens**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity. > > **Desvantagens**: I haven't find any fault using the app, so there is non for me to write > > My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation. ----- ### "The Society's review" — 4.0/5 > **Jason** | *25 de setembro de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 8.0/10 > > **Vantagens**: Super easy to use, straightforward, and simple. Covers everything I need. HIPAA protected and budget friendly. > > **Desvantagens**: Could use more customization options, end users struggle with getting setup and accessing at times. Almost too simple. ----- ### "Could do better" — 2.0/5 > **Tom** | *24 de março de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 2.0/10 > > **Vantagens**: The price point compared to other solutions > > **Desvantagens**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "It works well for a small business support desk" — 4.0/5 > **Shayla** | *17 de março de 2023* | Internet | Recommendation rating: 9.0/10 > > **Vantagens**: For internal clients, we rely only on Spiceworks as our ticket-based support system. If a user experiences a problem that can be resolved by IT, they need only visit the site and, in a matter of seconds, create a ticket that includes screenshots and other information that will aid us in fixing the problem as soon as possible. > > **Desvantagens**: My only gripe is that it is not simple to view all tickets in one place, regardless of their status, using the "my tickets" feature. > > The UI is intuitive and easy to use, especially if you're new to helpdesk software. It's easy to use and efficient, making it ideal for a company with a small support staff. It's simple to use; I was able to set up my agents and ticket alerts and begin receiving tickets in a matter of minutes. ----- ### "Easy ticket management, I like it\!" — 4.0/5 > **Naz** | *4 de fevereiro de 2026* | Gestão da educação | Recommendation rating: 9.0/10 > > **Vantagens**: It is my first ticketing system experience and I can say that it was easy to learn, it took me only a day to figure out everything. I believe they care about security because even sometimes I have to re-login in the middle of the day even if I was just switching the tabs on the browser. We are a small team (2 persons) so I believe we are using the free-tier and it covers everything we need. > > **Desvantagens**: There is one bug happens sometimes when I try to reply a customer inside the ticket. The system shows that message sent and I can see it on my dashboard but there was few occasions that customer reported that they didn't hear from us even though we replied to their message. When this issue happens we try to remember and reply the customer over email. > > Overall it makes my life easier, I can easily follow the issues happening in our campus, bugs happen but I don't complain. ----- Page: 1 / 25\ Seguinte: [Next page](https://www.capterra.pt/software/102709/spiceworks-it-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/102709/spiceworks-it-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data