--- description: Tudo sobre Spiceworks Cloud Help Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.pt/software/102709/spiceworks-it-help-desk Page: 1 / 25\ Seguinte: [Next page](https://www.capterra.pt/software/102709/spiceworks-it-help-desk?page=2) > Baixe gratuitamente o software de helpdesk para profissionais de TI e administradores de sistemas em todo o mundo em todas as empresas. Suporte e aplicativos móveis também são gratuitos. > > Verdict: Rated **4.4/5** by 586 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Spiceworks Cloud Help Desk? Profissionais de TI\! Não há nada melhor do que facilitar a vida dos profissionais de TI. Seja um CTO, gerente de TI, especialista em suporte de TI ou administrador de sistema, o Spiceworks tem algo para todos. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 586 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Ziff Davis ## Commercial Context - **Preço inicial**: 6,00 US$ - **Modelo de preços**: (Free version available) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, inglês - **Available Countries**: Alemanha, Austrália, Canadá, China, Estados Unidos, Irlanda, Japão, Reino Unido, Índia ## Recursos - Agendamento de manutenção - Alertas/notificações - Alerts/Escalation - Análise da causa raiz - Análise de dados - Análise de rede - Auditoria de problemas - Controle e acesso remoto - Controles/permissões de acesso - Ferramentas de diagnóstico - Geração de relatórios de tempo de funcionamento - Gerenciamento de conectividade - Gerenciamento de configuração - Gerenciamento de correções - Gestão da base de conhecimento - Gestão de ativos de TI - Gestão de atribuições - Gestão de capacidades - Gestão de conformidade - Gestão de estoques - Gestão de incidentes - Gestão de mudanças - Gestão de problemas - Gestão de recursos - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Indicadores de desempenho - Monitoramento - Monitoramento do desempenho - Monitoramento do servidor - Painel - Portal de autoatendimento - Priorização - Rastreamento de recursos - Real-Time Monitoring - Registros de eventos - Relatórios de TI - Relatórios de tráfego da Internet - Relatórios e análise de dados - Roteamento automático - Supervisão de rede - Suporte do cliente ## Opções de suporte - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) - [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software) - [Software para IT, Servidor e Monitoramento de Rede](https://www.capterra.pt/directory/32713/server-monitoring/software) - [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.6/5 (803 reviews) 3. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews) 4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews) ## Avaliações ### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5 > **Joshua** | *20 de dezembro de 2022* | Bancos | Recommendation rating: 9.0/10 > > **Vantagens**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity. > > **Desvantagens**: I haven't find any fault using the app, so there is non for me to write > > My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation. ----- ### "SpiceWorks Cloud IT helpdesk for free\!" — 4.0/5 > **john** | *21 de outubro de 2019* | Rede de computadores | Recommendation rating: 9.0/10 > > **Vantagens**: Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free\! > > **Desvantagens**: The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business. > > Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself. ----- ### "Could do better" — 2.0/5 > **Tom** | *24 de março de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 2.0/10 > > **Vantagens**: The price point compared to other solutions > > **Desvantagens**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "It works well for a small business support desk" — 4.0/5 > **Shayla** | *17 de março de 2023* | Internet | Recommendation rating: 9.0/10 > > **Vantagens**: For internal clients, we rely only on Spiceworks as our ticket-based support system. If a user experiences a problem that can be resolved by IT, they need only visit the site and, in a matter of seconds, create a ticket that includes screenshots and other information that will aid us in fixing the problem as soon as possible. > > **Desvantagens**: My only gripe is that it is not simple to view all tickets in one place, regardless of their status, using the "my tickets" feature. > > The UI is intuitive and easy to use, especially if you're new to helpdesk software. It's easy to use and efficient, making it ideal for a company with a small support staff. It's simple to use; I was able to set up my agents and ticket alerts and begin receiving tickets in a matter of minutes. ----- ### "FANTASTIC AND FREE\!" — 4.0/5 > **John** | *18 de fevereiro de 2026* | Bens de consumo | Recommendation rating: 10.0/10 > > **Vantagens**: Free and easy to use, fits our needs for SMB perfectly\! Helps us log cases and prioritize incident response as well as history for issues. > > **Desvantagens**: Had a multi-day outage with their email provider recently, communication was lacking and no ETA/ETR was provided. This is definitely not the norm. The other thing is increasingly paywalled. We are safe so far but not within our budget to pay out the nose for a shop with 2-3 techs. > > Fantastic\! 9/10 we have loved everything besides what I placed in the Cons. Some people miss the on-prem, but I don't miss maintaining that extra server. ----- Page: 1 / 25\ Seguinte: [Next page](https://www.capterra.pt/software/102709/spiceworks-it-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/102709/spiceworks-it-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data