---
description: Tudo sobre Spiceworks Cloud Help Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Spiceworks Cloud Help Desk - Preço, avaliações e classificação - Capterra Portugal 2026
---

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# Spiceworks Cloud Help Desk

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> Baixe gratuitamente o software de helpdesk para profissionais de TI e administradores de sistemas em todo o mundo em todas as empresas. Suporte e aplicativos móveis também são gratuitos.
> 
> Verdict: Rated **4.4/5** by 584 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Spiceworks Cloud Help Desk?

Profissionais de TI\! Não há nada melhor do que facilitar a vida dos profissionais de TI. Seja um CTO, gerente de TI, especialista em suporte de TI ou administrador de sistema, o Spiceworks tem algo para todos.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.4/5** | 584 Avaliações |
| Praticidade | 4.3/5 | Based on overall reviews |
| Suporte ao cliente | 4.2/5 | Based on overall reviews |
| Relação qualidade/preço | 4.6/5 | Based on overall reviews |
| Recursos | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Ziff Davis

## Commercial Context

- **Preço inicial**: 6,00 US$
- **Modelo de preços**:  (Free version available)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, inglês
- **Available Countries**: Alemanha, Austrália, Canadá, China, Estados Unidos, Irlanda, Japão, Reino Unido, Índia

## Recursos

- Agendamento de manutenção
- Alertas/notificações
- Alerts/Escalation
- Análise da causa raiz
- Análise de dados
- Análise de rede
- Auditoria de problemas
- Controle e acesso remoto
- Controles/permissões de acesso
- Ferramentas de diagnóstico
- Geração de relatórios de tempo de funcionamento
- Gerenciamento de conectividade
- Gerenciamento de configuração
- Gerenciamento de correções
- Gestão da base de conhecimento
- Gestão de ativos de TI
- Gestão de atribuições
- Gestão de capacidades
- Gestão de conformidade
- Gestão de estoques
- Gestão de incidentes
- Gestão de mudanças
- Gestão de problemas
- Gestão de recursos
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do SLA (acordo do nível de serviço)
- Gestão do conhecimento
- Indicadores de desempenho
- Monitoramento
- Monitoramento do desempenho
- Monitoramento do servidor
- Painel
- Portal de autoatendimento
- Priorização
- Rastreamento de recursos
- Real-Time Monitoring
- Registros de eventos
- Relatórios de TI
- Relatórios de tráfego da Internet
- Relatórios e análise de dados
- Roteamento automático
- Supervisão de rede
- Suporte do cliente

## Opções de suporte

- FAQs/Fórum
- Base de conhecimento
- Bate-papo

## Category

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)

## Categorias relacionadas

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software)
- [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software)
- [Software para IT, Servidor e Monitoramento de Rede](https://www.capterra.pt/directory/32713/server-monitoring/software)
- [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3418 reviews)
2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (703 reviews)
3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews)
4. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1780 reviews)

## Avaliações

### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5

> **Joshua** | *20 de dezembro de 2022* | Bancos | Recommendation rating: 9.0/10
> 
> **Vantagens**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity.
> 
> **Desvantagens**: I haven't find any fault using the app, so there is non for me to write
> 
> My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation.

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### "The Society's review" — 4.0/5

> **Jason** | *25 de setembro de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 8.0/10
> 
> **Vantagens**: Super easy to use, straightforward, and simple. Covers everything I need. HIPAA protected and budget friendly.
> 
> **Desvantagens**: Could use more customization options, end users struggle with getting setup and accessing at times. Almost too simple.

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### "Could do better" — 2.0/5

> **Tom** | *24 de março de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 2.0/10
> 
> **Vantagens**: The price point compared to other solutions
> 
> **Desvantagens**: The adverts are sometimes annoying and also the mobile app is very buggy

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### "Great FREE Helpdesk Option\!" — 5.0/5

> **Logan** | *24 de fevereiro de 2026* | Gestão da educação | Recommendation rating: 8.0/10
> 
> **Vantagens**: Honestly, it is an amazing free product\! It is a really straightforward setup, and is easily scalable to your company and IT team\!
> 
> **Desvantagens**: The mobile app and the website need to be logged in and refreshed way more than they should be. The app especially can be glitchy.
> 
> We are very thrilled with the with the cloud help desk\! We have looked at other paid solutions but haven't been able to justify going to anything else\!

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### "It works well for a small business support desk" — 4.0/5

> **Shayla** | *17 de março de 2023* | Internet | Recommendation rating: 9.0/10
> 
> **Vantagens**: For internal clients, we rely only on Spiceworks as our ticket-based support system. If a user experiences a problem that can be resolved by IT, they need only visit the site and, in a matter of seconds, create a ticket that includes screenshots and other information that will aid us in fixing the problem as soon as possible.
> 
> **Desvantagens**: My only gripe is that it is not simple to view all tickets in one place, regardless of their status, using the "my tickets" feature.
> 
> The UI is intuitive and easy to use, especially if you're new to helpdesk software. It's easy to use and efficient, making it ideal for a company with a small support staff. It's simple to use; I was able to set up my agents and ticket alerts and begin receiving tickets in a matter of minutes.

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## Links

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