--- description: Tudo sobre Spiceworks Cloud Help Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.pt/software/102709/spiceworks-it-help-desk Page: 1 / 25\ Seguinte: [Next page](https://www.capterra.pt/software/102709/spiceworks-it-help-desk?page=2) > Baixe gratuitamente o software de helpdesk para profissionais de TI e administradores de sistemas em todo o mundo em todas as empresas. Suporte e aplicativos móveis também são gratuitos. > > Verdict: Rated **4.4/5** by 584 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Spiceworks Cloud Help Desk? Profissionais de TI\! Não há nada melhor do que facilitar a vida dos profissionais de TI. Seja um CTO, gerente de TI, especialista em suporte de TI ou administrador de sistema, o Spiceworks tem algo para todos. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 584 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Ziff Davis ## Commercial Context - **Preço inicial**: 6,00 US$ - **Modelo de preços**: (Free version available) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, inglês - **Available Countries**: Alemanha, Austrália, Canadá, China, Estados Unidos, Irlanda, Japão, Reino Unido, Índia ## Recursos - Agendamento de manutenção - Alertas/notificações - Alerts/Escalation - Análise da causa raiz - Análise de dados - Análise de rede - Auditoria de problemas - Controle e acesso remoto - Controles/permissões de acesso - Ferramentas de diagnóstico - Geração de relatórios de tempo de funcionamento - Gerenciamento de conectividade - Gerenciamento de configuração - Gerenciamento de correções - Gestão da base de conhecimento - Gestão de ativos de TI - Gestão de atribuições - Gestão de capacidades - Gestão de conformidade - Gestão de estoques - Gestão de incidentes - Gestão de mudanças - Gestão de problemas - Gestão de recursos - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Indicadores de desempenho - Monitoramento - Monitoramento do desempenho - Monitoramento do servidor - Painel - Portal de autoatendimento - Priorização - Rastreamento de recursos - Real-Time Monitoring - Registros de eventos - Relatórios de TI - Relatórios de tráfego da Internet - Relatórios e análise de dados - Roteamento automático - Supervisão de rede - Suporte do cliente ## Opções de suporte - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) - [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software) - [Software para IT, Servidor e Monitoramento de Rede](https://www.capterra.pt/directory/32713/server-monitoring/software) - [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3396 reviews) 2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4066 reviews) 3. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (292 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1748 reviews) 5. [SysAid](https://www.capterra.pt/software/107225/sysaid) — 4.5/5 (503 reviews) ## Avaliações ### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5 > **Joshua** | *20 de dezembro de 2022* | Bancos | Recommendation rating: 9.0/10 > > **Vantagens**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity. > > **Desvantagens**: I haven't find any fault using the app, so there is non for me to write > > My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation. ----- ### "A Simple Yet Powerful Free Help Desk Solution That Delivers" — 4.0/5 > **Gannon** | *6 de outubro de 2025* | Logística e cadeia de fornecimento | Recommendation rating: 10.0/10 > > **Vantagens**: What I like most about Spiceworks Cloud Help Desk is its simplicity and ease of use. The portal is straightforward and does exactly what we need, it allows us to input and manage ticket information efficiently. I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the support process and reduces manual entry on our side. > > **Desvantagens**: What I liked least about Spiceworks Cloud Help Desk is the lack of flexibility in setting up a custom domain email connector. Instead of being able to easily integrate our own domain, I had to create a shared mailbox and set up a forwarding rule, which felt like a workaround. Additionally, the ticket search functionality could use improvement, it's difficult to locate closed tickets, and there's no easy way to search by the user who submitted the ticket. > > Overall, Spiceworks Cloud Help Desk has been a very solid experience, especially considering it's a free solution. It delivers great value without compromising core functionality, and it's helped enhance our help desk operations for employees. While there are areas for improvement, it's hard to complain about a tool that offers so much at no cost. We’re definitely open to exploring the paid version in the future, depending on the features offered. ----- ### "Could do better" — 2.0/5 > **Tom** | *24 de março de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 2.0/10 > > **Vantagens**: The price point compared to other solutions > > **Desvantagens**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "SAC Spiceworks Cloud Help Desk" — 5.0/5 > **Raul** | *22 de novembro de 2025* | Gestão da educação | Recommendation rating: 10.0/10 > > **Vantagens**: I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs. > > **Desvantagens**: Only very rarely when creating the Spiceworks Cloud Help Desk user accounts, the account needs to be created more than once. But that could have been a typo on my part or a bad user email. > > Overall, Spiceworks Cloud Help Desk has been a godsend of a program to teach critical IT help desk skills. Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion. ----- ### "The Help Desk tool that does what we need." — 4.0/5 > **Juan** | *15 de setembro de 2025* | Automação industrial | Recommendation rating: 9.0/10 > > **Vantagens**: \* Ease of use \* Very flexible and configurable \* Easy to get historical tickets for metrics \* Does emailing for me \* Cannot beat the cost \* No functional cons (this is a pro) > > **Desvantagens**: I know that the ads are a necessity, and that a paid subscription could fix the ads, but we do not pay, and they sometimes get annoying. > > We have used Spiceworks for a long time and watched as it has gone through its growth and iterations. Since day one, we have been very happy with the migration to the Cloud, and the migration from on-prem to the cloud was very easy. My team and I have experience with paid products, and for the purpose of tracking helpdesk tickets, Spiceworks has always kept up just fine. ----- Page: 1 / 25\ Seguinte: [Next page](https://www.capterra.pt/software/102709/spiceworks-it-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/102709/spiceworks-it-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data