---
description: Tudo sobre Vocalcom Salesforce Edition: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Vocalcom Salesforce Edition - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software para Central de Atendimentos](/directory/32035/contact-center/software) > [Vocalcom Salesforce Edition](/software/1022658/vocalcom-salesforce-edition)

# Vocalcom Salesforce Edition

Canonical: https://www.capterra.pt/software/1022658/vocalcom-salesforce-edition

> Monitore seu contact center e todas as suas interações com clientes em modo omnicanal a partir do Salesforce.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa Vocalcom Salesforce Edition?

Voltada para serviços de atendimento a clientes, operações de vendas e telemarketing

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.0/5** | 1 Avaliações |
| Praticidade | 4.0/5 | Based on overall reviews |
| Suporte ao cliente | 5.0/5 | Based on overall reviews |
| Relação qualidade/preço |  | Based on overall reviews |
| Recursos | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Vocalcom
- **Location**: Paris, França
- **Founded**: 1995

## Commercial Context

- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web
- **Idiomas**: espanhol, francês, inglês, português
- **Available Countries**: Argentina, Argélia, Barém, Brasil, Bélgica, Catar, Chile, Colômbia, Egito, Emirados Árabes Unidos, Espanha, França, Israel, Koweit, México, Paraguai, Peru, Reino Unido, Tunísia, Uruguai

## Recursos

- CRM
- Comunicação multicanal
- Roteamento automático
- Roteamento de chamadas

## Opções de suporte

- Suporte por telefone

## Category

- [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software)

## Categorias relacionadas

- [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software)
- [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software)
- [Sistemas de Telemarketing](https://www.capterra.pt/directory/31034/telemarketing/software)
- [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software)
- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)

## Alternativas

1. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Aircall](https://www.capterra.pt/software/144486/aircall) — 4.2/5 (458 reviews)
4. [JustCall](https://www.capterra.pt/software/157853/justcall) — 4.1/5 (223 reviews)
5. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Avaliações

### "Good solution that adds value and integrates voice into Salesforce" — 4.0/5

> **Ivan** | *27 de janeiro de 2022* | Petróleo e energia | Recommendation rating: 8.0/10
> 
> **Vantagens**: Integration with Salesforce
Features set
Tailor made IVR
> 
> **Desvantagens**: Integration with existing Telco architecture has been longer than expected.
> 
> Vocalcom Salesforce Edition has been pivotal to our Digital transformation, in order to have the telephony channel integrated within Salesforce. The support provided has been great and today we are satisfied with the choice.

## Links

- [View on Capterra](https://www.capterra.pt/software/1022658/vocalcom-salesforce-edition)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/240475/Vocalcom-Salesforce-Edition/> |
| en-AE | <https://www.capterra.ae/software/1022658/vocalcom-salesforce-edition> |
| en-AU | <https://www.capterra.com.au/software/1022658/vocalcom-salesforce-edition> |
| en-CA | <https://www.capterra.ca/software/1022658/vocalcom-salesforce-edition> |
| en-GB | <https://www.capterra.co.uk/software/1022658/vocalcom-salesforce-edition> |
| en-IE | <https://www.capterra.ie/software/1022658/vocalcom-salesforce-edition> |
| en-IL | <https://www.capterra.co.il/software/1022658/vocalcom-salesforce-edition> |
| en-IN | <https://www.capterra.in/software/1022658/vocalcom-salesforce-edition> |
| en-NZ | <https://www.capterra.co.nz/software/1022658/vocalcom-salesforce-edition> |
| en-SG | <https://www.capterra.com.sg/software/1022658/vocalcom-salesforce-edition> |
| en-ZA | <https://www.capterra.co.za/software/1022658/vocalcom-salesforce-edition> |
| es | <https://www.capterra.es/software/1022658/vocalcom-salesforce-edition> |
| es-AR | <https://www.capterra.com.ar/software/1022658/vocalcom-salesforce-edition> |
| es-CL | <https://www.capterra.cl/software/1022658/vocalcom-salesforce-edition> |
| es-CO | <https://www.capterra.co/software/1022658/vocalcom-salesforce-edition> |
| es-CR | <https://www.capterra.co.cr/software/1022658/vocalcom-salesforce-edition> |
| es-DO | <https://www.capterra.do/software/1022658/vocalcom-salesforce-edition> |
| es-EC | <https://www.capterra.ec/software/1022658/vocalcom-salesforce-edition> |
| es-MX | <https://www.capterra.mx/software/1022658/vocalcom-salesforce-edition> |
| es-PA | <https://www.capterra.com.pa/software/1022658/vocalcom-salesforce-edition> |
| es-PE | <https://www.capterra.pe/software/1022658/vocalcom-salesforce-edition> |
| fr | <https://www.capterra.fr/software/1022658/vocalcom-salesforce-edition> |
| fr-BE | <https://fr.capterra.be/software/1022658/vocalcom-salesforce-edition> |
| fr-CA | <https://fr.capterra.ca/software/1022658/vocalcom-salesforce-edition> |
| fr-LU | <https://www.capterra.lu/software/1022658/vocalcom-salesforce-edition> |
| nl | <https://www.capterra.nl/software/1022658/vocalcom-salesforce-edition> |
| nl-BE | <https://www.capterra.be/software/1022658/vocalcom-salesforce-edition> |
| pt | <https://www.capterra.com.br/software/1022658/vocalcom-salesforce-edition> |
| pt-PT | <https://www.capterra.pt/software/1022658/vocalcom-salesforce-edition> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Portugal","address":{"@type":"PostalAddress","addressLocality":"Lisbon","addressRegion":"Lisbon","postalCode":"2770-071","streetAddress":"Quinta da Fonte Rua dos Malhões Edifício D. Pedro I Paço D'Arcos, 2770-071 Lisboa Portugal"},"description":"O Capterra Portugal ajuda milhões de empresas a encontrar o software ideal. Leia avaliações de usuários reais, compare opções de softwares e tome melhores decisões para o seu negócio.","email":"info@capterra.pt","url":"https://www.capterra.pt/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.pt/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Vocalcom Salesforce Edition","description":"Voltada para serviços de atendimento a clientes, operações de vendas e telemarketing, a solução de contact center na nuvem Vocalcom está nativamente integrado no Salesforce, permitindo aumentar a eficácia dos seus agentes e proporcionar uma experiência do cliente “suave”, em todos os canais de comunicação. A solução conta com funcionalidades, que permitem personalizar suas interações com os clientes, reagir em tempo real aos desafios da atualidade, e melhorar a eficácia de suas campanhas outbound","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/62ce4d88-a805-4c0f-b6bb-9c9fdc6721a3.png","url":"https://www.capterra.pt/software/1022658/vocalcom-salesforce-edition","@type":"SoftwareApplication","@id":"https://www.capterra.pt/software/1022658/vocalcom-salesforce-edition#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.pt/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.pt/software/1022658/vocalcom-salesforce-edition#faqs","mainEntity":[{"name":"Quem usa Vocalcom Salesforce Edition?","@type":"Question","acceptedAnswer":{"text":"Voltada para serviços de atendimento a clientes, operações de vendas e telemarketing","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Software para Central de Atendimentos","position":2,"item":"/directory/32035/contact-center/software","@type":"ListItem"},{"name":"Vocalcom Salesforce Edition","position":3,"item":"/software/1022658/vocalcom-salesforce-edition","@type":"ListItem"}],"@id":"https://www.capterra.pt/software/1022658/vocalcom-salesforce-edition#breadcrumblist"}]}
</script>