--- description: Tudo sobre Vocalcom Hermes360: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vocalcom Hermes360 - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software para Central de Atendimentos](/directory/32035/contact-center/software) > [Vocalcom Hermes360](/software/1022651/vocalcom-hermes360) # Vocalcom Hermes360 Canonical: https://www.capterra.pt/software/1022651/vocalcom-hermes360 Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/1022651/vocalcom-hermes360?page=2) > Escolha uma solução para contact center em cloud intuitiva, omnicanal e pronta para IA, e ofereça um atendimento ao cliente excepcional > > Verdict: Rated **4.9/5** by 17 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Vocalcom Hermes360? Los profissionais de marketing e relacionamento com clientes ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.9/5** | 17 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.8/5 | Based on overall reviews | | Recursos | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Vocalcom - **Location**: Paris, França - **Founded**: 1995 ## Commercial Context - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local) - **Idiomas**: espanhol, francês, inglês, português, português do Brasil, português europeu - **Available Countries**: Alemanha, Angola, Argentina, Argélia, Arábia Saudita, Austrália, Barém, Benim, Bolívia, Botsuana, Brasil, Bulgária, Burquina Faso, Burundi, Bélgica, Cabo Verde, Camarões, Canadá, Catar, Chade and 101 more ## Recursos - Agendamento de retorno de chamada - Alerts/Escalation - Análise de texto - Bate-papo ao vivo - CRM - Call center de ligações de entrada - Call center de ligações saída - Chatbot - Comunicação multicanal - Converter texto em voz - Discador automático - Discador preditivo - Distribuição automática de chamadas - Gerenciamento de contatos - Gerenciamento de e-mails - Gestão da qualidade - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão de pesquisas/enquetes - Gravação de chamadas - IVR - Identificador de chamadas - Integração de telefonia por computador - Interface do agente - Mensagens por voz - Modelos personalizáveis - Monitoração de chamadas - Painel - Questionários e feedback - Rastreamento de interações - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Transferência de chamadas ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone ## Category - [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software) ## Categorias relacionadas - [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software) - [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software) - [Sistemas de Telemarketing](https://www.capterra.pt/directory/31034/telemarketing/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Alternativas 1. 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[PhoneBurner](https://www.capterra.pt/software/134672/phoneburner) — 4.8/5 (176 reviews) ## Avaliações ### "for me it is the best program to manage telesales" — 5.0/5 > **david** | *3 de junho de 2018* | Recommendation rating: 9.0/10 > > **Vantagens**: Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users. > > **Desvantagens**: I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users > > acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence ----- ### "Simply, effortless technology" — 5.0/5 > **Mims** | *10 de julho de 2015* | Serviços e tecnologia da informação > > **Vantagens**: Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience > > **Desvantagens**: Looking forward to deploying the new webRTC feature in the next couple of months\! > > dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support. ----- ### "great and easy to use contact center solution" — 4.0/5 > **eric** | *3 de maio de 2013* > > **Vantagens**: we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour \! ) and to use by my team > > **Desvantagens**: we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions > > I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation ----- ### "Strong Partnership with Vocalom" — 5.0/5 > **Rob** | *3 de junho de 2015* | Telecomunicações > > We are working for more than 8 years together with Vocalcom. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. The customers we are working with are very happy with the solution and our support. Our latest succes story together with Vocalom is winning a national aword for best use of Technology in the Benelux. ----- ### "User Friendly , Easy to Use , excellent functionality." — 5.0/5 > **Yves** | *24 de março de 2016* > > Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up\!\! ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/1022651/vocalcom-hermes360?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/1022651/vocalcom-hermes360) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data