--- description: Tudo sobre Vision Helpdesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vision Helpdesk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Vision Helpdesk](/software/102230/vision-helpdesk) # Vision Helpdesk Canonical: https://www.capterra.pt/software/102230/vision-helpdesk Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/102230/vision-helpdesk?page=2) > O Vision Helpdesk oferece suporte técnico, suporte técnico via satélite ou suporte técnico a várias empresas e ferramentas de software de central de serviços de ITIL para empresas de todos os portes. > > Verdict: Rated **4.6/5** by 48 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Vision Helpdesk? Empresas de comércio eletrônico, negócios online, empresas de software, indústria de suporte, empresas de hospedagem na Internet. Qualquer empresa que deseje oferecer suporte a seus clientes via e-mail, telefone, bate-papo, Facebook e Twitter ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 48 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Vision Helpdesk - **Founded**: 2007 ## Commercial Context - **Preço inicial**: 15,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe - **Available Countries**: Alemanha, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, Catar, China, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Etiópia, França, Grécia, Irlanda, Itália, Japão, Koweit, Maurícia and 16 more ## Recursos - Acesso para Celular - Alertas/notificações - Alerts/Escalation - Auditoria de problemas - Autoresponders - Banco de dados do cliente - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Comunicação multicanal - Configuration Management Database (CMDB) - Ferramentas de colaboração - Formulário offline - Gerenciamento de configuração - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de ativos de TI - Gestão de atribuições - Gestão de call centers - Gestão de contratos e licenças - Gestão de filas - Gestão de incidentes - Gestão de mudanças - Gestão de problemas - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Histórico de transcrições/chat - Imagem de marca personalizável - Macros e modelos de respostas - Painel - Painel de atividades - Portal de autoatendimento - Priorização - Questionários e feedback - Rastreamento de recursos - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Segmentação geográfica - Suporte do cliente - Third-Party Integrations - Transferências/encaminhamento ## Integrations (30 total) - Aircall - Capsule - ClickDesk - Comm100 - Drupal - FreshBooks - Gmail - GoTo Meeting - Google Workspace - Insightly - Jira - Joomla - Lime Connect - LinkedIn for Business - LiveChat ... and 15 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) - [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software) - [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18782 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1723 reviews) ## Avaliações ### "Decent but Dated - Does the Job" — 4.0/5 > **Rabindra** | *30 de outubro de 2025* | Segurança de rede e informática | Recommendation rating: 9.0/10 > > **Vantagens**: The ticket management system is solid and straightforward. It's easy to create, assign, and track support tickets without getting lost in complicated menus. The interface is clean and Support response time has been decent when issues come up, and the customization options let us tweak workflows to match our process. > > **Desvantagens**: The mobile app is buggy and sometimes loses connection. Performance slows down when we have high ticket volumes. > > It's a functional helpdesk tool that handles the basics well, but it feels outdated compared to competitors. ----- ### "A Powerful Helpdesk Software For Growing Business" — 5.0/5 > **Simona** | *19 de dezembro de 2024* | Telecomunicações | Recommendation rating: 9.0/10 > > **Vantagens**: I like that offering support to our customers is easy with Vision Helpdesk. I like the plenty of customization options. The solution is easy to deploy and use. > > **Desvantagens**: Vision Helpdesk has been awesome. No dislikes. ----- ### "Best customer support desk" — 3.0/5 > **Avaliador Verificado** | *24 de agosto de 2025* | Automotivo | Recommendation rating: 5.0/10 > > **Vantagens**: Best service request process for customer. Easy to report the issues The resolution process is fast. > > **Desvantagens**: Lack of staff and server issues More maintenance break Anyway it has less disadvantage and recommended > > My overall rating is very good for customer support and value for money. I refer my colleagues to use this software ----- ### "Outstanding Customer Support with Vision Helpdesk" — 5.0/5 > **Boyang** | *9 de março de 2023* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. They are always willing to answer any questions or help troubleshoot any problems. They are also very prompt in responding to customer inquiries. > > **Desvantagens**: The only downside to Vision Helpdesk is the cost. It can be quite expensive for a customer service software. However, it is worth it for the excellent customer service you get in return. > > I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer service team is always available and willing to help. The software is easy to use and provides a great user experience. The cost is a bit expensive but it is worth it for the excellent customer service you get in return. ----- ### "Vision Helpdesk is the best\!" — 5.0/5 > **Isaac** | *20 de maio de 2025* | Recursos Humanos | Recommendation rating: 10.0/10 > > **Vantagens**: Vision help desk has been great for my office to use\! Its customer service features and gamification have been wonderful and easy to work on a daily basis. > > **Desvantagens**: The only thing I didn’t like about Vision helpdesk, was that some of my employees had a hard time catching on. It was a learning curve for them, however once they caught on it was very easy to use\! > > Vision help desk has been great\! At our office we use it daily for customer support and feedback. Caring for our customers is our number 1 priority, and vision help desk makes that easy\! ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/102230/vision-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/102230/vision-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data