--- description: Tudo sobre Thrio: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Thrio - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Workflow](/directory/30091/workflow-management/software) > [Thrio](/software/1022135/thrio) # Thrio Canonical: https://www.capterra.pt/software/1022135/thrio > A plataforma híbrida de CCaaS/CPaaS da Thrio apresenta automação de processos, voz de entrada/saída, omnichannel completo e ferramentas de IA integradas. > > Verdict: Rated **5.0/5** by 5 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Thrio? De organizações a clientes de pequenas e médias empresas, terceirização de processos de negócios (BPO) e provedores de serviços, a Thrio ajuda empresas de todos os tamanhos a oferecer um excelente atendimento ao cliente e atender às metas de vendas e marketing. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **5.0/5** | 5 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 5.0/5 | Based on overall reviews | | Relação qualidade/preço | 5.0/5 | Based on overall reviews | | Recursos | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Thrio ## Commercial Context - **Preço inicial**: 89,00 US$ - **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: espanhol, francês, inglês, português - **Available Countries**: Alemanha, Andorra, Argentina, Austrália, Canadá, Colômbia, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos, Filipinas, França, Irlanda, Itália, México, Mónaco, Nova Zelândia, Países Baixos, Peru, Portugal and 7 more ## Recursos - Agendamento de retorno de chamada - Automação dos processos comerciais - Autoresponders - Ações ativadas por eventos - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Chatbot - Configuração do fluxo de trabalho - Controles/permissões de acesso - Discador automático - Distribuição automática de chamadas - Editor gráfico de fluxo de trabalho - Entroncamento SIP - Ferramentas de colaboração - Filtro de chamadas - Gestão da qualidade - Gestão de call centers - Gestão de campanhas - Gestão de conteúdo - Gestão de filas - Gestão de formulários - Gestão de pesquisas/enquetes - Gestão de pessoal - Gestão de tarefas - Gestão do fluxo de trabalho - Gravação - Gravação de chamadas - Histórico de transcrições/chat - Histórico do cliente - Imagem de marca personalizável - Integração de telefonia por computador - Interface do agente - Mensagens por voz - Monitoração de chamadas - Múltiplos scripts - Permissões por função - Personalização - Rastreamento de chamadas - Rastreamento de conformidade - Registro de chamadas - Relatórios e análise de dados - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Transcrição de chamadas - Transferência de arquivos - Transferências/encaminhamento - VoIP ... and 11 more features ## Integrations (1 total) - EPG WFM ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Workflow](https://www.capterra.pt/directory/30091/workflow-management/software) ## Categorias relacionadas - [Sistemas de Workflow](https://www.capterra.pt/directory/30091/workflow-management/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) - [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software) ## Alternativas 1. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (990 reviews) 2. [Genesys Cloud CX](https://www.capterra.pt/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 3. [UJET](https://www.capterra.pt/software/164070/ujet) — 4.6/5 (140 reviews) 4. [JustCall](https://www.capterra.pt/software/157853/justcall) — 4.1/5 (224 reviews) 5. [Zoho Voice](https://www.capterra.pt/software/1029158/zoho-voice) — 4.0/5 (46 reviews) ## Avaliações ### "A+ Implementation & Support Teams & Overall Design" — 5.0/5 > **Jason** | *29 de junho de 2023* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: The open Thrio architecture allows an unlimited number of creative solutions to unexpected platform needs. Whether I get requests for API integration or the implementation of an AI component for call analysis the Thrio team gets the work done. > > **Desvantagens**: We didn't find them sooner as we would have been more competitive on other opportunities. ----- ### "Great Omnichannel Platform" — 5.0/5 > **Justin** | *12 de dezembro de 2022* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: Thrio does it all. When we made the switch from a previous vendor, the improvements were seen immediately. Since then, Thrio has helped us improve our dialing efforts, expand into omnichannel, and has helped us develop an excellent online portal. > > **Desvantagens**: We look forward to their planned expansion of their visual data reports and the ability to utilize social media platforms like Whatsapp. ----- ### "Amazing product and support\!" — 5.0/5 > **Bonnie** | *20 de junho de 2023* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: As a 24hour call center servicing various types of clients, the majority of our business relies on the Thrio cloud contact center platform to operate. Thrio has become an exceptional partner to our business and has contributed to our growth and success in the last 5 years. They offer a reliable service with redundancy, great sound quality, superior timely support and most importantly they have the controls and safeguards in place ensuring the protection of our data. They are continually adding new features and staying relevant to all the latest advancements in technology. With all of the product offerings they still remain affordable and offer competitive pricing. > > **Desvantagens**: I cant say that we have experienced any major difficulties to date. Any minor requests were all handled promptly. > > Overall experience has been only positive and consider them a partner. ----- ### "Thanks to pandemic" — 5.0/5 > **Laure** | *20 de junho de 2023* | Filantropia | Recommendation rating: 10.0/10 > > **Vantagens**: We knew about nothing regarding call center pré pandemic. In about 5 weeks everything was set, up and running for a telethon and We’ve trained with Thrio’s help around 350 -400 volunteers whose daily job is NOT call center related…More over we are now using it on a daily basis for télémarketing operations. > > **Desvantagens**: Really don’t have anything negative to say. > > On top of operating a telethon in spite of the pandemic challenge (our volunteers were able to take calls from home) we are now way more efficient thanks to precise reports that help us evaluate the impact of the tv show directly on calls (minute by minute). We’ve gained in efficiency in télémarketing with workflows that we can easily create, adapt. Many other options are still to further explore. ----- ### "Great Company\!" — 5.0/5 > **Tina** | *23 de março de 2023* | Consultoria de gestão | Recommendation rating: 10.0/10 > > **Vantagens**: I love the responsiveness of the Team. They are always available to assist, teach and guide. The implementation was extremely easy in getting the software up and running\! > > **Desvantagens**: I'm not sure yet. The system is too new to know what I least like about it. Thrio as a company is wonderful to work with. > > From day one, they have been supportive and responsive to all of our needs. ## Links - [View on Capterra](https://www.capterra.pt/software/1022135/thrio) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data