18 anos ajudando empresas portuguesas
a escolherem o melhor software
Conheça LiveAgent
O LiveAgent ajuda no atendimento de chamadas de clientes e integra a funcionalidade de call center a uma solução de suporte técnico multicanal tudo-em-um. Centralize as chamadas telefônicas do seu site ou telefone fixo em um único local. Escolha o provedor de VoIP, conecte troncos de protocolo de iniciação de sessão (SIP na sigla em inglês) ilimitados e números locais, roteie e grave chamadas. Com o LiveAgent, é fácil fornecer atendimento ao cliente de nível internacional. Faça uma avaliação gratuita sem necessidade de cartão de crédito.
Quem usa LiveAgent?
Uma variedade de pequenas e médias empresas de comércio eletrônico, telecomunicações, seguros, software como serviço (SaaS na sigla em inglês), startups e corporações. O cliente-alvo é todo mundo que entende o quão importante é o atendimento ao cliente.
Onde o LiveAgent pode ser implantado?
Sobre o fornecedor
- QualityUnit
- Fundado em 2004
Suporte do LiveAgent
- Suporte por telefone
- Assistência 24/7
- Bate-papo
Preço do LiveAgent
Preço inicial:
- Sim, oferece teste gratuito
- Sim, oferece versão grátis
O LiveAgent possui uma versão gratuita e oferece versão de teste grátis. Versão paga do LiveAgent a partir de 19,00 US$/mês.
Planos de preços consiga uma avaliação gratuitaSobre o fornecedor
- QualityUnit
- Fundado em 2004
Suporte do LiveAgent
- Suporte por telefone
- Assistência 24/7
- Bate-papo
Vídeos e imagens do LiveAgent
Recursos do LiveAgent
Alternativas ao LiveAgent
Avaliações do LiveAgent
Customer Service Software - If Your're Looking for Basic
Muito bom !
Comentários: usei com meus emails e nao vi nenhum problema
Vantagens:
Sim, não tem como não gostar pois ainda tenho muito a conhecer ainda mas vamos ver oque ainda temos pela frente!
Desvantagens:
ainda estou no tempo de teste mais estou axando muito bom que vou ver se consigo enteder melhor !
Resposta do QualityUnit
ano passado
Hey Evenilson, Great to hear you're enjoying the test period so far! Using LiveAgent to efficiently manage emails seems like a big hit with you. We aim to keep making email organization a breeze. The adventure ahead awaits with plenty of features to explore and utilize. Do not hesitate also to ask us for tips and tricks that could make your experience better :) - LiveAgent Team
Uma opção simples e eficiente para interações em tempo real
Comentários: Em suma, é uma opção sólida para empresas que desejam uma solução simples e eficiente para interações em tempo real com seus visitantes.
Vantagens:
O LiveAgent é uma plataforma que oferece uma experiência satisfatória para interações em tempo real com os visitantes do meu site. Embora sua interface possa parecer mais simples em comparação com concorrentes como Crisp, Helpcrunch e Intercom, o LiveChat se destaca pela sua eficiência e facilidade de uso.
Desvantagens:
O LiveAgent pode não atender às necessidades de empresas que buscam recursos avançados, como automação de chatbots, análise avançada de dados ou integração com IA.
Resposta do QualityUnit
ano passado
Hey Gabriel, thanks for your feedback. We are glad to hear that LiveAgent is serving your needs well. We noted your concerns regarding our advanced features too. As we continue to grow, we're constantly working on enriching our toolkit and providing even more solutions. Your opinion matters to us and it's insightful for our development selection. Remember, we are always here to assist you. Thanks again and cheers to creating engaging connections in the E-learning world. - LiveAgent Team
Atendimento ao consumidor
Comentários: Até o presente momento tenho tido bons resultados com o softwhere.
Vantagens:
Ótimo Suporte, agilidade no atendimento ao potencial cliente, de forma personalizada.
Desvantagens:
Ainda tenho um pouco de dificuldade de integrar com outros produtos, mas acredito que seja pq estou iniciando o uso ainda. Minha demanda ainda é pequena pra fazer uma critica.
Resposta do QualityUnit
há 2 anos
Hello Flavia, Cheers for the great feedback. It's wonderful you've found our support to be top-tier. Our dedicated team always strives for reliable and swift responses. Sounds like integration is a bit of a challenge, though. As a newcomer, we understand there may be a bit of a learning curve, but we're confident you'll get the hang of it soon! Thanks again and remember we're here to assist if needed! - LiveAgent Team
Muito caro pelo que entrega...
Vantagens:
Ele tem uma interface dinâmica, mas ainda acho bem mais simples comparada com outros concorrentes, como o Crisp, Helpcrunch e Intercom...
Desvantagens:
Além de ser caro, o widget de chat não é tão bonito, além de ser bem ruim em responsividade.
Resposta do QualityUnit
ano passado
Hi José, Thank you for your review. We are sorry to hear that LiveAgent was not a good fit for you. Our team appreciates all constructive feedback so you are welcome to email us any suggestions so we can continue to improve! -LiveAgent team
Um ótimo software para suporte
Vantagens:
Estou usando e venho gostando muito do LiveAgent, ele é prático de fácil utilização, além de ser muito moderno
Desvantagens:
Poderia ter mais funcionalidades iguais o Crisp e Intercom, sinto falta de alguns recursos
Resposta do QualityUnit
ano passado
Hello Bruna! Thank you for your awesome 5-star review! :) - LiveAgent Team
Ótimo custo x benefício
Vantagens:
Sistema bem completo, com vários canais de suporte ao cliente.
Desvantagens:
Achei a interface pouco intuitiva para quem não está acostumado com esse tipo de sistema.
Resposta do QualityUnit
há 9 meses
Hello Soraya. Thank you for your review and feedback. - LiveAgent Team
Opção simples e eficiente
Comentários: É uma opção sólida para empresas que desejam uma solução simples e eficiente para interações em tempo real com seus visitantes.
Vantagens:
O LiveChat é uma plataforma que oferece uma experiência satisfatória para interações em tempo real com os visitantes do seu site. Embora sua interface possa parecer mais simples em comparação com concorrentes como Crisp, Helpcrunch e Intercom, o LiveChat se destaca pela sua eficiência e facilidade de uso.
Desvantagens:
Embora o LiveChat permita alguma personalização, as opções disponíveis podem ser consideradas limitadas por alguns usuários. Se você deseja uma aparência altamente personalizada para o widget do chat, pode ser necessário procurar outras opções mais flexíveis.
Resposta do QualityUnit
ano passado
Hey Pedro, Your words about LiveChat's efficiency made us smile. We hear your thoughts on customization; it's something we're always looking to improve. Remember, for any intricacies you encounter, our live support has got your back. Thanks for your insight and your role in our growth. Until next time, stay awesome! - LiveAgent Team
Indico para todos negócios
Vantagens:
Muito bom para o dia a dia e atende perfeitamente as demandas
Desvantagens:
As vezes há uma lentidão para atualizar mas nada que atrapalhe o trabalho.
Resposta do QualityUnit
há 2 anos
Hello Allan! Thank you for recommending LiveAgent :) We're pleased to know that our software perfectly meets your everyday demands! We appreciate your feedback regarding occasional slowness in updates as well. Our team constantly strives to improve the user experience, and your input helps us in that mission. Rest assured, we'll continue working on enhancing our performance to ensure a smooth workflow for you. Thanks once again for your kind words! - LiveAgent Team
Ótimo custo benefício
Vantagens:
Utilizo o LAdesk todos os dias na minha rotina, e é uma ferramenta muito simples e dinâmica de se trabalhar, desde o meu primeiro dia não encontrei dificuldades. Se comparado com outras ferramentas de CRM na questão Custo X Entrega, acredito ser uma das melhores do mercado.
Desvantagens:
O live chat é uma ferramenta que ainda precisa ser um pouco aprimorada, a visualização dele na tela do agente não é tão boa.
Resposta do QualityUnit
há 5 anos
Thank you very much for your honest feedback, Daiane :) I am very glad that LiveAgent is helping you in your day to day work! Feel free to shoot us with any suggestions at [email protected] and we will be happy to pass it on to our developers :)
otimo
Comentários: fantástica!
Vantagens:
a facilidade e funcionalidades de fácil manuseio..
Desvantagens:
tudo muito bom nao tive e nao estou tendo nenhum problema ate o momento!
Resposta do QualityUnit
há 4 anos
Hello Tais, thanks a lot for your amazing feedback! You know where to find us should you need anything! :)
The easiest to use customer service software
Comentários: It helps me organize the movies so that I can give my users a good experience. With this wonderful method, I am able to eliminate the need for assistance and significantly reduce the amount of time I spend responding to support tickets.
Vantagens:
Having pre-written answers available has been a huge time-saver. The option to make my own fields for recording certain bits of client data is also quite useful. My help desk has a record of every time I asked for help. It has helped me get back to support tickets much sooner.
Desvantagens:
The UI is not always clear to me. It took some time for me to adjust to it. There are no other major problems. It took me a while to get everything set up, so there is a small learning curve.
Resposta do QualityUnit
ano passado
Hey Kelly, Thanks for sharing your experience with LiveAgent, particularly noting the pre-written answers' efficiency. Time-saving features are our thing! :) It's great to hear that LiveAgent is helping you in the computer software industry and fitting well into your infrastructure. We're happy to be part of your team's journey in giving your users a solid experience. Remember, we're always here to help you organize those customer queries, like a well-curated movie collection. Thanks for your time and review! - LiveAgent Team
Live Agent is practical
Comentários: From the getgo, it was self explanatory .
Vantagens:
Ease of use , control functions and setup .
Desvantagens:
Not much to say . Perhaps slight delay in logging in
Live agent rec
Vantagens:
I enjoy that live agent is always very responsive to my needs
Desvantagens:
I like least about live agent that it sometimes glitches or I get disconnected.
Resposta do QualityUnit
mês passado
Hi Sarah Beth, thank you for your review! We're glad you find LiveAgent responsive to your needs. We're sorry for any glitches or disconnections you've experienced. Our team takes such issues seriously, so please feel free to reach out if this continues—we're here 24/7 to assist. - The LiveAgent Team
LiveAgent Review- Best IT Product
Comentários: Overall we and our team is satisfied using LiveAgent, we recommend users to try and use it.
Vantagens:
LiveAgent is very good product to use in our company, we are able to manage remotely IT support and technical tickets
Desvantagens:
We are very satisfied with support and services. And we do not have anything to dislike about these products.
Resposta do QualityUnit
há 6 meses
Hi Aarti, Thanks a bunch for your feedback! It's great to know you're happy with our support and services. If you ever need a hand or have any suggestions, just let us know. - The LiveAgent Team
Excellent Customer support software
Comentários: Been with liveagent for a couple months now, I am sure there is more to learn, but everything working for me as I expected it too and how I need it too, so I am very happy.
Vantagens:
I love everything about it, the format, layout the way of ease it helps my work flow to ensure I can easily track customer questions and requests... The live chat feature looks great on our store and the pop ups which I customer starts a chat ensures I dont miss anything, something which happened a lot with our previous software. Couple times I have reached out for support, they've come back very quickly and helped me with my own questions. Really happy with liveagent.
Desvantagens:
To be honest, not really comes across anything... I was looking for something simple, and for me this is it, works so well for my needs and my customers.
Resposta do QualityUnit
há 2 semanas
Hi Paul! Thanks for your detailed review. We’re thrilled LiveAgent is simplifying your workflow. The live chat feature and quick support are designed to do just that! :) - The LiveAgent Team
Live Agent Experience - Prashanth
Comentários: Their customer service team is at par excellent
Vantagens:
I like the Features and Integrations live agent provides
Desvantagens:
One stop solution of integrated Call, Chat & Emails
Alternativas consideradas anteriormente: tawk.to e Freshdesk
Razões para escolher o LiveAgent: Zendesk stopped offering Chat visitor list
Software anterior: Zendesk Suite
Razões para mudar para o LiveAgent: Because felt has more to offer and integrations
Next level communication app
Comentários: Good experience, when compared to another application offering these tools I prefer this one much more.
Vantagens:
Easily helps us get all communication channels in one place.
Desvantagens:
Had a little bit trouble setting up SIP Trunk but finally made it work.
Resposta do QualityUnit
há 3 meses
Thanks for your positive review, Lukasz! It's great to hear that LiveAgent brings all your communication channels into one place. Sorry to hear about the SIP Trunk setup issues, but glad they were resolved. If any other questions come up, feel free to reach out. - The LiveAgent Team
Awesome Software for Your Business
Comentários: Amazing so far. So many more capabilities than I sm used to.
Vantagens:
We are an electronic repair shop that came from Pure Chat and we are in love with all the capabilities of this software. More affordable and more offerings equals success! I highly recommend.
Desvantagens:
Nothing yet! Been testing for two weeks now and it is perfect.
Fast, Effective and Simple Support Solution
Comentários: So far it has worked very well. Customers can easily start chats or send emails if chat is offline. Communications get recorded and can responded to at any time. More agents can easily be added and the service is not terribly expensive.
Vantagens:
It's easy and intuitive to setup. Adding the chat widget to my existing website was very easy.
Desvantagens:
Chat widget javascript payload drags down Pagespeed scores. Pagespeed indicates depreciated APIs are being used by LiveAgent.
Alternativas consideradas anteriormente: Zendesk Suite
Razões para mudar para o LiveAgent: Zendesk is rather bloated and it's confusing.
A simple and easily accessible customer service tool
Vantagens:
Transparency and clear rules. Bringing all communication channels to one e-mail box. The software is responsive and has a simple interface.
Desvantagens:
No ready-made startup configuration. Limited number of statuses.
Resposta do QualityUnit
há 3 semanas
Thank you very much for your kind review, Magda. If you need to create more statuses than those that are already prebuilt in LiveAgent, you can create multiple tags and add them to tickets whenever required to categorize them however you need. Feel free to contact our technical team via chat on our website if you require any assistance :)
Excellent software at great price
Vantagens:
Simple to learn, complete and all in one software.
Desvantagens:
I can not think of anything that is not good.
Alternativas consideradas anteriormente: Zendesk Suite
Razões para mudar para o LiveAgent: Better price and great product. Seams easier to use.
Resposta do QualityUnit
ano passado
Thank you, Pierre, for your 5-star review! We're thrilled to hear you find LiveAgent easy to learn and appreciate its all-in-one functionality. If anything comes to mind that you'd like to see improved or added, we're here to listen and help make your experience even better! - LiveAgent Team
I think LiveAgent is fantastic software
Comentários: Every company needs the ideal thing, which is to treat every email as a ticket. If a client does not respond to my follow-up email within three days (thanks to a rule I set up in Los Angeles), a new ticket is opened and I am prompted to contact them again. Such follow-ups should never be sent from regular email accounts since doing so requires excessive monitoring.
Vantagens:
Thanks to LiveAgent, I never have to leave the app to check my Gmail or Yahoo Mail inboxes again. As a marketing professional, I have access to a plethora of email accounts, and I've lost several business opportunities due to my own laziness in checking my inbox. With their "Unlimited Email Accounts" function, LiveAgent scores major points. To make things easier, I included my LA-based email address.
Desvantagens:
If you use LiveAgent as your email client, you won't notice any "unread" messages when you check your inbox. But that's not a major problem.
Resposta do QualityUnit
ano passado
Hello Gary! Your mention of the "Unlimited Email Accounts" function being a game-changer clearly echoed with us. Ah, tackling the labyrinth of multiple email accounts can be quite a chore, can't it? :) You're right, the charm of LiveAgent is being a one-stop solution for all communication needs, whether it's social inboxes or live chats. And we can tell you're a power user, setting up a rule to remind you of pending follow-ups. Nifty, isn't it? To comment on your minor hiccup: all incoming messages in LiveAgent are treated as "unread" until specifically handled. We believe every message deserves undivided attention! Keep exploring the tool, Gary. We strive to tick all the boxes for our users. Your feedback helps us refine our software and bridging more gaps in customer service. Thank you for being an awesome part of our journey! - LiveAgent Team
Easy-to-use and all-in-one help desk and live-chat support platform. Elevate customer experience.
Comentários: I like how perfect this help desk tool is and easy to use plus it has perfect security which meets our standards. Great user experience.
Vantagens:
LiveAgent is a full-featured and easy-to-use to use customer support platform and offers very robust and scalable features and one of its powerful and reliable features is the live-chat which is very great in helping us to resolve the customers issues on real-time and also the fact I can manage the contact forms. I also appreciate the automation feature which is time saving and makes our business processes much easier. I also like UI which is very user-friendly and easy to navigate through so it's make it easy for the first time users.
Desvantagens:
Nothing. LiveAgent will be remain to best help desk and live-chat support platform. I love how dedicated and supportive the customer support team has always been. The set-up and configuration was smooth and easy.
Resposta do QualityUnit
ano passado
Hi Luke, Thank you very much for your kind review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied both with the system's features and the support provided by our team. Keep up the amazing work! -LiveAgent team
Multi-channel Customer Support Program
Vantagens:
I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository.
Desvantagens:
LiveAgent is the most robust customer support program which I have ever used. I find nothing to outline as a flaw since it accomplishes all my needs.
Resposta do QualityUnit
há 3 meses
Hi Ojeleye, Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with its multichannel capabilities. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team
My LiveAgent experience!
Comentários: My overall experience is outstanding and beyond expectations.
Vantagens:
I liked the way the information was straight forward and easily understandable. It was very thoroughly explained and I would recommend it to others.
Desvantagens:
I would suggest to include more audio visual content to enhance the experience of all users and reach all types of audiences and learners.
Resposta do QualityUnit
há 5 meses
Thanks for your positive feedback! We'll pass your suggestion about adding more audiovisual content to our marketing team :) If you have any more feedback or need assistance, feel free to contact us anytime. - The LiveAgent Team
