--- description: Tudo sobre Amazon Connect: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Amazon Connect - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software para Central de Atendimentos](/directory/32035/contact-center/software) > [Amazon Connect](/software/1017140/amazon-connect) # Amazon Connect Canonical: https://www.capterra.pt/software/1017140/amazon-connect Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/1017140/amazon-connect?page=2) > O Amazon Connect é um centro de contato omnicanal na nuvem. > > Verdict: Rated **4.5/5** by 94 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Amazon Connect? • Empresas de telecomunicações e de serviços públicos • Empresas de varejo e e-commerce • Instituições financeiras • Empresas de logística e transporte • Empresas de tecnologia • Empresas de teleatendimento ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 94 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.4/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Amazon Web Services - **Location**: Seattle, EUA - **Founded**: 2006 ## Commercial Context - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Idiomas**: alemão, basco, búlgaro, catalão, cazaque, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, estónio, finlandês, francês, galego, grego, hebraico, hindi, húngaro, indonésio, inglês, irlandês, islandês, italiano, japonês, letão, lituano, malaio, neerlandês, norueguês, polaco, português, português do Brasil, português europeu, romeno, sueco, sérvio, sérvio, tailandês, turco, vietnamita, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 205 more ## Recursos - Agendamento de retorno de chamada - Discador preditivo - Distribuição automática de chamadas - Gerenciamento de contatos - Gerenciamento de listas - Gestão de call centers - Gestão de campanhas - Gestão de pessoal - Gravação de chamadas - IVR - Identificador de chamadas - Mensagens por voz - Monitoração de chamadas - Painel - Processamento de linguagem natural - Rastreamento de chamadas - Rastreamento de interações - Relatórios e análise de dados - Respostas automáticas - Roteamento automático - Roteamento de chamadas - Suporte do cliente ## Integrations (42 total) - AWS Lambda - Aceyus - Agaralabs - Amazon Aurora - Amazon DynamoDB - Amazon Lex - Amazon Pinpoint - Amazon Redshift - Apple Business Essentials - Bitext - CallMiner Eureka - Centrical - Clinc - Cresta - Cyara ... and 27 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone ## Category - [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software) ## Categorias relacionadas - [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software) - [Software para Chatbots](https://www.capterra.pt/directory/32448/chatbot/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) - [Software de Discagem Preditiva](https://www.capterra.pt/directory/30597/predictive-dialer/software) - [Programas de Gravação de Ligações](https://www.capterra.pt/directory/30533/call-recording/software) ## Alternativas 1. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 2. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (325 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [CallHippo](https://www.capterra.pt/software/159578/callhippo) — 4.4/5 (686 reviews) 5. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (919 reviews) ## Avaliações ### "Tudo Perfeito" — 5.0/5 > **Priscìla** | *23 de maio de 2025* | Fotografia | Recommendation rating: 10.0/10 > > **Vantagens**: Praticidade, rapidez e agilidade no dia a dia. Posso focar em outras tarefas e não fico perdendo tempo > > **Desvantagens**: Podia ter um pouco mais de autonomia para gerenciar as tarefas do dia a dia, se tivesse, ficaria perfeito\! > > Muito fluido e fácil de utilizar, adorei a usabilidade. Fácil de encontrar as funções e quando não acho de primeria, a procura é breve. ----- ### "Reliable IVR with simple interface and ease of usage" — 5.0/5 > **Abhinash** | *26 de julho de 2025* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: The design of Amazon Connect is simple and easy to modify the contact flows. Along with bringing onboard new users the setup is relatively easy. Integrations with different CRM are also easy and simple to support. > > **Desvantagens**: There needs to be a feature to complete certain actions on mass, such as creating queues, predefined attributes etc. These should be able to digest a csv and create in mass instead of having to force us to create them manually one at a time. > > It is an efficient way of tracking any tasks and provides useful analytics tool to record all customer interaction. At a glance, it allows you to see the call history to be able to better serve customer as the user is able to understand the history of the clients' concerns. ----- ### "Amazon connect review" — 5.0/5 > **Umar** | *12 de junho de 2025* | Publicidade e marketing | Recommendation rating: 10.0/10 > > **Vantagens**: 1. Scalability Easily scales from a few agents to thousands without the need for major infrastructure changes. 2. Cost-Effective (Pay-as-You-Go) No upfront costs or long-term commitments. You only pay for what you use (e.g., minutes, telephony, and data transfer). 3. Integration with AWS Ecosystem Seamlessly integrates with other AWS services like Lambda, Lex (chatbot), S3 (storage), DynamoDB, and Kinesis for enhanced functionality. 4. Omnichannel Support Supports voice, chat, and tasks in one platform, providing a consistent experience across communication channels. 5. AI and Automation Built-in tools like Amazon Lex (for conversational bots) and Contact Lens (for analytics and sentiment analysis) enhance automation and customer insight. 6. Remote-Ready Being cloud-native, it's ideal for remote or hybrid agent setups. Agents can log in from anywhere with internet access. 7. Customizable \& Flexible Highly programmable; you can create custom call flows and integrations to suit specific business processes. > > **Desvantagens**: 1. Complex Setup for Advanced Use Cases While basic setup is simple, more advanced workflows and integrations may require AWS expertise or developer resources. 2. Limited Built-In Analytics Out-of-the-box reporting can be basic. For detailed or customized analytics, you may need to integrate with Amazon QuickSight or external BI tools. 3. Learning Curve Requires understanding of AWS services and architecture, which might be overwhelming for non-technical teams. 4. Costs Can Add Up Although pricing is usage-based, costs can grow quickly with high volumes of calls, storage, and added AWS services. 5. UI/UX Limitations The user interface is functional but less polished or intuitive than some competitors like Genesys or Five9. 6. Limited Native CRM Functionality Amazon Connect is not a full CRM; you’ll need third-party CRM integration for customer management features. 7. Regional Feature Variations Some features or telephony services may not be available in all AWS regions. > > Users often appreciate the ability to launch a basic contact center quickly with minimal upfront infrastructure or cost. Setting up call routing, agent management, and basic IVR is relatively straightforward ----- ### "Pros and cons of Amazon connect" — 3.0/5 > **Hariesh** | *27 de julho de 2025* | Agricultura | Recommendation rating: 8.0/10 > > **Vantagens**: Ease of Use and Accessibility Scalability and Flexibility Integration and Customization Real-Time Analytics and AI Quick setup > > **Desvantagens**: Steep learning curve and technical complexity Limited built-in features Customer support/service frustrations > > Amazon Connect receives positive feedback for its user-friendly interface, ease of deployment, and integration with other AWS services. However, some users find the platform has a steep learning curve, particularly for advanced features, and mention technical complexity when customizing call flows or integrating with external systems. ----- ### "Amazon Connect" — 5.0/5 > **Angelika** | *4 de junho de 2025* | Design | Recommendation rating: 10.0/10 > > **Vantagens**: you can use it for customer interactions and it allows you to manage tasks as well. it allows you to handle customer inquiries. > > **Desvantagens**: Nothing. Amazon Connect is awesome. i use it for my buisiness for the members who work on the phone end taking calls and tending to customers. > > my overall experience has been Amazing. Amazon Connect really helps with business needs. whether you want to chat or message it allows you to do it. ----- Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/1017140/amazon-connect?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/1017140/amazon-connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data