--- description: Tudo sobre Enghouse Contact Center: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Enghouse Contact Center - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Enghouse Contact Center](/software/1014147/enghouse-contact-center) # Enghouse Contact Center Canonical: https://www.capterra.pt/software/1014147/enghouse-contact-center Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/1014147/enghouse-contact-center?page=2) > Soluções de call center para pequenas e médias empresas (PMEs) e empresas globais com vários locais. Certificação do Microsoft Teams. Opções: nuvem, híbrido ou no local. > > Verdict: Rated **4.5/5** by 21 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Enghouse Contact Center? Cobertura completa do mercado: de 10 a milhares de agentes. As verticais incluem: Finanças, saúde, governo, setor público, serviços públicos, educação, alta tecnologia, organizações de serviços, terceirização de processos de negócios (BPO na sigla em inglês), telecomunicações/revendedores (marca branca disponível). ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 21 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.4/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Enghouse Interactive - **Location**: Markham, EUA - **Founded**: 1998 ## Commercial Context - **Preço inicial**: 65,00 US$ - **Modelo de preços**: (Free version available) - **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local) - **Idiomas**: alemão, espanhol, francês, inglês, neerlandês, português - **Available Countries**: Alemanha, Argentina, Austrália, Bolívia, Brasil, Bélgica, Canadá, Chile, Colômbia, Dinamarca, Equador, Espanha, Estados Unidos, Finlândia, França, Guiana, Guiana Francesa, Ilhas Falkland, Irlanda, Israel and 16 more ## Recursos - CRM - Chatbot - Discador automático - Gerenciamento de contatos - Gestão da qualidade - Gestão de filas - Gestão de pessoal - Gravação de chamadas - IVR - Integração de telefonia por computador - Interface do agente - Monitoração de chamadas - Painel - Registro de chamadas - Relatórios e análise de dados - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Transferência de chamadas ## Integrations (8 total) - Calabrio ONE - CommunityWFM - Freshdesk - Instagram - ServiceNow - Siebel CRM - Viber - WhatsApp ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software) ## Alternativas 1. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Amazon Connect](https://www.capterra.pt/software/1017140/amazon-connect) — 4.5/5 (92 reviews) 3. [CallHippo](https://www.capterra.pt/software/159578/callhippo) — 4.4/5 (675 reviews) 4. [XCALLY](https://www.capterra.pt/software/136894/xcally) — 4.8/5 (130 reviews) 5. [CXone Mpower](https://www.capterra.pt/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## Avaliações ### "Our pleasant experience of working together with Enghouse Presence Suite" — 5.0/5 > **Sergio** | *23 de julho de 2021* | Terceirização/Deslocalização | Recommendation rating: 10.0/10 > > **Vantagens**: What we like the most about this software is that it is extremely powerful, since it offers all the features that a BPO company needs to provide a high quality service to its clients. On the other hand, the ease they offer to know the architecture of their database together with the training to integrate third-party software is extremely useful for the tropicalization of services for any type of client. > > **Desvantagens**: Nothing. We are very happy with ENghouse Presence Suite and the associated services that you offer. > > We have been users of this system since 2003 and we have collaborated bi-directionally creating value for our company's clients. We think it is the best software on the market. ----- ### "Call Center Software that can significantly impact your metrics" — 4.0/5 > **John** | *17 de outubro de 2022* | Serviços ao consumidor | Recommendation rating: 8.0/10 > > **Vantagens**: Most of the system is very intuitive/easy to navigate from a user standpoint. There are many combinations of features for call/email/ and SMS delivery. > > **Desvantagens**: The admin part of the system can be complicated and little cumbersome. More custom reporting, either for free or at a reasonable cost, would be welcome. > > If you use the product "out of the box", it is easy to use and support. If you customize it heavily, it is still easy to use but administration, planning, and updates are cumbersome and can be very expensive. ----- ### "Mid range product" — 3.0/5 > **Madison** | *21 de março de 2022* | Imobiliárias | Recommendation rating: 6.0/10 > > **Vantagens**: Queue management in a contact centre environment is made easier. > > **Desvantagens**: Reporting and Wallboard need some serious work to be usable. I am looking forward to implementing webchat and social media management in the future. Ideally, I would be able to introduce API links so that a downloaded transcript of both were added to our document repository, but I don't think this feature is available at the moment. > > Queue management and performance management of the team made easy; some significant improvement can be made to the reporting/daily performance visibility in the form of a customisable wall board. ----- ### "A contact center solution that's growing with our business" — 4.0/5 > **Simon** | *23 de setembro de 2021* | Gestão de organizações sem fins lucrativos | Recommendation rating: 9.0/10 > > **Vantagens**: Integration with Skype for Business and ambitions towards MS Teams at the time. A simple user interface for our contact centre agents which required very little training to get staff up and running. > > **Desvantagens**: Out of the box reporting is limited but with access to the database we have managed to create all the reports and dashboards we need. ----- ### "Review of Touch Point Call Center" — 4.0/5 > **Bruce** | *18 de julho de 2023* | Hospitais e Saúde | Recommendation rating: 8.0/10 > > **Vantagens**: The GUI interface is easy to use. The original Zeacom interface was much better according to the user. > > **Desvantagens**: Not enough training for the Admins and the users. The user's had many complaints and issues that would have been easily rectified by more training before go live. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/1014147/enghouse-contact-center?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/1014147/enghouse-contact-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data