--- description: Tudo sobre Autotask PSA: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Autotask PSA - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Service Desk](/directory/31027/service-desk/software) > [Autotask PSA](/software/1004024/autotask-psa) # Autotask PSA Canonical: https://www.capterra.pt/software/1004024/autotask-psa Page: 1 / 8\ Seguinte: [Next page](https://www.capterra.pt/software/1004024/autotask-psa?page=2) > A solução personalizável inclui gestão de projetos, CRM e central de serviços, com tempo e cobrança integrados, executados no mesmo banco de dados. > > Verdict: Rated **4.2/5** by 156 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.2/5** | 156 Avaliações | | Praticidade | 3.9/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.0/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Kaseya - **Location**: Miami, EUA - **Founded**: 2004 ## Commercial Context - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, inglês, italiano, neerlandês - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 210 more ## Recursos - Agendamento - Agendamento de manutenção - Alertas/notificações - Alerts/Escalation - Análise de dados - Backup e recuperação - CRM - Cobrança e faturamento - Contabilidade - Controle de horas e despesas - Controles/permissões de acesso - Ferramentas de colaboração - Gerenciamento de configuração - Gerenciamento de documentos - Gerenciamento de fornecedores - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de ativos de TI - Gestão de contratos e licenças - Gestão de edição - Gestão de estoques - Gestão de incidentes - Gestão de mudanças - Gestão de problemas - Gestão de projetos - Gestão de recursos - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do fluxo de trabalho - Indicadores de desempenho - Monitoramento remoto e gestão - Painel - Painel de atividades - Portal de autoatendimento - Questionários e feedback - Rastreamento de ativos de TI - Rastreamento de recursos - Real-Time Notifications - Relatórios de TI - Relatórios e estatística - Suporte do cliente - Third-Party Integrations ## Integrations (35 total) - Auvik - Bitium - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue - Kaseya VSA ... and 20 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software) ## Categorias relacionadas - [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software) - [Software MSP](https://www.capterra.pt/directory/30921/msp/software) - [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software) - [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software) - [Software de Gestão de Negócios](https://www.capterra.pt/directory/30532/business-management/software) ## Alternativas 1. [NinjaOne](https://www.capterra.pt/software/165889/ninjaone) — 4.7/5 (294 reviews) 2. [N-central](https://www.capterra.pt/software/13803/n-central) — 4.2/5 (253 reviews) 3. [N-sight RMM](https://www.capterra.pt/software/163344/n-sight) — 4.3/5 (201 reviews) 4. [IT Glue](https://www.capterra.pt/software/170401/itglue) — 4.6/5 (340 reviews) 5. [Atera](https://www.capterra.pt/software/144309/atera) — 4.5/5 (449 reviews) ## Avaliações ### "Still a good product post acquisition" — 4.0/5 > **Ravi** | *8 de setembro de 2023* | Segurança de rede e informática | Recommendation rating: 9.0/10 > > **Vantagens**: We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical employee. Feature rich, integration rich. > > **Desvantagens**: Reporting is so crappy it's barely usable, much of what we use is either basic dashboard level reporting (which is good) or built outside of autotask. > > Autotask is great, billing processes and automation are top notch, it is a very mature platform. ----- ### "Autotask PSA – The Gold Standard for MSPs" — 5.0/5 > **Jacques** | *9 de setembro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single platform. The seamless integration with RMM agents adds incredible value, and the ability to sync invoices and expense claims directly into QuickBooks Online streamlines financial processes. I also appreciate how customisable the platform is, especially when configuring ticket and company views to match our workflow > > **Desvantagens**: Email formatting remains a persistent issue — text, images, and hyperlinks often display incorrectly when tickets are created via email, which impacts clarity. In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for businesses relying on that platform. > > Having used Autotask for over 8 years, I can confidently say it remains the leading PSA in the market. Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft 365 licences. It continues to be a cornerstone tool for driving efficiency and control in our business. ----- ### "We Found a Better Mousetrap" — 1.0/5 > **Rick** | *13 de maio de 2026* | Telecomunicações | Recommendation rating: 0.0/10 > > **Vantagens**: We selected AT mostly for its potential to integrate with RMM. Good ticket management. Very specific user permissions. > > **Desvantagens**: High cost per user translated to low value for the money. NO FACILITY FOR DELIVERABLES. We need photos \& completed forms for work orders. We came up with a system that uses Google Drive. We paid a 3rd party to create tickets from email. > > The product is seriously lacking in industry standard features. We moved on to a system that allows unlimited users for a reasonable fixed price, All users can upload deliverables. ----- ### "Autotask PSA" — 4.0/5 > **Schyler** | *9 de setembro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 7.0/10 > > **Vantagens**: It's all-around business management system - it includes CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. > > **Desvantagens**: It needs a lot of improvements to ensure consistent U/I elements across all modules. Purchasing and asset management capabilities are outdated and haven't had much attention over the years. Cooper is VERY weak, hoping to see a lot of attention in here in the coming weeks and months. Right now, we have to use ChatGPT because Cooper doesn't cut the mustard. > > We have been using it since 2017. We rely on its CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. ----- ### "Good product" — 4.0/5 > **David** | *2 de dezembro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: Great search engine for finding previous issues to help find solutions for customers. The phone app is very handy. > > **Desvantagens**: Doesn't link well with the inventory of computers. Uses a different name or list multiple names. It can be a bit cumbersome to work through the many levels, but that just requires more training/experience. The invoice designer is not awesome. It is ok, but is limited. > > It has been a learning curve for our very small shop. But we couldn't live without it now. It takes time to get used to. ----- Page: 1 / 8\ Seguinte: [Next page](https://www.capterra.pt/software/1004024/autotask-psa?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/1004024/autotask-psa) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data