Avaliações do APS Payroll

So pleased to have found an affordable product that is robust and works as anticipated!

Comentários: As having transitioned to APS at the beginning of this year, we are still rolling out new functions within the APS product, but have had an AMAZING group of assigned (dedicated) representatives from the Project Manager and Sales Account Representative to our Help Desk team and the Benefits, HR, and APS Hire experts to help us through the transition, implementation, and 'de-bugging' journey!

Vantagens:

Cost savings as compared to Kronos/Ultimate Software, ability to set up multiple EINs in payroll, and the development of the software from one inclusive database.

Desvantagens:

I would love to see that some of the reporting could be customized more easily to include all individual EINs/payrolls in a single report and would also like the benefits and PTO plans to be transferrable between locations when employees move and the record requires transferring.

Love it so far

Comentários: Being able to combine payroll AND HR online is amazing. I love the reporting options I have and that I can still run payroll in house but have APS handle the taxes so they are done correctly.

Vantagens:

I love the reporting options! There are so many great reporting options as well as the option to put together your own! I also like that you don't have to sign up for each module if you don't need it. If you are using the payroll module but don't want/need the HR or attendance module than you don't have to sign up for those. I also like that you have your own (small) dedicated support team instead of just calling in or doing an online chat with a random person. We have only been using APS for a short time but so far I love it much more than our previous providers which included Quickbooks and Sage.

Desvantagens:

You do several training calls and those can be a bit hard to schedule depending on scheduling conflicts on both sides but that would be expected anywhere..... There really isn't anything I can say I don't really like so far? Maybe the price? It is a tiny bit pricey... Especially for smaller companies.... The only other thing I would like to see would be a quicker processing time for direct deposit. Our previous payroll company was able to process same day which comes in very handy for us (especially during holidays) since we run payroll the following day after the end of our pay period.

Usability of APS

Vantagens:

The support staff is always available, and the user interface made APS one of the better HRIS systems I have used.

Desvantagens:

There are some options of personalization that APS could not offer.

APS

Comentários: I love the customer service. They are extremely knowledgeable, friendly, quick to respond, and always trying to make the experience easier for you. Sometimes I think their hands are tied though.

Vantagens:

I am able to run payroll faster. Love APS Hire and the onboarding of new employees.

Desvantagens:

I find that it is behind the norm for this type of service. Help center needs revamped for looking up (not the employees), and need to allow video uploads for new hires. Think outside the box on processing payroll, not everyone does it the same.

The APS payroll process is easy to set up

Comentários: Our team is comprised of people that work in the field and either rarely or never log onto a computer. Thanks to APS, I was able to streamline the process through which staff members access eSelfserve and punch in/out. They've also recently helped us out with putting up a new payroll system for one of our subsidiaries.

Vantagens:

The program is exceptionally simple to pick up and use. The APS support team is rarely needed for help with novel tasks. I appreciate how simple it is to use APS. That APS is constantly improving the system and making it more accessible is much appreciated.

Desvantagens:

The "Self-Help" part isn't always as in-depth as I'd like. My first inclination is to check there, followed by an approach to the community of helpers.

Excellent Product for our Small Business without a Huge Investment

Comentários: Before APS our payroll process was a multiple day process. It was a compilation of paper a third party time clock system that was very limited and our vacation policy was maintained by a spreadsheet and emails.

Vantagens:

This software completely transformed our Payroll and HR processes. Completely integrated all aspects together into one place.

Desvantagens:

Have not really had any cons with the software if we run into something that we need it is either available or the customer support will give us ideas for a work around if not currently available.

Switching to APS Was a Smart Move

Comentários: I am beyond satisfied with our move to APS. The overall payroll processing system is easier to use than our previous system and has significantly more functionality by enabling employees to enter their hours directly via website or app and then enabling managers to approve automatically. The transition took about two months and throughout the experience, APS made it their priority to communicate clearly and effectively with me. Customer service is clearly a top value, and I am pleased with my assigned team's quick and consistent availability either via email or phone. Our service, functionality, efficiency, comprehension, and overall satisfaction have increased dramatically with APS, while our monthly payments have decreased. That makes us one very happy customer!

Vantagens:

I appreciate the ease of use and logical flow of the payroll process. The system is intuitive and not at all intimidating to administrators, managers, or employees using eSelfService.

Desvantagens:

We have had some trouble with the eSign feature, where hourly employees are required to verify their payroll hour submissions and everyone must verify leave times. This does not always work consistently for us. Thankfully, as the administrator, I am able to override an unsigned time card.

Great but needs some updating

Comentários: We are generally impressed but it's seems like a newer software that needs to do some updating and more frequent updating at that.

Vantagens:

Benefit management and carrier connection. Ease of use for employees and administrators. Accuracy of timekeeping and payroll. Leave of Absence event tracking.

Desvantagens:

Performance Reviews. The templates are just too difficult to load as we use forms specific to each position. Editing of individual questions is not possible so we are not using this feature. Customization is lacking in benefit set-up. We are not able to create custom messages during open enrollment, add specific attachments, or select PCP for our HMO plans which is pretty standard. Notifications for Non-Banking Days. They pop up every time you go back to the dashboard. There should be a button to click I don't want to see this message anymore. Customer Service is great and responsive but sometimes you get different answers from different reps.

Made the switch from Intuit

Comentários: Onboarding, when we went remote during the pandemic we desperately needed to onboard remotely and this was the perfect solution.

Vantagens:

This is a total HRIS solution that is inexpensive and easy to use. You can choose what services to add and use and they all work together.

Desvantagens:

There are 3 different websites for different tasks, one for payroll, benefits, etc., another for recruiting and onboarding which imports into the payroll website, and a third for management and employee info. Wish it was all on one site and a separate website for employees, otherwise, no complaints.

APS Payroll

Comentários: Over all my experience with APS Payroll has bee a good one. I find it easy to use.

Vantagens:

What I like most about APS Payroll is that you have the ability to clock in from the application as well as desk top

Desvantagens:

I really do not have any conns regarding APS Payroll at this time

APS may not be the best known provider, but is works and is easy to use and affordable

Comentários: I switched from ADP and the transition was easy and the customer service can't be beaten!

Vantagens:

Simple and well organized for use. Lots of features, but not complexity. Customer service is the BEST ... real people available to talk to you right away ... and they know their stuff!

Desvantagens:

no issues that haven't been addressed to full satisfaction

Company Listens to Feedback and IMPROVES

Comentários: I am loving APS. I am new to my position and this is the first time I have used APS and it has been great. I really appreciate the customer service more than anything. I have worked with other HRIS and payroll companies in the past and literally have been on hold for over 20 minutes! With APS, if they don't answer (rare), I send them an email and always hear back the same day. I also have a team of 3-4 people that work specifically with my company so they understand my challenges better than having 300 different people I might get at another customer service department.

Vantagens:

The software is user friendly for the most part. Any time I have concerns, questions, or suggestions, the customer service team is amazing. They listen to my problems and solve anything. If they do not have a solution, they offer to put in a feature enhancement request which goes to their product development team. It is very rare with a software or payroll company that your suggestions matter. I also appreciate the broad spectrum that I have access to. I can track and manage several aspects of the HR department all from one software program. Also, they offer an online portal for employees to access EVERYTHING. I can upload the employee handbook, benefit presentations, and other documents for employees to view and sign off on electronically. They can also view their paystubs, w-2's, etc. They can even change their demographics, W-4 withholdings, or benefit elections online. It is a huge time (and paper) saver for me!

Desvantagens:

I have two primary concerns that are not able to be fixed at this time. I am not a fan of the timekeeping options. We can only have the computers, tablet, or a hand scanning device. Unfortunately, in my field, the hand scanning sensor gets dirty and isn't able to be cleaned easily. Also, we have wi-fi issues so the computers/tablets can be a struggle. I am hoping that they will develop a more traditional timeclock in the future or have the ability to sync with 3rd party timekeeping systems. My other concern is the interfacing. It feels like I have to do a lot of clicking back and forth. I would like to be able to select the employees names and then access EVERYTHING about that employee (payroll, HR, demographics, etc.). It's not really a big deal though and I am quick enough at it that I doubt it is costing more time even but it would just be convenient to have it all in one tab.

I have had a wonderful experience using APS as our payroll software. It is a great product and site!

Vantagens:

What I like most about this product is how everything I need is available at any time I need it as well as being very easy to navigate on the site once logged in. It is very user-friendly and helpful with all needs that I may have as well as requests needed for employees. It is as easy as logging onto the site and clicking two to three times to get exactly what I need. I have had to run reports for myself for office functions as well as a request from an employee and it is always very easy and helpful. I believe we get our money worth by using this product on a weekly basis. It seems to fit all our needs as a company and my needs as an administrator. I have had to call on our account manager a few times and when doing so, every time she has been extremely helpful and efficient in helping me find and get what I need to be done. The quality that this software offers us as a company is hands down the best I have ever had. I have worked with APS for several years now. At one time I processed payroll with APS for about 1500 people bi-weekly and I now do it weekly for about 10. So whether you have 1500 or 10 people to conduct a payroll for weekly or biweekly, APS has made it very efficient and easy to navigate their product and easy to search and find exactly the reports needed. I look forward to watching them grow while we grow and using them now and in our future. There would be no other company that I feel could compare to or offer what APS has been able to do for us. The BEST quality!! From the site to the account manager, they have not only met but exceeded our expectations.

APS more than a payroll solution.

Comentários: I have worked with APS for almost 10 years. Their level of customer service and willingness to listen and find solutions to unique opportunities puts them above their competitors.

Vantagens:

The addition of APSHire has made recruiting and onboarding more efficient and easier for applicants. Having the ability to allow them to complete paperwork from any computer has reduced the days to hire.

Desvantagens:

My only comment might be with more robust reporting options.

APS Captures All the Necessary HR Functions in One Easy-to-Use Package

Comentários: We cut our costs in half and doubled our functionality. The implementation team spent more time on training than all of our previous payroll vendors combined. Answers to questions are a click away from within the system or a quick phone call to a dedicated team member. I highly recommend this product to companies of all sizes or to companies with multiple divisions to manage.

Vantagens:

What's not to like? From implementation to use, the team at APS managed our conversion smoothly. Their dedicated tax team is always one step ahead of me and does regular audits to make sure we are compliant in all areas. I work with a specific payroll team so I know when I call or send in a support request through the online system, I will always be talking to the same people who know my account. Everything is contained within one module so you don't have to wonder if the information you enter in one part of the program is going to sync properly with other areas. Real-time updates keep all my reporting accurate.

Desvantagens:

We have had some occasional minor issues with our field techs being able to enter information to their timecards through the mobile app which is actually just a mobile friendly version of the online system. A true app is being released soon and I expect it will eliminate any small issues we've had in the past.

APS-A good option

Comentários: The APS team does a good job with checking on what the customer needs. They’ve regularly checked in With me and inquired about my satisfaction with the product and I’ve suggested something. A few times in an update I’ve noticed that they’ve included something that I (and others) requested. The customer support is wonderful.

Vantagens:

This is the first time I’ve used a third party for payroll and have loved using APS. I think it offers a lot in terms of the ease in using it, reporting, data collection. The attendance tracking system is so helpful. The support team is wonderful and most of my questions are answered immediately unless Research needs to be done on the issue.

Desvantagens:

I think there are some reports that should be standard and they aren’t. It’s not a big deal because it’s pretty easy to set up a new report. However there have been times when I need certain information immediately and its not included In a standard report but It seems like it should be a standard report.

A graty payroll, timekeeping and HR solution.

Comentários: The customer service has been stellar. I have never waited a full 24 hours for a response, and I've always been very satisfied with the resolution of any request.

Vantagens:

Everything is cloud based. We have 16 location and nearly 90 employees. We need real time reports and updates. My administration works in different offices, and now we easily have access to the same content. This is easy to use for staff and managers. When we run payroll, it takes less than 10 minutes.

Desvantagens:

We would like more standard reports. The QuickBooks export is very basic, and their customer support was not knowledgeable enough to help us with many classifications we have, so our CPA had to do extra work to set that up. Once it was done, we've had no problems.

User-Friendly with Great Customer Service

Vantagens:

The system is really easy to use, and the training process allows multiple employees to train at one time. The customer service is great. I have spoken with several team members on many different occasions and every team member is eager to help and provide great responses. Whenever I have an issue (which is not often), my questions are answered promptly with resolution. I also like the quarterly updates. The quarterly updates are live webinars that are also recorded for later review. The quarterly updates keep the users informed of upcoming changes and system enhancement.

Desvantagens:

I have encountered some issues with salary setup. There are a few preferences that I am not able to receive at the moment. However, I have had APS team members reach out to myself and colleagues in regards to changes

This Company fits our needs so well!

Comentários: Love having an assigned Customer Rep to work with. And our customer rep is supported with other customer reps if they aren't available when we call.

Vantagens:

It is straight forward payroll processing. It has been well thought out by the software designers who strive to understand the client's needs for special reporting. We are a Farm Equipment Dealership with multiple locations. From our first day with APS they have worked to learn our business needs. We have also provided "tips" on how to make the products more user friendly and they listen and implement.

Desvantagens:

If they could streamline the HRIS module to interface with the Payroll module so employee information for some things such as deductions would not have to be entered twice that would save much time from the user standpoint.

Exceeds Expectations

Comentários: Working with APS is easy compared to other companies. It is easy to reach your account representatives when you need them, which is not always the case with some companies. Throughout the sales process, implementation, and now the daily grind of bi-weekly payroll, APS has felt more like a colleague rather than an outside company.

Vantagens:

The reporting feature is by far the best feature for our office. We have several people that are part of the payroll process and each of us has our own reporting needs. The ability to build custom reports for our specific needs has been a major shift from our previous provider.

Desvantagens:

I have used this software for multiple years and I have no complaints. Every issue that I have encountered has been addressed, either specifically for our account, or as an overall update to the system.

Great customer support for our growing company!

Comentários: Even though there are some cons with APS, the customer service truly can't be beat!

Vantagens:

APS customer support is absolutely wonderful. We have a team of dedicated support staff who have been with us since before implementation and are always available to answer questions and provide site assistance. We are a growing company with multiple entities, so we are actively working with our APS team to improve functionality of the site to fit our needs best. The site is also very user friendly within companies. I have used other "bigger" payroll systems and this is a much more simplified site.

Desvantagens:

Some of the features are not yet as developed as some of the other "big name" companies, but their dev team seems to be constantly working to make themselves better for their clients. At this time, APS (Payroll, eSelfServe and Hire sites) does not work well on handheld devices (even tablets), so you almost always have to have a computer available to do the work you need; i.e. if we are out of office and a team member needs something, we can't use our smart phones to find that answer, we have to wait to get back to our computers. The system seems to work better in browsers such as Google Chrome vs. Safari, and can be very slow at times.

Simple but very effective

Comentários: It allows us to use the funds saved to employ in a much needed area.

Vantagens:

The overall simplicity of it and the ease of it.

Desvantagens:

After 2 years, I have not found anything to dislike about it.

Constantly Improving!

Vantagens:

APS is constantly making improvements within all areas. It's great to see the added functions and hear from our employees how easy it is to use this system. Customer service is exceptional! Our account manager responses to questions and issues very quickly and keeps you informed and updated to the status of the ticket. Everyone that you work with is very knowledge and willing to help in anyway they can.

Desvantagens:

Only thing lacking would be allowing the system to capture potential applicants. Would love to use this system as an all inclusive HRIS system. I think that's a future possibility which would be great! Otherwise, no other complaints.

Great customer service!

Vantagens:

Very happy with all the capabilities that aps has to offer for full service HR functions.

Desvantagens:

None that I can recollect at this time.

APS review

Vantagens:

Easy to use for payroll and benefits.

Desvantagens:

Some of the reports are hard to create.