Avaliações do Emburse Chrome River Expense

Paperless expense reimbursements with automated routing - great combination!

Vantagens:

Our expense reimbursement process improved greatly when implementing Chrome River Expense 12 years ago. No more paper shuffling from in box to in box for approvals, potentially getting lost. Also, Chrome River continues to improve their product and keeps up with client demands as technology evolves.

Desvantagens:

Customer service is up and down. Chrome River now charges for changes you want to make, where that used to be baked in the subscription price. Or you can pay for an almost unlimited service model - a bit pricey, but overall worth it if you have a lot of changes to make like we do. (Changes are because our business needs often change).

Emburse Chrome River Expense and Invoice Software is top notch!

Comentários: Centralizing expense and invoice management increased visibility across the firm and streamlined AP processes. The firm reduced invoice processing time by 90%, cutting a 10-minute process per invoice to just 1-2 minutes. This gave the AP team significant time back for more strategic work. Additionally, Emburse’s mobile capabilities and credit card integrations enabled the firm to expedite client billing for more timely payments.

Vantagens:

Emburse automated many AP tasks and cut invoice processing time by 90%, resulting in more time for higher-value work. Users and admins especially enjoy the mobile features and the ability to see exactly where an expense or invoice is in the approval process.

Desvantagens:

The Emburse Chrome River help desk needs some work. There are often lengthy turnaround times for their help desk.

Emburse Chrome River Expense cloud-based expense management software.

Comentários: Manual processes: Emburse Chrome River Expense can automate many manual processes involved in expense management, such as data entry, receipt matching, and approval workflows, saving time and reducing errors.Emburse Chrome River Expense software can help organizations manage expenses more efficiently, effectively, and transparently, leading to improved financial control and reduced costs.

Vantagens:

Automated workflows: Chrome River Expense automates many tedious and time-consuming tasks involved in expense management, such as expense policy compliance checks and receipt matching, reducing the workload for employees and managers.Real-time reporting and analytics: The software provides real-time visibility into expense data, allowing organizations to identify trends, outliers, and potential issues quickly.

Desvantagens:

Limited customization: While the software offers some customization options, there may be limitations to how much it can be tailored to meet the specific needs and policies of individual organizations.

The worst Expense management system I have used in along time

Comentários: Overall very bad, I am surprise that this site has any good reviews, I work with over 5000 colleagues and everyone will tell a similar story, we are wasting hours on expenses compared to Expensify. I don't know if this is a cheap bit of software but think about the ROI and TCO for 5000 employees wasting and additional hour on expenses. THe main problem is the UI, and the mobile integration and the OCR. If you can't get those right you are wasting a lot of employee time. Avoid!

Vantagens:

I literally don't like anything about this system, we used Expensify previously and it literally takes me 3 to 4 times longer to submit expenses, which means I am always behind.

Desvantagens:

The UI is very poorly designed, it needs binning and starting again with a decent UI design team, that actually watch users trying to interact with the system. The mobile App is terrible, it times out, and does not integrate seamlessly with SSO, the mobile receipt upload does not work, so you have to download a second app for receipt upload. One receipts are uploaded there are loads of OCR errors compared with other systems i have used. Bug after bug, if you change currency (because it did not recognise) and manually change the currency you need to double check the FX rates they do not update, then it gives you an error. You can not split bills and only pay personal expense , you need to calculate your business expense from the bill manually then write a note to explain. The system waits to update your changes then it will give an error it does not error check as you go, so you waist loads of time reviewing.

Reviewer

Comentários: Very good software, amazing to use this software.

Vantagens:

one of the best software which i used for accounting and payable. very simple and cleaver to use it.

Desvantagens:

I think, May be improve the financial system service and payable service. not an big issue. over all good

Great Visibility for Business Expenses

Comentários: We are keeping track of all corporate spend, and submitting them all on time now. The visibility of where all expenses are in their approval process has been great for our users. Since everything flows faster, we are able to process reimbursements faster too. Our ability to also track compliance violations helps with know where user need additional training. The compliance reports are very useful.

Vantagens:

Integration with our corporate card program has been such a time saver. All users are able to track and expense their incurred business expenses in a timely fashion, and that helps with decision making. We also integrate with our travel agency, so expencing full trips now take way less time.

Desvantagens:

Setting up the routing rules was a challenge with some of the exceptions we had to work through, but once the time was spent to consider everything, the system does what we expect.

Chrome River Expense

Comentários: Overall the experience has been great and we are happy with it!

Vantagens:

The ease of use and the customization of it to meet our changing needs

Desvantagens:

Since the systems is so customizable it can be hard when there is a issue for support to understand why you do something a certain way.

Experience with Chrome River

Comentários: Overall it is a better experience for our review team and users from our old system.

Vantagens:

I really enjoy the compliance tools to help guide policy. This is helpful to take some human elements out to focus on less monotonous review.

Desvantagens:

There is major issue in using Hotel expense tools to be compliant with U.S. Federal regulations for travel and expensing to be compliant with FTR, JTR, and GSA per diem policies.

Changing the Game with Chrome River

Comentários: I can't say enough how happy we are with Chrome River. From our setup through to go live the entire Chrome River team has been great. The fact that the system is so easy helps but the support of [SENSITIVE CONTENT] in pre-purchase and [SENSITIVE CONTENT] in setup meant we had a hand to hold all along our journey.

Vantagens:

The ease of use, implementation and reimbursement means everyone's life is so much easier. Users, administrators, approvers, it just works.

Desvantagens:

I wouldn't call this a con but if I had to look at something that I'm not used to with an ERP its the fact that changes are made in a QA environment and then "pushed" to the Production environment. So there are a few extra steps. However, the mistakes I've made in QA have stayed in QA and I haven't had to figure out how to fix what I've broken. So I guess there is a pro hiding in this con!

Good Solution for Expense Tracking and Reporting

Comentários: Postive! Its a good piece of software that fills its purpose.

Vantagens:

Easy and quick to use. It doesnt require alot of training or complexities to enter expenses into the system for reimbursement. The graphic layout makes it very speedy

Desvantagens:

It can be glitchy sometimes, may be a deployment issue.

I have worked with Chrome River four years and lead the upgrade from the Platinum to Mercury.

Vantagens:

The platform is user friendly and intuitive. Travelers have the capability of taking pictures of their receipts and sending them directly into their Chrome River e-Wallet. We use Egencia Travel which is in the process of integrating with Chrome River. This will result in all travel data also being housed in the traveler's e-Wallet. Our travelers also like the mobile capability of the new web-based platform, Mercury, which allows them to have access to the site while on the go. Credit card integration has also proved very valuable enabling travelers to see transactions they need to submit on their reports. Approvers have the ability audit and approve reports on the go with the ability to easily review receipts that are being billed to their projects. With the ability to program policies and routing, approvers can be assured that reports are meeting programmed company policies. If there is a need to split the allocation of the expense - Chrome River makes it very easy. Employees love the ability to easily delegate access to others and assign approval to coworkers while on vacation. We have been very happy with this software. It has simplified and made the expense report process very efficient for our firm.

Desvantagens:

As a travel manager, the analytics engine that I use frequently could be more intuitive. If reports are required outside of the standard list, the engine to produce custom reports is not very user friendly.

Compliance and Ease of use

Comentários: A positive overall experience with some very nowledgable and patient team members.
CR Expense has impressed us from the beginning (tendering process). Mobility, integrations, OCR, GUI - very positive about the solution.

Vantagens:

All our Expenses Policy has been built into the system - threshholds, variations, warnings and violations. The user interface is really straight forward and the solution being fully mobile has put the expenses claim process into a completely different eprspective. OCR functionality enable quick scan and upload receipt process, integration with Credit Card provider eliminate clunky process we had before.

Desvantagens:

The biggest challenge was the implementation and understanding the old-fashioned rule building via excel sheets. Luckily this process is changing gradually as is becoming more sophisticated and current. This will be a benefit not only to new customers but a huge step forward for existing ones too.

Emburse Chrome River Expense Experience

Comentários: First of all, with all of our rules built into Emburse Chrome River, it keeps us all honest. It automated our travel process which some thought it could not be done. It saves us expenses in all the paper not being used anymore. And last but not least, it is user friendly.

Vantagens:

The ability to track where in the process the expense report is, is my favorite part. The software helped us come from the paper document into the real world. When COVID19 hit, travel could still be approved even though there were many restriction on travel at the time. Thank you Emburse Chrome River for an excellent software package.

Desvantagens:

When we first went live with Chrome River then, we went live with the Mercury version and a lot of things were still on the Platinum version so a little inconvenient at the time. Here in 2021, everything is in Mercury so really there is not any cons.

Best Software in Town!

Comentários: Overall its been great. Deployment, day to day usage, its all good

Vantagens:

End user functionality is easy! Our guys in the construction field arent always tech savy, so this is a huge plus for us.

Desvantagens:

you have to pay for better customer service

Great base product with fantastic add-ons on the horizon

Comentários: Fantastic customer service with a quality product that allows a lot of flexibility regarding expense reporting.

Vantagens:

Able to customize all aspects of the expense reporting, and easy to use functionality in every way.

Desvantagens:

Difficult to utilize 3rd party connectors for systems such as FinancialForce.

Happy Spending & Reporting!

Comentários: Product migration, configurations, and continued support are good. Overall employee's experience improved significantly.

Vantagens:

- Very intuitive, tile-based with the picuture driven for easy identification. - Centralized configurations - Better tracking mechanism - Better workflow management - Violation tracker

Desvantagens:

Customer Service is good but I see room for development in handling the cases faster after assignment.

Chrome River

Comentários: Overall this has been great, and easy for end users to be able to submit expense reports. As well as a better ability to monitor what is being expensed.

Vantagens:

The ease of use for end users, allows our end users to submit expenses on a digital platform form the pen and paper that were used prior to our change.

Desvantagens:

At this time I do not have anything that I dislike about this product.

Easy to use and teach

Comentários: Our travel department was able to become mostly paperless using Chrome River. Most of our end users are pleased with the product.

Vantagens:

All of our travel is processed through Chrome River. I really appreciate the ease of use of the product. It is also very easy to teach and create training materials. Our travel card program integrated very well with the software.

Desvantagens:

I would like to see more scoped administrator roles to choose from.

Great way to bring our University into the 21st century and strive for paperless expense management.

Comentários: Auotmation

Vantagens:

The routing rules, compliance rules and the ease of being able to track items quickly. Enabling the user to have more flexibility in timing and to not spend the majority on their time on "paper-work" shuffling. Creating an "all-in-one" place for reporting and multiple functions that can reduce headaches from both the fund manager, auditor, payables' team and the users.

Desvantagens:

The platform becoming not a fully functional system and the fix for the problem taking months to correct when all of the programming and configuration was completely in tact prior to any "upgrade" globally.

I Recommend Chrome River

Vantagens:

Chrome River provides wide variety of feature which make the day to day lie easier. We have done lots of automation after moving to Chrome River platform and it saves time for users, approves and auditors. It has also brought controls within the process.

Desvantagens:

I like all the features it has and definitely there is scope of new features.

Our wonderful CR project team helped us improve, streamline, and rethink outdated travel policies.

Comentários: Automated rules that drive compliance thereby eliminating manual checking. It has taken the guess work out of 'where's my expense report'. Employees receive reimbursement quicker. Paperless system!!

Vantagens:

It drives policy compliance with reminders, warnings, and hard-stop violations. Plus, no more paper!!

Desvantagens:

The credit card reconciliation has been difficult for us, however, a big part of that could be related to our stringent state requirements.

Chrome River Experience

Vantagens:

Great integration with our ERP system (PeopleSoft). Nice features like Snapp App, Uber integration. Really easy workflow process. Nice, user friendly design

Desvantagens:

I don;t see any disadvantages so far. App is stable, in case of any issue we have the service desk for the support we need

Great Product

Comentários: Enhanced compliance monitoring, approval configurability, more robust analytics reporting and capabilities.

Vantagens:

The configurability of the UI, the compliance warnings, the routing rules, and the approval flows is hard to beat.

Desvantagens:

The system seems like it can be slow at some times, but it is very difficult to identify the source.

Great system, easy to use

Comentários: We have found Chrome River to be the best fit for our expense management. We have been able to build in rules which cover all of our internal policies, as well as routing to specific approvers. This has saved us countless hours per day in chasing approvals and expense claims.

Vantagens:

The flexibility and ease of use

Desvantagens:

Original version is a little slow, especially when loading

No more Manual Processes

Comentários: Up until we automated our expense report process with Chrome River, we were killing a lot of trees! The features offered by Chrome River enables us to approve, track, reimburse and report on expense reports in an efficient and timely manner. We are in the process of implementing Mercury and look forward to all the enhancements offered by this web-based platform.