Avaliações do iCIMS Talent Cloud

"It's OK"

Vantagens: It's nice that we can bulk print cover letters and additional documents now. Being able to jump profile to profile in the workflow is a nice feature.

Desvantagens: The bells and whistles are in all the wrong places. The end user interface is too complex for the occasional user. It's not intuitive enough and I end up being a helpdesk. The email templates are nice and easy to use for, sometimes too difficult for hiring managers. The inability to create a stop in the process for equity reviews is a challenge. What is the point of having a Person Profile and a Workflow Profile? Hiring Managers shouldn't be able to see to which other departments candidates have applied. The one-size fits all application doesn't really work for us. Candidates can be asked the same question about sourcing in several places and they don't like it. Many out of the box reports weren't right for us.

"Not very intuitive at all."

Comentários: I have been recruiting for over 20 years and have been using Applicant Tracking Systems for approximately 15 years exclusively on the corporate side with some of the largest tech firms in the world.

Vantagens: I don't really like much about this product. The candidate production is on par with other systems. It is quicker than other systems I have used....and that's about it.

Desvantagens: It is not a user friendly product and I wonder how much they involved highly experienced. corporate recruiters in the functional design of the platform. There is a lot of wasted space and extra clicking that needs to be done. The system is not intuitive at all for a user. I have used Taleo quite a bit and found it to be much more compact in viewing candidates and their status. The search capabilities with ICMS are very hard to understand with their forms, filters, output templates, etc. I have to constantly go back to the instructions to figure out how to find jobs, particular hiring managers, etc. In addition I have had candidates on several occasions call me since they were having trouble uploading documents into the system. There are better systems or comparable systems available for less money. Each recruiter should't have to become a "super-user" in order to work in an ATS but that seems to be the case for ICMS.

"You price will change considerably"

Comentários: We went with this product two years ago over Newton based on the customization of the applicant flow and reasonable price. Since then the price has inflated 750% as we had to add a "custom" document that was less cluttered meaning we had to pay to take things off a page of theirs. They approached us this year less than 30 days from renewal with a 230% price hike which I obviously do not have time to change products so I am stuck for another year. This will earn them this year, this wonderful review and then lose them the next year. Avoid this company.

Vantagens: Meets the needs as a ATS and allows to somewhat customize the applicant flow to match your organization.

Desvantagens: Expensive and they ramp the price up later once they have you committed. Customer support is rather poor and we experienced a 48 hour complete outage earlier this year. The implementation was awful. Newton's implementation was more than iCIMS but apparently you get what you pay for.

"Would Never Use Again"

Vantagens: iCIMS is a very robust platform with a lot of functionalities including creating all kinds of reporting

Desvantagens: iCIMS is the clunkiest, most outdated looking ATS I've used. I've worked with 4 different systems at this point in my careed and iCIMS was by far the worst. It's not easy to use, not intuitive, WAY too many steps to do simple things, and trying to create a report was a nightmare. I would not recommend.

"Recruiters BEWARE! Do NOT work with Employers using iCIMS"

Comentários: This company lacks integrity, transparency and allows employers to steal candidates from recruiters.

Vantagens: It enables employers to hire and steal candidates from recruiters/head hunters as it creates a fake job post and allows recruiters to submit qualified candidates who are hired a year later so the employer does not have to pay the recruiter.

Desvantagens: This platform allows employers to post jobs to collect a pipeline of candidates so they can later steal the candidates from the headhunter or recruiter working on the job.

"I've used ICIMS for a combined total of about 5 years in two roles"

Vantagens: It is one of the lower cost solutions out there. It does have the bare minimum in terms of functionality

Desvantagens: You get what you pay for.... The most frustrating part of ICIMS is the reporting functionality. In a world where most ATS come with tons of built in reports, ICIMS does not. Navigating the reporting is a beast of a task and half the time we cannot get simple reports like process flow for a particular hiring manager, time to fill, and other key metrics. When you do find the report you need, it is hard to export on a regular basis, and you find yourself re-creating the wheel multiple times over.

"Client Account Manager"

Comentários: I wouldn't recommend this service provider to anyone. I've had 5 client representatives in less than five years. My current account manager is clueless and not committed to resolving customer issues or concerns. Additional fees are being assessed with no communication or knowledge of the customer.

Vantagens: No Pro's

Desvantagens: Poor Customer Service

"Lied about capability"

Comentários: Not the best product. Every thing you will need to do will require weeks.

Desvantagens: Everything. You can find better. If I could have done it again. Never would have gone with them. There billing cycle is quarterly which they don't tell you. Can't find it, Customer service basic. Quality of product below average. Signed a year contract. I am now stuck.

"Turn the other way."

Comentários: The sales team will say yes and promise you the world...once you sign... the implementation team will drag out the process and then tell you they can't meet the go-live date promised.

Vantagens: Mid-tier ATS functionality. The basic functionality is there.. will help you get your recruiting done. You are not paying for fancy UI..

Desvantagens: Poor Customer Service. Limited customization. Cumbersome & long, drawn out implementation process.

"Horrible support by iCIMS represenative"

Vantagens: The training guides are helpful and the FAQ section is nice. The training guides are helpful and the FAQ section is nice.

Desvantagens: I can't get my rep to call or respond to me. I've been in my new role for over three weeks and they still have NOT set me up for training. I email and call and NO response!

"The worst ATS I've ever used"

Comentários: iCIMS needs a MASSIVE UI update and even then, I'm not confident I could recommend it as an ATS for any team.

Vantagens: Unfortunately, I can't point out any positives of working with iCIMS. To be quite frank, I'm glad to not be using this software in my workflow.

Desvantagens: Everything :( At a former company I worked with, iCIMS was only accessible to recruiters, so we had to find ways to update hiring teams on the status of candidates in the funnel.