Avaliações do SuperSaaS

Reliable, Fast, Easy to Update

Comentários: We use this to facilitate over 50 group classes per week with hundreds of bookings per week. For the most part, this entire process in our business is automated, giving us clients a lot of self service control over their bookings without much labour cost for our business.

Vantagens:

It's flexible for building out our group class schedules, meeting a variety of our needs. It's flexibility is what makes it so valuable.

Desvantagens:

The UI needs an update, there are small UI issues here and there that cause confusion with our end users (clients booking us). The biggest example is, the End Time of appointments are often visually stronger than the Start Time, and we've had a certain % of people come to appointments at the End Time because of it.

Outstanding Customer Service, Versatile Interface

Comentários: It has been quite a learning experience as I am not very tech savvy. However, [SENSITIVE CONTENT HIDDEN] (specifically) has been a lifesaver and very patient with helping me create the schedule our wellness center needs most.

Vantagens:

I love the variety offered with SuperSaas. It suits a wide array of needs for businesses and professionals.

Desvantagens:

Finding the instructions to do more nuanced customizations isn't as intuitive as I'd like, so I end up using customer service for help finding the correct links. Also, videos are WAY more helpful for me than reading the text.

Excellent Scheduling Software: SuperSaaS

Comentários: Overall, SuperSaaS has been an invaluable tool for our scheduling needs. It’s easy to use, efficient, and offers great reporting features. The cost may be a bit high, but the value it provides is worth it.

Vantagens:

SuperSaaS has been an incredible tool for streamlining our scheduling needs. The user interface is simple and intuitive, making it easy to set up schedules and manage bookings. The reporting functions are also great, allowing us to quickly evaluate our scheduling data.

Desvantagens:

One downside of SuperSaaS is the cost. The pricing model can be quite expensive for larger organizations, and there are no discounts for long-term use.

BEST feature set... WORST frontend for customers

Comentários: As I reseller, the main benefit was the unique white label programme, which would allow me to offer the impressive set of features to my large client base.

Vantagens:

The feature set is just second to none. I cannot think about more than 2 or 3 scheduling features (out of hundreds) possibly missing on SuperSaaS. Price is very reasonable, support is fast and, if you are a developer or reseller (as myself), they offer a very good partnership programme, including a unique white label system.

Desvantagens:

All that power is useless if arranging an appointment is a slow, difficult and finally frustrating experience for the user. The oh-so-2000s interface is the typical mess made by programmers, reviewed by programmers and (only) enjoyed by programmers, when current, regular customers demand speed and SIMPLICITY above all. Couldn't SuperSaaS hire an interface designer too, for goodness sake? If you have implemented any recently developed SaaS scheduling solution (say SimpleBook.me, for example), SuperSaaS usability is just light years behind. The responsive mobile interface (the only one most customers will ever use) is even worse. Just try a regular, basic operation as adjusting the hour of your appointment on an Android device. Customers have to TYPE the hour... but only when the unusable and redundant minicalendar for the date does not obstruct the hour field... Or try figuring out the mess out of the availability calendar. Too crazy for you? Do you prefer to switch to desktop view? Well don't click on the link, as the desktop interface it's completely unusable on mobile devices, and there's no way to switch back to mobile view unless you delete the cookies. No doubt why several clients have dismissed by SuperSaas-based prototype scheduling platform. The backend interface suffers from similar problems, but at least only admins can see them. I hope SuperSaas revamps the interface in the near future. I would be their main advocate then!

The best of the best

Comentários: It's been great! No hiccups. Solid and reliable. I have never had problems with it not working. I currently just give all my clients the link to my scheduler and everything else (including a contract) is all automated.

Vantagens:

I demoed dozens of scheduling apps before finally going with Supersaas. There seemed to be a lot of apps that seemed great on the surface, but once I got deeper, there would be important features missing. Supersaas was the only one that gave me the flexibility I needed and at a surprisingly affordable cost. I have now used it reliably for over 5 years and it has been great.

Desvantagens:

I wish the user interface for mobile gave clients a week's view. Along with the other many options it gives clients. However, the large majority of my clients are just fine with how it is. It would be nice to have a few more options for superusers.

Supersaas Are Very Professional and Great value for money

Comentários: EXCELLENT. they are very professional and they get things done.

Vantagens:

Supersaas software is different from many other providers, there customers service is excellent, they get back to you very quickly and resolve issues very quickly. They are open to suggestion and if they can implement something easily for you they will. They take on board all suggestions and role out new features each year. It is very reliable and any problems are fixed quickly. The support team respond in plain english and are very helpful. It also integrates well with payment software and zapier.

Desvantagens:

Least like is the mobile site, but they are working on features to improve it and also give you the ability to default the mobile site to another screen so you do not have to compromise the look of the desktop site for the mobile site and vise versa. There is also no app, but hopefully that is in the pipeline

We had a great time using this software. It was very easy to navigate and schedule our events.

Vantagens:

Ease of Use, The accuracy and time it took to schedule our events. Like that it kept people from double booking time slots.

Desvantagens:

WIsh there was a way to add products selection when booking. I would also like to be able to have a better interaction with customer service.

Solid workhorse but not friendly for admin or users

Comentários: SuperSaas took over from a manual calendar and was a great leap forward.
It's failed to keep up with advancements in web user friendliness and looks but we have managed to set up our pricing structure using 23 rules by grouping customers. To group the customers we had to access each one individually...

Vantagens:

It does the job solidly and doesn't promise beyond what it can deliver. If you are willing to put the effort in it is pretty flexible. Fair pricing.

Desvantagens:

It looks awful - a recent refresh helped a tiny bit. No bulk editing of customers - so a change can require accessing hundreds of customers individually. Occasionally confusing language - eg the use of the word credit (it seems to me) to describe both money paid in advance and the value of bookings allowed to be made on tick. Glacial development pace, but at least there is development.

Very user-friendly and easy to set up.

Comentários: Easier recording of class entries instead of manually tracking registration via emails.

Vantagens:

The software is user-friendly and easy for an administrator to add and maintain classes/sessions. I like that they maintain the history of the session for a given period of time. It helps when needing to go back and see if a specific person took that session.

Desvantagens:

The website can be a bit difficult to navigate if you use it across multiple organizations as I have in the past. Also, exporting a registration sheet could be a bit easier as my only option to create a sign in sheet is to print the report to PDF and have them sign as opposed to creating an actual sign in sheet and exporting the entries to excel.

Best appointment scheduling app

Vantagens:

1. Has an easy-to-use interface.2. User-friendly.3. Offers multiple premade templates.

Desvantagens:

Rethink about the cost to factor in small businesses that are just starting.

I have used SuperSaas for several years to operate my healing studios in two locations.

Comentários: I assume you mean SuperSaas. I have moved my location to a group therapist setting where we jointly use a different booking program, but from my individual practitioner standpoint, I find SuperSaas was easier to use and had more features useful to me. It kept me clear on who was booked and allowed me to create other calendars for other events very easily.

Vantagens:

Very comprehensive features, excellent notifications and very affordable for a small business. It took some time to get it set up how I wanted it but when I was stumped the customer care team gave great instructions. I offer several modalities in two different locations and this calendar worked perfectly. I also liked the ability to create a form to join my email list (and be anti-spam compliant) and I could create new schedules whenever I offered a Reiki class or workshop. The calendars have numerous settings, layouts and colours. It is possible to match your business' colour scheme and it's easy to put in your logo. This online booking calendar is fully customizable and very affordable.

Desvantagens:

The initial setup takes some thought but is well worth the effort. Once I had it going, it was super. There are, like all software, things it will do that you only discover later that make it even more powerful. Like, for instance, you can set up two reminders to go out. One several days before the appointment as well as one just a day or two before. Perfect for the people who have to book a month in advance.

Perfect for sole traders!

Vantagens:

There is so much i love about supersaas, the interface is really user friendly I love how easy it is to schedule in clients and see what appointments I have for the day. Supersaas allows you to organize what timeslots you have scheduled by color which makes it very easy to visualize and reduces the chance of clients turning up at the wrong time. I run a guitar teaching business and the students show up to class more often and have gotten much better results in their playing thanks to the email reminder feature in supersaas. In fact, I even created a second schedule so that I can get reminders of upcoming consultations for new clients so that I never miss an opportunity to grow my business. Supersaas has saved me hours and hours of work I would have spent manually checking every appointment. For a sole trader like myself I was able to use supersaas for free for quite a while and when I did have enough bookings to qualify me to have to upgrade I was happy to pay as the fee was tiny compared to the headaches that I have been saved from thanks to the supersaas software. I almost forgot, I have had to contact supersaas for help on about 3 occasions and every time the staff replied back quickly and gave me help.

Desvantagens:

I would like the option to have a master calendar with all my classes, appointments and personal events but with restricted view for customers so that the customer only sees the timeslots and options I want them to see.

Happy with the product

Comentários: For a 2-person business where we are providing the actual services as well as doing all our own admin and student scheduling, this has been a great time saver, as well as reduces mistakes (more chance of double-booking when you do it manually). We would have to grow a few employees in size before it makes sense to hire an admin person, but this booking software would help in that situation as well, and in the meantime it helps us limit our own time spent on scheduling admin.

Vantagens:

Good basic functionality for the price point - saves us time and money over our old manual method. When comparing to other options, we liked the accessible price point and that was the main deciding feature for us. We don't sell from the software, but we like the fact that we could set that up in the future. Does allow some customization for logos and controlling user access and such, but still hoping for future upgrades to move between screens and student accounts more efficiently.

Desvantagens:

Does lack some efficiency pieces, like being able to go directly to a student account from a booked lesson time on the calendar. Does have fairly basic look to the calendar and occasionally new students have trouble figuring out at a glance which are the open times.

Supersaas is Superduper

Comentários: Scheduling becomes a no-brainer!

Vantagens:

This software is a dream come true for me. For years I used excel spreadsheets to schedule youth baseball players to come to my house to practice. I would receive phone calls the night before or the morning of the sessions, with parents canceling their child's lesson. It was a PAIN. Now, all I do is set up the slots in Supersaas (along with my rule of no cancellation within 48 hrs of a lesson) and Supersaas does the rest. My partner and I get automatically notified of all activity and we can keep track of open and booked spots. Supersaas is magical and an incredible time-saver and organizer. And interestingly, I learned about Supersaas from a web designer in Croatia!

Desvantagens:

There is a slight learning curve but it's well worth it with the data that becomes available. Can't think of any other cons.

Diamond in the Rough

Comentários: I operate a gym in Tokyo, Japan and needed a system for individual clients to sign up for classes. We started out as a small operation so our requirements were simple. I researched several different scheduling options and created free trial accounts. All of the options I tried were less than ideal for different reasons. Some were unjustifiably expensive while others had so many features (that we didn't need) that it made finding what we wanted a chore. Then we found SuperSaaS amongst all the others. It was simple both in design and function, and yet the system allowed me to do many practical operations I didn't even realize I would want to do. And with a clean interface it was easy to manage. The price is unbeatable, and their customer service is quick and spot on. Of all the scheduling systems out there this one is truly a diamond in the rough. I highly recommend SuperSaaS to any small business looking for an affordable and easy to use scheduling system.

Vantagens:

Easy to use on desktop and mobile. Price.

Desvantagens:

As a schesuling system it did everything I wanted it to do.

Supersaas was so simple to use & set up yet still has the ability for integration & complex features

Comentários: Huge time saver, improved efficiency of bookings and less no shows

Vantagens:

Useful and extensive reports, Easy to use, Great support (fast and helpful), It has never failed or crashed, Endless features and integration options, By far the cheapest option without excluding features, Online help info is simple to follow and extensive

Desvantagens:

Limited ability to customise the look and feel and reports and carry over of custom note information isn't included when using the service schedule,

Provides everything I need to manage class bookings.

Comentários: Moving from a manual based booking and payments process to an on-line cloud-based system has reduced the admin effort by over 90%, as well as improving the professionalism of the whole business.

Vantagens:

The flexibility to create and maintain many different types of booking schedules and configure them exactly to our needs. It is functionally very rich and the support staff are very quick and efficient in answering any queries.

Desvantagens:

I'm struggling to answer this question. There is so much configurability that I've yet to find a gap.

Easy to use, efficient

Comentários: Business problems solved are many as described in what I like about the software.

Vantagens:

The software is easy to use, allows for multiple users. We have various tenants in our building and this software makes it easy for them to schedule meeting rooms. It takes a huge load off one or a couple of people to be responsible for the schedules. It also allows the option of keeping certain meeting rooms private and only available to those who have the link to that room can schedule it. I like that you can schedule events right up until the time so that if an impromptu meeting arises, if the room is available, you can block off the time for your meeting. I like the customization piece of the software as well: adding multiple meeting rooms, designating times available, as mentioned, multiple users. We did finally upgrade to the 300 available meetings as we kept running into the limit of what can be schedule, so were adding several meetings every two or three months. Now we can add the recurring meetings for the rest of the year. If they change, we just delete the series.

Desvantagens:

Honestly, nothing comes to mind of what I like least. It works well for us.

SuperSaaS is a great product and it has worked well for us.

Comentários: This product serves my need to handle inventories of schedules I design.

Vantagens:

One important part of this product is the fact that our users find it very easy to use. I create schedules and it is a very easy and simple process to get the job done efficiently and just the way I need it to work.

Desvantagens:

I have not found anything that I do not like about the SuperSaaS product! The SuperSaaS team who designed this product has done a great job of making it a great tool.

For the price (the free option and all of them) are exceptional

Comentários: Students can book confidentiality - its great, took a lot of admin type work away for me!!!!!

Vantagens:

- the download feature and - the way that you can change the layout, look and messaging

Desvantagens:

Ummm....... I guess that it doesn't come with themes like Windows desktop for appearance - you could still do something like that but it would take a lot more work

It seems to being doing well for our customers and users.

Comentários: Better use of our officers' time for doing vehicle inspections.

Vantagens:

Customers can make their own appointments, which frees up our officers' time by cutting down phone calls and data entry.

Desvantagens:

Not being able to customize fully some of the automated email responses, and other various components of the calendars such as setting alerts based on certain data the customers enter into their appointments, and not having the ability to "link" calendars to be able to search for customers making multiple appointments across multiple calendars, or at least alerting people to when it occurs.

EMC Scheduling Tool

Comentários: This software allows for scheduling of the EMC testing.

Vantagens:

The best part of this software is that is free to start with.

Desvantagens:

The worst part of the software is that if it is used too much it costs money.

Very good scheduling system for the money

Comentários: We use this product for three different rental services, and it works fine in each case. Tech support has been prompt and helpful.

Vantagens:

Supersaas is easy to setup, customize and use and is very affordable

Desvantagens:

Graphically it isn't the greatest, but other than that no complaints.

University Testing Calendar

Comentários: This frees our staff to work with testers while they are in the center rather than employing someone to answer phone calls to make appointments.

Vantagens:

This software allows our university to have students schedule their exam appointments online, without having to call the Testing Center during business hours. We are able to print the schedule each day or for the week and can control how far in advance a student needs to make their appointment. With the information gathered we are able to print/save reports for data collection.

Desvantagens:

The only drawback that we have found is that if we want to open more testing stations for the week of Finals we can't just do it for one week, it is all or nothing.

Been using SuperSaaS for a number of years for gym class-scheduling and booking.

Comentários: A cost effective solution for our class scheduling and member booking needs.

Vantagens:

Great product at a great price. Really easy to use and quite flexible. Easily scalable. Easy to maintain and modify to suit your needs. Basically does what it says on the tin.

Desvantagens:

Perhaps the user interface is a bit dated? Remembering how to navigate to a specific administrative function after months of not having done so. But, this is common to all software.