15 anos a ajudar empresas portuguesas
a escolherem o melhor software

Sobre GoFrugal

ERP para comércio varejista, restaurantes, negócios de distribuição e empresas no caminho digital, ajudando-os a permanecer competitivos.

Saiba mais sobre o GoFrugal

Vantagens:

Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need.

Desvantagens:

This creating a lot of financial trouble for us.

Notas do GoFrugal

Pontuação média

Praticidade
4,4
Atendimento ao cliente
3,9
Recursos
4,4
Relação qualidade/preço
4,3

Probabilidade de recomendação

8,2/10

O GoFrugal tem uma classificação geral de 4,4 em 5 estrelas com base em 197 avaliações de usuários no Capterra.

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Filtrar avaliações (197)

Safraz
Safraz
IT Consultant, Trindade e Tobago
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Bang for your buck!

5,0 há 3 anos

Comentários: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Vantagens:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Desvantagens:

No cons so far. However I have to populate this field.

Resposta do GOFRUGAL Technologies

há 3 anos

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Sorabh
Director, Índia
Varejistas, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas:

GoFrugal is the Best

5,0 há 3 anos

Comentários: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Vantagens:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Desvantagens:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

PARAS
MR, Quénia
Varejistas, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

disappointment from the unsatisfactory level of service

2,0 há 6 anos

Comentários: Stock management Locationwise

Vantagens:

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Desvantagens:

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Avaliador Verificado
Usuário do LinkedIn Verificado
Varejistas, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas:

Fast updates on government mandates and custom requirements.

5,0 há 3 anos

Comentários: Safe and Good.

Vantagens:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Desvantagens:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

Resposta do GOFRUGAL Technologies

há 3 anos

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

RAMESH
PARTNER, Índia
Roupa e moda, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

One of the best Retail POS in the industry

5,0 há 3 anos

Comentários: My overall experience with the software is so good. Its features meets our expectations.

Vantagens:

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Desvantagens:

It becomes very slow if the system is idle for a long time.

Resposta do GOFRUGAL Technologies

há 3 anos

Dear Mr Ramesh, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our technical person will reach you on the system slowness issue

najmal.k.v
Head technical operations, Índia
Varejistas, 201 - 500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Software for chain stores

4,0 há 3 anos

Comentários: Good product

Vantagens:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Desvantagens:

Pos application can be faster little more

Resposta do GOFRUGAL Technologies

há 3 anos

Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance.

Mike
Tech lead, Nigéria
Varejistas, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Going frugal with Gofrugal

5,0 há 3 anos

Vantagens:

Extensive Built-in Features, support, and ease of use

Desvantagens:

Installation and upgrade time can be improved

Resposta do GOFRUGAL Technologies

há 3 anos

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

ajay
Business, Índia
Varejistas, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Smart Baniye

5,0 há 3 anos

Vantagens:

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Desvantagens:

Offer Management Feature is not upto the mark.

ARCADEUS
ARCADEUS
Systems Administrator/ICT Service Desk, Quénia
Usuário do LinkedIn Verificado
Varejistas, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Suam Hardware Ltd With Gofrugal

4,0 há 5 anos

Comentários: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Vantagens:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Desvantagens:

No customer reward program on the Android app but soon it will be worked on

Amal
Amal
Director, Índia
Usuário do LinkedIn Verificado
Alimentação e bebidas, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Based on short experience of 6 months

4,0 há 3 anos

Comentários: Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.

Vantagens:

Purchase entry, billing and integration with several sales channels.

Desvantagens:

Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.

Resposta do GOFRUGAL Technologies

há 3 anos

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Jacob
Managing Partner, Índia
Roupa e moda, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Mixed Feeling

4,0 há 3 anos

Comentários: Overall experience with Gofrugal has been satisfactory.

Vantagens:

Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available

Desvantagens:

The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.

Resposta do GOFRUGAL Technologies

há 3 anos

Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.

RAJASISH
OMNER, Índia
Varejistas, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ON LINE CHAT PROBLEM

3,0 há 3 anos

Comentários: VERY BAD.AT FIRST MARKETING PERSON WHO SHOWS DEMO BUT NOT AWARE THE KOLKATA OFFICE , WHO WILL ASSIST A NEW GUYS.THEN WHO CAME TO IMPLEMENT HE IS HURRY TO RETURN BACK.AFTER THREE YEARS I CAME TO KNOW THERE IS OFFICE AT KOLKATA WHO CAN GUIDE US. ON LINE CHAT THAT SHOULD NOT BEAR PLEASE ABOLISH THE DEPARTMENT.THEY ARE ALWAYS SEND A YOU TUBE LINK WITHOUT LISTEN THE MATTER.I AM THE [SENSITIVE CONTENT HIDDEN] OF THE COMPANT WHO DEAL THE SOFTWARE,WE ARE BUSINESSMAN NOT SOFTWARE ENGINEER.FOR SUPPORT WE ARE PAYING YEARLY FEES.TODAY MORNING [SENSITIVE CONTENT HIDDEN] WILL NOT SOLVE THE PROBLEM AND INFORM ME TO CONTACT ANOTHER TECHNICAL PERSON .I WAIT TILL HALF AN HOUR NOBODY RESPONSE.MOST CALLOUS PERSON.
I AM FED UP TO CHAT SUPPORT.HORRIBLE

Vantagens:

NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.

Desvantagens:

NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT

Resposta do GOFRUGAL Technologies

há 3 anos

We feel sad by through your feedback. We will get in touch with you to understand more in detail on how to improve our ratings

Kalyani
Retail chain, Índia
Varejistas, 201 - 500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Good

3,0 há 3 anos

Comentários: Customer support not apt, unable to reach the team.
Feeling tired of unsolved queries
Live chats are going on for long, quick solutions look magical to me now.
Or I am not sure if I am spending too much time with your software and coming across more problems

Vantagens:

Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management

Desvantagens:

Mismatch of data between hq and pos Unable to get rid of inactive data hence perfomance issue and long loading

Resposta do GOFRUGAL Technologies

há 3 anos

Dear Ms Kalayani, We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

Prem
Director of Operation Department, Malásia
Varejistas, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Optimal Solution for Business

5,0 há 3 anos

Comentários: Gofrugal has solved our internal theft issue and of course increased our overall sales with their variety of offers in the system.

Vantagens:

Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.

Desvantagens:

I dont find one when i compare gofrugal with other software.

Resposta do GOFRUGAL Technologies

há 3 anos

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Rajitha
Proprietor, Índia
Roupa e moda, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

More than a decade of Quality and Assurance

5,0 há 3 anos

Vantagens:

I've been using their product for about 15 years, and I can whole wholeheartedly say that they've become a part and parcel of my business. They've got an intuitive deisgn that has gone through many iterations over the years. Along with constantly updating their software based on customer requirements and world needs.

Desvantagens:

The lack of a Garment Production Module in their software has indeed caused some discomfort over the years in my business.

Resposta do GOFRUGAL Technologies

há 3 anos

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Kajubi
Managing director, Alemanha
Software, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Gofrugal simple to use

5,0 há 3 anos

Vantagens:

Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules. It has stock movement report status wch helps a user to indentify how product are consumed

Desvantagens:

Gofrugal is missing with mult tasking tabs

Resposta do GOFRUGAL Technologies

há 3 anos

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Musinguzi
CEO & FOUNDER, Uganda
Software, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

EXCELLENT BUSINESS MANAGEMENT SOFTWARE

5,0 há 5 anos

Comentários: That every customer who has used Gofrugal products doesnt can't move to use another software product. The reseach that was involved to develop Gofrugal software products is indeed wonderful

Vantagens:

1) Excellent support 24/7 2) customized for over 48 vertical businesses 3) product features are very impressive and provides value for money 4) Gofrugal Team has a very proffesional customer relationship management team 5) Price of the product is worth ROI (return on investment)

Desvantagens:

Customised for over 48 business vertical

Aaditya
MD, Índia
Indústria farmacêutica, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

PRODUCT AND SUPPORT

5,0 há 3 anos

Comentários: I am very much happy with Gofrugal product with customer service and they are providing the help document with videos.

Vantagens:

I am using the software more then 10 years and its very useful for billing and accounts with GST upload.Very much useful for find the purchase order and make use to place order

Desvantagens:

We are almost using all the module i dont have any particular so its good

Resposta do GOFRUGAL Technologies

há 3 anos

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

Muthu
Founder, Índia
Varejistas, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Value for Money

5,0 há 3 anos

Comentários: Helps us at a time we are growing and right now we are far more efficient and have nice tools for reporting and the support service is awesome.

Vantagens:

Very user friendly, has numerous features and very robust. Online support have been great.

Desvantagens:

WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.

Resposta do GOFRUGAL Technologies

há 3 anos

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

GANESH
Accountant, Índia
Varejistas, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

REVIEW FROM NEELKAMAL

4,0 há 3 anos

Comentários: ITS OKAY. BUT SUPPORT TEAM SOMETIMES IS VERY SLOW. TIME TAKEN IS TOO LONG

Vantagens:

CONVERSION OF CHALLAN TO INVOICES. EASE OF USE IS OKAY I HAVE NOT TRIED

Desvantagens:

INABILITY TO CONVERT JOB WORK PRODUCTION CONSUMPTION ENTRIES ARE NOT THERE IN THE SOFTWARE

Resposta do GOFRUGAL Technologies

há 3 anos

We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

Sanjay
MD, Índia
Indústria farmacêutica, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Product and Support

5,0 há 3 anos

Comentários: The support of gofrugal is very good, we get our query resolved prompetly. and you keep introducing new features like cloud backup and mobile app is very good for business

Vantagens:

Billing and accounting is very convinient and the report generation is very useful for further analysis

Desvantagens:

Backup is very slow at the exit of the software

Resposta do GOFRUGAL Technologies

há 3 anos

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

MEDHA
proprietor, Índia
Varejistas, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

RPOS review

4,0 há 3 anos

Comentários: its good and easy to use

Vantagens:

Its easy to use. easily understandable. User friendly.

Desvantagens:

There should be more video tutorials as software has a lot of features but cant be explored due to lack of knowledge. Provide more training helps to the customers

Resposta do GOFRUGAL Technologies

há 3 anos

Dear Medha Joshi, Thank you for the review. We will definitely look into your feedback and add the self-help videos on the missing modules. Also we will plan for webinars in the upcoming weeks.

Harshal
Manager Retail Operations, Índia
Varejistas, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Review from Vivante Foods

4,0 há 3 anos

Comentários: User friendly Software .
But we feel those customers who have been using the software for years they should be given a free training and informed new features .
We will not know unless someone tells us the new additions

Vantagens:

Interface with Rpos to HQ. HQ can give us real time info

Desvantagens:

We should be informed about new features .

Resposta do GOFRUGAL Technologies

há 3 anos

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Sathyamurthy
DX Operation, Índia
Indústria farmacêutica, 501 - 1 000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Improments

3,0 há 3 anos

Comentários: Good

Vantagens:

Reduced time consuming of to place the order and generate invoices within business SLA

Desvantagens:

We are expecting customer support and product enhancement as per business requirements

Resposta do GOFRUGAL Technologies

há 3 anos

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Bhavesh
Proprietor, Índia
Roupa e moda, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

A must for any business & easy to use.

4,0 há 3 anos

Vantagens:

The process to integrate is seamless & support team is quick to response. We have been associated with gofrugal for past 7+ years. We've seen continuous addition of new features.

Desvantagens:

I wish the integration of our offline with online store would be possible. If yes, then should be seamless & bit economical.