Avaliações do eviivo

Optima relação qualidade Preço

Comentários: Desde um principio foram muito atentos cumprindo com os horários das reuniões e satisfazendo com detalhe as inquietudes e preguntas que iam surgindo com uma paciência infinita.

Vantagens:

Desenho agradável e de fácil compreensão, muito boa resposta por parte do serviço de ativação e assistência.

Desvantagens:

Sinto falta de um pouco mais de personalização dos temas de pagina web e calendário/tarifas. e também poder inserir um máximo de idade permitida para bebés e criança. como por exemplo: admitir bebes até um máximo de 2 anos.

Highly Recommend

Comentários: Our overall experience with eviivo has been great so far, in the short time we have been using the system we have had a much better experience and more benefits compared to our previous system and look forward to using more of the tools and reports provided by the system which we haven't got round to using yet.

Vantagens:

I like how easy the view of the dashboard is and how there are separate categories views such as "Actions" which shows you any cancelled bookings, deposits due, cards declined or over bookings. It also has a lot of reporting tools you can use which is a bonus for us from our last system that failed us.

Desvantagens:

A feature we miss having is the fact to move bookings in the system. Sometimes we have issues with a property such as a boiler break down and have to move them to another property but we can't move the booking in the system to allow our cleaners to see the changes and what needs cleaned, we need to just block it off and manually tell them.

Robust, Comprehensive Features and Easy To Use

Comentários: Booking/Diary and Content integration with all the primary OTA's is both efficient and very time-saving for a busy owner/operator. Eviivo's Customer Service is excellent and a key differentiator cf their competitors.

Vantagens:

Relatively easy to us for PMS and Channel Management software, very reliable and supported by excellent customer service: By phone, chat and via informative webinars.

Desvantagens:

Form design and printing options are somewhat limited, and the basic reporting function is somewhat 'basic'. Though there are add-on, chargeable features which are far more comprehensive.

Not a good experience

Comentários: Bad. Just not acceptable. As a business owner who used to manage websites, social media, and online marketing for clients, communication was unacceptable. I got my website up and working in less than 24 hours with another provider. It looked how I wanted and had capabilities that I was working with Eviivo to get for almost a month. While we started strong , lack of communication when your website isn't working, the SSL is broken, does not work when you need to have your website live to take bookings and make money. I feel like I wasted a month of my time that I could have been making money.

Vantagens:

Their system is very thorough in gathering information. A lot of detail and in depth planning, but takes a lot of time. Their integration seemed good but I didn't complete and bookings that way.

Desvantagens:

Customer service and onboarding was awful. Getting help, whether a small question or pushing a button to activate something was like pulling teeth. They had folks on chat support but they always said I needed to talk to my onboarding agent who didn't reply to emails or answer my questions. I got very simple, template like replies, like "just click here and here." Instead of helping me set up website capabilities on the back end (HTML) or scheduling a meeting. As a client, I should never have to wait more than 24 hours for a reply when onboarding. If you're busy, just reply and set up a call. If you're on vacation, have an away message.

great over all PMS

Comentários: There was no PMS in place when I purchased the inn. eviivo has allowed me to run reservations much better than the previous owner.

Vantagens:

Very easy to setup and use. Intuitive GUI. Company is always working to add new features.

Desvantagens:

The Group Booking function is a bit clunky to apply discounts or promotions I have to touch each individual room booked, not at a group level, yet I can attribute payment on one to cover all.

best of all

Comentários: We have used several channels managers and Eviivo has by far been the best we have ever used. The team is great, caring and willing to help. The system is easy to use and has many great features. I would recommend Eviivo to any one.

Vantagens:

We have used many channels managers, we have been most satisfied with Eviivo. Friendly team always willing to help. We love how easy Eviivo is to use and the many upgrades over the years. If I had to pick one thing I like the most besides the team, it is the depndable and easy to use calendar.

Desvantagens:

I wish I could think of something to be critical of but there is nothing.

Eviivo saves our precious time

Comentários: We are very grateful to everyone at Eviivo

Vantagens:

Julie who takes care of us responds promptly and is amazing and kind.

Desvantagens:

Can't think of anything that has been difficult

Great property mgmt system

Vantagens:

The live support and the quick help with every question I have.

Desvantagens:

No complaints. Some limitations in reporting but support helped us find a different way.

Great Product, Great People

Comentários: fantastic support channels via chat (and phone when allowed)

Vantagens:

channel integration within Google, Hotels.Com, Expedia, VRBO, etc.

Desvantagens:

software glitches in rate plan management and screens. Would also be great to activate and deactivate a plan (vs delete and recreate only)

Efficient service

Comentários: Positive. Just a few little things to overcome as I get used to the system.

Vantagens:

Combining all the other platforms and ease of use on mobile

Desvantagens:

Customer service when having an issue - left waiting in chat room for long periods of time.

review ***

Comentários: brilliant that's it

Vantagens:

their support is second to none

Desvantagens:

no sand box environment to see what the client experiences when making changes to temple emails timing etc

THANK YOU [sensitive content hidden]!!

Vantagens:

[sensitive content hidden] saved the day for me and our couple today.

Desvantagens:

Maybe allow simple editing capabilities when doing room "Block" bookings, especially for our type of venue that has two lodging properties

Great product design, Fantastic people, great service

Comentários: Fantastic, fantastic support team, can't commend them enough. They Listen, they Care, They Help, They are friendly, and they are relatable - genuinely impressed with everyone I have spoken with. Everyone that picks up your call is patient and professional and, how they lead you to your solution is just remarkable.They have a computer-say-yes attitude. They are humans, they do not act like 'robotic people' in customer service centers.As a start-up, we used eviiio and would definitely recommend it.

Vantagens:

Fantastic, fantastic support team, can't commend them enough. They Listen, they Care, They Help, They are friendly, and they are relatable - genuinely impressed with everyone I have spoken with, including the finance/payment teams - great humans.Everyone that picks up your call is patient and professional and, how they lead you to your solution is just remarkable.They have a computer-say-yes attitude. They are humans, they do not act like 'robotic people' in customer service centers.As a start-up, we used eviiio and would definitely recommend it.

Desvantagens:

I think eviivo may need to hire more great people (like they already have) because it seems just too busy, and too much volume for single Account/Set Up/Go Live Managers. The Managers clearly do their very best to help you Go Live and deliver great service while doing so - but one can tell they are kind of overworked.

Good customer support

Comentários: Helps us centralize the management of our hotel

Vantagens:

The Live Chat support is fairly quick and helpful. There are also lots of resources to learn how to use the software and free classes to learn with an expert.

Desvantagens:

1. It would be beneficial if eviivo had a dedicated account manager for users to contact direct for that added personal support. 2. More third party integrations / a site where users can vote and see upcoming integrations to be added to eviivo.

My review

Comentários: Generally a good experience apart from the avbove mentioned points

Vantagens:

In general relatively easy to use and stable. No serious problem so far which is the basis for this type of product

Desvantagens:

- Sometimes a bit sow- I requested an alternative way of displaying the availability on the web but so far no response - messages to customers could a little bit more modern and flexible (pictures, titles...)

Will your business benefit from using Eviivo?

Comentários: Excellent. I can't recommend it enough. As a bit of a technophobe it was a relief to find an online platform which was almost seamless to use. The support provided was excellent. The staff were always polite, patient, efficient and lovely to talk to. I always felt they would go above and beyond.
The awards nights were also great fun and enjoyed meeting the team as well as other accommodation providers.

Vantagens:

The booking system was so useful for every aspect of running and promoting our business. It was easy to use and any updates were smoothly integrated.

Desvantagens:

None. I can't fault this system in any way.

Channel Management

Comentários: Very good

Vantagens:

Ease of use and brilliant online and telephone support

Desvantagens:

Some features removed from early version

WORST EXPERIENCE EVER

Comentários: Eviivo has cost our business time and money. I am now looking to replace eviivo with another booking engine. It's a shame that the customer service is so lacking because I really had hoped I would like their product. Especially after being on Webervations for 15 yrs which saw virtually no improvements to their calendar despite so many technical advancements in that timeframe which really makes my point...how could eviivo be so much worse than the antiquated and outdated Webervations? At least Weber worked reliably and never cost me reservations.

Vantagens:

Absolutely nothing. Booking engine is NOT working. Their customer service is NON EXISTENT. Phone calls go to voice mail, emails unanswered, support tickets unanswered, online chat spotty at best.

Desvantagens:

This booking engine is unreliable at best. Since going "live" 2 weeks ago I have not received a reservation thru eviivo because it doesn't work. I have received calls from guests who were unable to complete their booking online which was exactly my experience after I conducted my own test to ensure their system was actually functioning. My test booking never went thru...just kept cycling back to the reservation page. I am 2 weeks into this and have not even received a phone call back from eviivo and the booking engine is still NOT working. The customer service is NON EXISTENT. No one answers the phone, their online chat support is not staffed and most often is unavailable, email and support tickets go unanswered. I have a small lodging property and pride myself on being responsive to the requests of my guests. I am dumbfounded by the total lack of regard eviivo has for their customers. Each day that goes by without the booking engine working properly is costing my business revenue and disservicing my guests. Here are more negatives: 1. The address field asks only for a zip code and not the guests full address. Why? 2. The Discover card and Amex logos do not appear as accepted forms of payment even if your business accepts them. 3. The confirmation letter generated is poorly worded, is largely not customizable and is confusing for a guest to understand. 4. The booking page uses language native to the UK but not the US. Ex: Forename and Surname vs First and Last name.

Very poor as compared to their desktop version.

Comentários: We LOVED LOVED LOVED the old desktop version. Lived with it for nearly 6 years. But January 1st required us to abandon that and use the new web version. If they maintain their previous commitment to listen to what the customer needs, they might address all the deficiencies of their new system. I have detailed out over 9 such deficiencies in a letter to homeaway (now the owner of RezOvation Web). I have spent hours researching other programs in the past and for the price never found one to match the capabilities of RezOvation desktop. But now I will be looking again because we are now charged a monthly subscription (as most now do) and find the new system cumbersome. (we were familiar with the desktop version within hours of putting it to use, but now after a month we are still struggling to get to the places we need to be)

Vantagens:

As with their old desktop version, this system does great when it comes to features like: moving or resizing reservations with a drag of the mouse, producing housekeeping and revenue reports, ability to add rooms to an existing reservation, changing the price of any or all rooms. Technical support is quite phenomenal during business hours. Very responsive via phone. Less so via email.

Desvantagens:

As compared to their just retired desktop version, this new system has several problems. 1. We can now no longer see all of our rooms in a single screen shot. Of our 40 rooms, over a 1/3 require scrolling up. 2. Choosing rooms for a reservation takes more care and attention because the room order for the reservation window is ordered differently than for our occupancy map. Also, it now shows all rooms whether available for the selected dates or not (before it only showed available rooms with an option to show "all rooms." 3. In the process of entering a guest, if upon first entry there is no existing guest, it is cumbersome to get out of that screen to add a guest. Before if we entered the name and it didn't exist it was a single click to add the new guest. 4. Increased clicks to accomplish almost everything compared to the old system.

Great Software for our 5 guest room B&B

Comentários: From the day we got our first phone call about the possibility of using Eviivo Suite through the set up process with it and the day we "went live" with the online calendar after importing from an Excel program all the past and future reservations from our previous channel manager, we had a very good experience. The Customer Service and Sales People were very anxious to help us transition to Eviivo and to make it as stressless, seamless and smallest use of time they could. I recommend Eviivo to any size business because the Customer Service and Sales Departments know how to tailor this product to the needs of the business. We were "up and running" within a few days with few minor glitches ... mostly because I am not a high tech person and needed to learn a few things to work out the details of what I needed to do from our laptop to contribute to the set up. Customer Service goes out of their way to be sure their customer is confident and knowledgeable about how to use the Eviivo Suite and the entire array of selections offered. They surely helped us. This switch to Eviivo has been an invaluable time saver and more economical for us as well. Thank you so much Eviivo!!!! Ann-Marie Dixon, Owner, High Hill Inn B&B, Vermont (16 years in business).

Vantagens:

I liked the ease of use of this software. All the answers to the guest bookings are at our "fingertips" with a click or two on the computer. Ease of finding the guest on the calendar, ease of running their deposit, ease of running their check-in and balance due, ease of identifying their booking agency, ease of finding their phone number. Also easy to enter manually a reservation we take over the phone or by email.

Desvantagens:

There wasn't anything I didn't like about this software!

Used by the #1 Small Hotel in the World

Comentários: Our overall experience is that for us, we would have no need for any other product.

Vantagens:

We have used eviivo since we started trading in 2010. Back then it was a PC-based product rather than web-based as it is now. Being web-based it has a zero footprint on our hardware, everyone gets the same view of the same data and updates to our room availability, and therefore updates to a potential guest's view and OTA's view of our room availability, are virtually instantaneous. That aspect is a critical feature, as indeed is the availability of access to the eviivo suite itself, and apart from the rare occasion of planned downtime, or a JCB digging through underground BT cables, we have otherwise never suffered a lack of access to the suite. It is also really easy to use (including the App version for mobile access) - certainly for the features we use, as I know there are a ton more of bells and whistles which we could tap into, but being only 7 rooms, the eviivo suite features we use at this price point are just perfect for us.

Desvantagens:

There is nothing for us to dislike. It does what it says on the tin. As for potential improvements, one thing I would really love to see is the ability to build and run bespoke reports. There are lots of canned reports to use, but sometimes there's just that little extra thing you need - but you can always ask their helpdesk

I would be LOST without Eviivo

Comentários: Honestly, it is the incredible customer service that makes Eviivo stand out to me. I have asked some dumb questions over the years as I was learning and thrown in the deep end. Eviivo always helped and directed me to more information and helpful answers. They are always there and no question is too small. They are friendly and dedicated!!

Vantagens:

When I bought the inn, they already had Eviivo running the software and I just continued. They make it easy to see at a glance where you are and who is coming in. Plus they have LOADS of online tutorials that I wish I would have done earlier.

Desvantagens:

Can't think of anything I don't like, it is amazing!

eviivo's new mobile app is a great addition

Comentários: eviivo is the lifeline of our business. The Reservation Management System must work all the time; it must be online all the time; it cannot fail ever...eviivo fulfills those needs.

Vantagens:

We evaluated several applications before selecting eviivo. It was the best solution for our property. Recently, eviivo updated its mobile application. Frequently, we are on the road and unable to take and make a reservation. The new app makes it very easy to add a reservation using your iPhone. If you need some of the other features such as entering detailed guest data or update rates, etc., it easily maps you into the full eviivo platform. I needed to make a reservation on-the-run today and was able to do it effortlessly using the new mobile app on my iPhone.

Desvantagens:

Nothing of significance...eviivo keeps making improvements to enhance the user experience.

Keeping life simple.

Vantagens:

I find the eviivo system generally easy to use and, if I ever have a query, there are 'how to' videos available as well as the online chat for support. I only need to update my calendar and rates in the one place and it automatically transfers over to the online booking agencies. All my payments are also handled by 'the system' meaning that I don't need to worry about that side of things. Why complicate things when you don't need to?

Desvantagens:

I can't think of any things that need to be changed.

Epic implosion of quality and functionality after 17 years...

Vantagens:

We have had a B&B since 1998, and, when we opened, we used Munsenware's excellent stand-alone Guest Tracker system. As with most other specialized software, Munsenware and Guest Tracker have been sold several times over. Until about 4 years ago, the company remained responsive to the needs of its specialized client-base. As HomeAway has grown and become spread out over the hospitality spectrum, its focus on small B&Bs has evaporated. Technical support is virtually non-existent on weekends, a time that has a natural spike in lodging business and a commensurate rise in potential issues and breakdowns. B&Bs do not generally employ FT IT personnel, and, quite frankly, the problems that have emerged with the web-based system are on HomeAway's end, not the end-user's. The single most problematic issue at this moment--and the reason that I am compelled to write this review--is the migration of RezOvation to a MS Silverlight platform.

Desvantagens:

Over the past year, Silverlight has been unsupported by an increasing number of web browsers including Chrome, Opera, and, as the greatest irony, MS's own replacement of Explorer, MS Edge. We are Mac users, and, until this week, Safari was still usable. Now it is not. Our final in-house work-around is Mozilla Firefox which has experienced a couple of Silverlight-related crashes since installation. I am praying that RezOvation will continue working on Firefox just long enough so that we can complete our migration to another provider. Despite communicating our issues to HomeAway, there have been no fixes, just more dead-ends. I loved Guest Tracker and the early iterations of Rezo, but we will be taking our business elsewhere.