Avaliações do eviivo

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Comentários: Desde um principio foram muito atentos cumprindo com os horários das reuniões e satisfazendo com detalhe as inquietudes e preguntas que iam surgindo com uma paciência infinita.

Vantagens:

Desenho agradável e de fácil compreensão, muito boa resposta por parte do serviço de ativação e assistência.

Desvantagens:

Sinto falta de um pouco mais de personalização dos temas de pagina web e calendário/tarifas. e também poder inserir um máximo de idade permitida para bebés e criança. como por exemplo: admitir bebes até um máximo de 2 anos.

Not just a software. Eviivo is a great team , ready to help,just what my small Guest House needs.

Vantagens:

Easy to use and great reports available. The set up was very simple and the training provided on line was very clear and accessible. Excellent support from the Eviivo team throughout the period I have been using the software.

Desvantagens:

I am probably not using all the software to its maximum for my business; but this is my fault not theirs. I need to invest a little more time in using the software which will save me time in the longer run.

Really pleased with the solution and most importantly the customer service and communication

Comentários: My sales and onboarding team were exceptional and appreciated the proactive communication, quick turn around with responses and commitment to help get us set up in the best way to support our business.

Vantagens:

Eviivo covers the majority of our use cases: -Vacation rental reservation with individual home and property calendars -Rate management with multiple seasons for 3+ years (clunky implementation) -Venue calendar management -OTA integration with all major platforms -Quickbooks online integration for payment processing and accounting They are also very open and welcomed my feedback and enhancement requests/suggestions.

Desvantagens:

A little challenging to configure for our unique business model, vacation homes and wedding venues on a private resort/estate, but overall really pleased. They started in the UK and are set up to support an international market including the US so there are features and terms that don’t really apply to our market. A US product manager would greatly benefit them. They also need to provide the option to configure some key details at a system global level vs at each property as we needed to repeat entering details individually for every home. We only have 8 homes right now but this could be a challenge for larger vacation home businesses. However, it’s relatively easy to navigate through these. -Need centralized inbox within the application to handle all OTA communication and internal direct guest communication -Can’t support group bookings with our vacation home model of unique calendars vs hotel room types -Need calendar to show holidays for ease of rate setting -Need e-sign capability for vacation rental contract agreement and allow attachments with reservations -Need customized cleaning checklist -Need damage communication and billing process beyond the pre-auth for the deposit

Eviivo has been Very Harmful to our Business since Going Live

Vantagens:

There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful.

Desvantagens:

Eviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare monthly tax liabilities. For a company whose self-proclaimed mission is "to champion the independent sector and help small hotels, B&Bs, and accommodation providers succeed online", it is unsettling that our repeated requests for technical support have gone ignored. By limiting their clients' ability to govern their own account settings, Eviivo has made itself essential in this process. Not responding to support requests or even acknowledging them is simply unacceptable. The magnitude of the switchover from ReZovation is irrelevant; Eviivo imposed this deadline on its customers, not the other way around. The setup process was focused on making sure our properties were optimized for OTA searches rather than ensuring that our understanding of the process was clear. Most of the initial calls were a checklist to make sure we had pictures uploaded and amenities selected. Eviivo did not mention that we wouldn't be able to access something as fundamental as a Revenue Report or Occupancy Report without upgrading to the premium subscription rates. Eviivo does not understand their clientele; proactive customer service and guest recovery are important factors that differentiate small hotels from the large brands. Support isn't even available after business hours-- their business hours, not ours. Eviivo's website states that they have a guaranteed 24hr turnaround for their Support Query. Our guarantee has not been met several times over. Eviivo's indifference is inexcusable.

Amazing Experience

Vantagens:

Eviivo has made our lives much easier. We manage over 90 properties in Hocking Hills, Ohio. We have 40+ employees and several of them are managers working in Eviivo everyday. The platform works perfectly for monthly reporting & integrating with all the channels that we need. We couldn't be happier.

Desvantagens:

Integration with Airbnb can be challenging some times. Data isn't pulled through correctly after reservations are made and you are unable to modify these reservations.

Eviivo does what I need it to do

Comentários: eviivo was not easy to get up and running in my opinion. There are still things I don't understand. However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails. A lot of the problem is due to my not knowing how to input information - set up rates, promotions, etc. but in the end the struggle was worth it. The system has been running smoothly for over a year now and I am happy with it.

Vantagens:

In my opinion, syncing calendars is the most valuable aspect of the eviivo software. I no longer need enter reservations on multiple platforms as they come in - thus alleviating worry about double bookings. Also, I like having the financial reporting and calendars available for three properties in one place. I like having an historical record of guest information and reservations.

Desvantagens:

The learning curve was pretty steep and very stressful for me. My old software, Webervations, ended and I had to find software to takes its place. It took a long time to get eviivo operating the way it should. eviivo uses terms and wording that is European centric. Room titles and descriptions are not expressed in terms that would be typical for American travelers. Also eviivo does not permit syncing VRBO calendar, so my VRBO reservations must be manually entered on eviivo.

Ease of Use

Comentários: Pretty good ...I am happy with eviivo suite..just some changes would be so much better. Thanks

Vantagens:

I find the most difficult thing about this software is that it is not designed for dummies like me. I have to get help from the Eviivo team and get shown the path. Once I see the path I can follow through, however it is not intuitive. I find uploading photos very cumbersome and the way you have to save them...lengthy. That whole platform needs to be upgraded? I think the whole thing needs to be a bit simpler to use...as mentioned it doesn't jump out at you. I like the price point, availability of help, and the result of the booking system though. Thanks Michele

Desvantagens:

As mentioned above..sorry put the "least" in the paragraph above

Software with a lot of options!!!

Vantagens:

I became associated with this software when the previous software company REZOVATIONS sold to Eviivo. The transition was a bit bumpy at first but over time Eviivo has become enjoyable to use. It has a lot of capability with a lot of options. Customer service is sometimes right on with help, other times I struggle to get a solution or a satisfying answer to my question or concern. I would like to see an improvement to the the ability to send email confirmations and correspondence to our customers.

Desvantagens:

I would like to see an improvement to the ability to send email confirmations and correspondence to our customers. It would be nice to be able to preview or edit the email before you send it to your customer. Some times it becomes this software makes it difficult to change the price of a room when you book it.

great over all PMS

Comentários: There was no PMS in place when I purchased the inn. eviivo has allowed me to run reservations much better than the previous owner.

Vantagens:

Very easy to setup and use. Intuitive GUI. Company is always working to add new features.

Desvantagens:

The Group Booking function is a bit clunky to apply discounts or promotions I have to touch each individual room booked, not at a group level, yet I can attribute payment on one to cover all.

Wish I had picked another software!

Comentários: My first season in our accommodation was nothing less than a nightmare. We decided to have Eviivo connect us with Expedia, and something went woefully wrong. We were being shown on the internet as "sold out" for many, many weeks, right during the time people would have been booking for vacations. Internally, Eviivo was unable to correct the problem without disconnecting us from Expedia, then reconnecting us - which took another 2 weeks. Then, wrong rates were posted for a period, and until a correction could be made, we lost another $450! We still have not recovered that loss. We will never recover the bookings that were lost during the time we were being shown as sold out. Additionally, we had people showing up at our B&B, and we hadn't been notified that they were coming, nor did their reservation show up on the diary. Needless to say, it was a very, very stressful season. Support has improved, but we still have money owed to us, a year later.

Vantagens:

Not much. It did integrate with my previous system.

Desvantagens:

It is way to complex and way to many layers of complexity for the average person. It des not need to be so complex. All I need is a reservation system to accept online reservations and process payments efficiently. Simple, accurate reports would be helpful when doing taxes.

review ***

Comentários: brilliant that's it

Vantagens:

their support is second to none

Desvantagens:

no sand box environment to see what the client experiences when making changes to temple emails timing etc

Small Hotel or B&B PMS

Comentários: I have been extremely happy with Eviivo so far their customer support, from sales to implementation teams, has been second to none. They have answered every question that I have had and helped me with every aspect of the technology when requested. Incredible support so far from the start

Vantagens:

The technology suite that Eviivo offers is perfectly suited to a smaller property. I am able to run promotions on line both with the OTA's or just on my own website with just a click of a few buttons. The reporting is excellent and it enables me to see where business is coming from which helps in business making decisions in terms of marketing and sales. The front office is incredibly simple to use, from checking guests in and out to taking payments.

Desvantagens:

At the moment there isn't a capability of charging a guest credit card unless they have a reservation. We would like to sell vouchers to guests to use for future stays and the only way I can take payment is via bacs transfer (or create a fake reservation).

7 years of pulling my hair out...

Comentários: So many growing pains! We've had the software for about 7 years, and I have really mixed feelings. This product has so much potential, but it seems that it's being executed poorly at times, with perhaps some questionable development decisions. When we first began using the software, we had a credit card terminal to process payments, but opted to use the internal credit card processing for a more streamlined process. Initially, there were a lot of problems getting the systems end-of-day to correspond with the credit card processing end-of-day. This resulted in a challenge in reconciling our bank statement, because the amounts funded did not match the daily totals from the system. After a lot of time spent working on this, we were able to have this situation resolved, and the system worked okay for quite awhile. RezOvation is locked into using one of two (the second recently added) credit card processors. This in and of itself might not be a bad thing, except that in this case the primary processor is Intuit Payment Solutions. Intuit has chosen to implement policy restrictions on issuing refunds which boggles the mind. After 90 days has passed from the date of the charge, it's impossible to issue a refund back to the card that was charged. Unacceptable! For a resort that takes advance deposits, this is an unnecessary burden. It creates delays, additional workload, and negative guest experiences. Accuracy of reporting is a critical part of any PMS. It seems a lot of hotel software I have tried has an achilles heel in the reporting, not necessarily all reports, but each product seems to have at least one area that is questionable. RezovationGT is no different. On the Daily Summary report, there are categories that show totals for groups, and for advance deposits taken/ used which have no supporting reports to show how those totals are calculated. This makes it difficult to audit if the day is out of balance. The online segment of RezOvation is also very difficult to deal with. We originally had it set up so our guests could make reservations through our website via Webervations. It seemed to work okay at first, but then they went through a PCI compliance audit, and changed how payments were taken. The payments became "tokenized," so you could not see card details within the system. There were other issues with this process as well as batch-out time issues, which made it a no-go for us.

Vantagens:

Ease of use. Support is always available during normal business hours, and no wait time. Customization of reports and letters. Automated letters for reminders and follow-up with guests. Excellent up-time. No Night Audit process necessary.

Desvantagens:

The largest problem I have with this product is the lack of ability to choose your own credit card processor. You are basically stuck with two options, Intuit (awful), and InnPayment which I have not tried yet. Our resort takes advance deposits up to one-year in advance of arrival. Many of our guests return year after year, and so opt to make their next year's reservation when departing. The problem arises if their plans change... Intuit will not allow a refund to a credit card after 90 days has passed, which means we have to write a company check. This might not seem like a huge problem, but the additional workload for doing refund checks, combined with the delays in check processing for our European customers makes it a customer service nightmare. I like the amount of customization options in the reports and letters, but the lack of code for certain things bothers me. Also, the lack of supporting detailed reports for some daily reporting totals (adv. deposits used) makes auditing difficult at times. The real problem seems to be the lack of supporting reports. For example, there is a daily summary report which has values for many categories, cash, visa, gift certificates, revenue, taxes, advance deposits, etc. The problem is that with some of the totals, you don't have access to a detail report to support the total, so it's difficult to audit out of balance issues. They have been working on it gradually, but there's still a couple of categories that need detail reports

So Glad We Stayed!!!

Comentários: We are another small property who was left without software when Expedia got rid off RezOvations. Saying that the transition was complete chaos and a nightmare with be a huge understatement. Eviivo was severely overwhelmed by having to migrate thousands of customers in such a short time without properly trained staff in the USA and with a platform foreign to our needs. Prior to the switch I already had lost confidence that Eviivo could offer us a smooth transition. Acting as quickly as I could, I tried to find other platforms and soon after realized how terrible this market is. After probably hundreds of hours researching, I quickly signed a contract with one of the main software companies in the USA. The day before we were supposed to switch over to them, I realized that this company didn't seem much better than Eviivo, so I pulled the plug and cancelled hours prior to the changeover. After a couple of months of headaches and disappointments, we are SO glad that we stayed with Eviivo. The booking engine is probably the best out there (besides one other that's obscenely expensive!) with larger pictures. Eviivo's interface with Google Hotels, Airbnb and the other major OTAs is pretty impressive and simple to use. The interface with the credit card payments, rate management, reporting and diary are pretty impressive. I cannot stress enough how wonderful their customer service is. The "chat" function is even available on Saturdays. We are very, very happy we stayed!!!

Vantagens:

Amazing booking engine with larger pictures. Great interface with all the major platforms. Amazing reporting.

Desvantagens:

It was a very difficult start. Training was non-existing other than some videos old and outdated with horrible audio.

Used by the #1 Small Hotel in the World

Comentários: Our overall experience is that for us, we would have no need for any other product.

Vantagens:

We have used eviivo since we started trading in 2010. Back then it was a PC-based product rather than web-based as it is now. Being web-based it has a zero footprint on our hardware, everyone gets the same view of the same data and updates to our room availability, and therefore updates to a potential guest's view and OTA's view of our room availability, are virtually instantaneous. That aspect is a critical feature, as indeed is the availability of access to the eviivo suite itself, and apart from the rare occasion of planned downtime, or a JCB digging through underground BT cables, we have otherwise never suffered a lack of access to the suite. It is also really easy to use (including the App version for mobile access) - certainly for the features we use, as I know there are a ton more of bells and whistles which we could tap into, but being only 7 rooms, the eviivo suite features we use at this price point are just perfect for us.

Desvantagens:

There is nothing for us to dislike. It does what it says on the tin. As for potential improvements, one thing I would really love to see is the ability to build and run bespoke reports. There are lots of canned reports to use, but sometimes there's just that little extra thing you need - but you can always ask their helpdesk

Epic implosion of quality and functionality after 17 years...

Vantagens:

We have had a B&B since 1998, and, when we opened, we used Munsenware's excellent stand-alone Guest Tracker system. As with most other specialized software, Munsenware and Guest Tracker have been sold several times over. Until about 4 years ago, the company remained responsive to the needs of its specialized client-base. As HomeAway has grown and become spread out over the hospitality spectrum, its focus on small B&Bs has evaporated. Technical support is virtually non-existent on weekends, a time that has a natural spike in lodging business and a commensurate rise in potential issues and breakdowns. B&Bs do not generally employ FT IT personnel, and, quite frankly, the problems that have emerged with the web-based system are on HomeAway's end, not the end-user's. The single most problematic issue at this moment--and the reason that I am compelled to write this review--is the migration of RezOvation to a MS Silverlight platform.

Desvantagens:

Over the past year, Silverlight has been unsupported by an increasing number of web browsers including Chrome, Opera, and, as the greatest irony, MS's own replacement of Explorer, MS Edge. We are Mac users, and, until this week, Safari was still usable. Now it is not. Our final in-house work-around is Mozilla Firefox which has experienced a couple of Silverlight-related crashes since installation. I am praying that RezOvation will continue working on Firefox just long enough so that we can complete our migration to another provider. Despite communicating our issues to HomeAway, there have been no fixes, just more dead-ends. I loved Guest Tracker and the early iterations of Rezo, but we will be taking our business elsewhere.

Even the IRS has better customer support

Vantagens:

The software has some good potential. It's overall interface is nice and it should in theory be able to connect with many ota's.

Desvantagens:

There is practically no customer support in the USA. I realize they are quite busy migrating customers from rezovation to eviivo, but thats no excuse for completely ignoring your customers. we had a problem with our migration from Rezovation to Eviivo. A lot of our historic data from the last few months disappeared. I've left Voicemails and online queries for the last 10 days and no one ever returns my calls or respond to the queries. They have an online chat function which would be great for reaching customer support- but it's been unavailable during regular business hours for the last few weeks. I've had credit card payments that show as approved in their system, but their card processor, Cardpointe has no record of them and I've never been paid. One of our room categories has 1 king bed and a max occupancy of 2. I set it up in their system as a max occupancy of 2 but they are showing it in my online booking engine as a max occupancy of 4. They seem to not thing this is an important enough issue to warrant a return call. Overall, this has been a disaster. I was really excited to make the switch at first, but i never in my wildest dreams imagined that their guaranteed max turnaround time of 24 hours for support questions would turn into 10days of unreturned calls. If you are considering switching to eviivo, I would reconsider. Perhaps someday they'll get their act together, but that day does not appear to be today.

Online Business partner

Comentários: We had a struggle with the learning curve when we first moved over to a vevo but became more and more comfortable with it to the point with now we are extremely comfortable. Always learning always finding out new ways of doing things

Vantagens:

We are very happy with how evil organizes our bookings for us. The new buffering option is excellent for us during the COVID-Also very useful with the COVID-19 recommendations Staff are extremely helpful when we run into difficulties and answer all of our questions. Their response time has improved very much over over the time. We would recommend it to our Business colleagues

Desvantagens:

It would be useful if there was a more detailed manual to follow to help with the learning curve. For example I was using rate plan to change dates and prices. But then found out after many uses that all I needed to do was going to force booking. Information like that like if it FAQs it could be sent periodically with updates and changes that are happening would be useful.If I missed the memo I apologize..

Wedgewood Guest House in Terrace, BC, Canada

Comentários: Whenever I have had an inquiry or required assistance I'd send an email and Eviivo would respond in a very timely manner - and I appreciate that I can speak to a live person when contacting me.

Vantagens:

Eviivo is our Channel Manager for our Bed & Breakfast, so when a reservation is made on our website or the websites of Expedia, Booking.com and AirBnB all the calendars are populated by Eviivo which results in no double bookings.

Desvantagens:

I have nothing negative to say, we've had excellent service.

Everything we need!

Vantagens:

I have four Bed and Breakfast in Natchitoches, Louisiana. Being able to view all four properties reservations at one time makes it easier to, make new reservations and view/modify existing reservations. The ability to see Arrivals, In House and Departures of guest is a very nice feature that help us manage our team of employees. Just recently we started using the new Eviivo app that now allows us to complete many of the same task on our mobile phones and tablets. Our customers have complemented the ease of making reservations online. We are in the process of adding Chanel Manager, Payment Manager and Guest Manager and so far, have had excellent assistance getting these implemented. I am looking forward to integrating Eviivo with our existing Heartland Payment Systems and Quickbooks.

Desvantagens:

Since we implemented Eviivo we have only used the Property Manager and we have had no issues.

I WISH I read reviews before switching to eviivio

Vantagens:

Nothing . I used webervations for years and had no choice to switch

Desvantagens:

THey advertised that they could be channel manager and connect/sync my calender, pricing etc with booking.com, expedia and airb I gat 97 % of my bookings from Exp and booking.com . After 2 months they could not connect with expedia. They kept promising, said wait. Then . disappear with no response from even the Snt Customer rep I finally talked to. What lost me about $10 000 in revenue was that while they were unsuccessfully trying and failing to sync/connect with expedia, expedia stopped listing my property- they said as long as I have a contract with eviivio, they could not sell my rooms- and now . signing a new contract with exp, getting rooms and inventory . listed is taking another 2 weeks. So half my bookings in peak season was gone- I have had 4 yrs with very few vacancies per year- now I have constant vacancies thanks to Eviivio . I wish SOMEONE would post an alternative- I cannot afford the downtime of . a channel manager making promises and taking months to get going

Great Experience

Comentários: HomeAway's staff is great. Having used old Rezov Desktop version for 8 years I've had many years of experience with their software and support staff. Upon wanting to update to a web based version I used a competitor for 3 mo's and although I devoted a LOT OF TIME I switched back to Rezov and have been happy primarily due to the EXCELLENT support staff, in my opinion second only to Apple's. No one's software is perfect but having great support staff is critical and most of the same team has been with this company all these years which says a lot :-)

Vantagens:

The Tech Support Team is Heads and Tails above the competition. I'm not sure about some of these reviews as I have had such GREAT support. Yes would like to see better reports and few other things but that happens with lot of software. The support really makes the program stand out. And I've had no problems with the booking interface. Got notice 10/2017 that the HTLM version is coming next month and with it better reports :-).

eviivo's new mobile app is a great addition

Comentários: eviivo is the lifeline of our business. The Reservation Management System must work all the time; it must be online all the time; it cannot fail ever...eviivo fulfills those needs.

Vantagens:

We evaluated several applications before selecting eviivo. It was the best solution for our property. Recently, eviivo updated its mobile application. Frequently, we are on the road and unable to take and make a reservation. The new app makes it very easy to add a reservation using your iPhone. If you need some of the other features such as entering detailed guest data or update rates, etc., it easily maps you into the full eviivo platform. I needed to make a reservation on-the-run today and was able to do it effortlessly using the new mobile app on my iPhone.

Desvantagens:

Nothing of significance...eviivo keeps making improvements to enhance the user experience.

Excellent value for the price!

Comentários: Great company, helpful. The time I used to spent on repetitive admin tasks just nose dived to a fraction of what it used to be!

Vantagens:

Set it up and forget about it! The software behaves like a workhorse and takes care of a million things for me every day.

Desvantagens:

Some things take too long to set up when you get started. But worth the effort.

Software is good

Comentários: As described a very comprehensive solution for an industry from Bed and Breakfast to multi room hotels. Even a person who is digitally challenged like myself working through the help desk has used it successfully for over 10 years

Vantagens:

Very good comprehensive system essential to the smooth operation of my business

Desvantagens:

A bit challenging when it comes to changing rate plans